1. Building Services Committee Member Meeting Update #1 April 7, 2010 1Building Services Committee

2. 2 Committee Members Wendy Cathcart, Softball Blair Webster, OCAA Sherry Funston, Squash Jim Crosscombe, Cycling Glenda Costa, SAO Lore Dehmel, SAO Building Services Committee

3. 3 Committee Terms of Reference History Last September Linda Kirk and Jim Crosscombe worked on a Building Services Committee TOR with a few other E.D.’s The latest Committee TOR was based on the Tenants/Members Committee that was discussed last year Only until now has the Committee been able to meet as a group First meeting was in February 2010 Reason for delay was due to the Tenant Leases being SAO’s top priority Building Services Committee

4. 4 Committee Terms of Reference Highlights To work with the SAO to improve the quality of the work in the building and to act as advisory group on issues impacting the current and future services provided to tenants and to review fees and charges by the Sport Alliance to its clients Reports to the SAO’s CEO Will make any recommendations or present any concerns to the SAO’s CEO Will provide a verbal report at monthly SAO Member meetings Will post executive summary of each meeting on SAO website Building Services Committee

5. 5 SAO Group Benefit Plan Renewal Benefit Plan The Committee was consulted early February to review and discuss the renewal proposals for SAO’s Group Benefit Plan SAO received several quotes from 3 Consulting firms –Great West Life –Pace Consulting –MDM Insurance Overall, the savings for each user is approximately 8-18% (varies with salary and single vs. family coverage) As a result, the Committee and SAO recommend we proceed with MDM Insurance, underwritten by Co-operators due to the enhanced Benefit Plan and best rates The new plan will go into effect June 1, 2010 Building Services Committee

6. 6 SAO Group Benefit Plan Renewal Benefit Plan Comparison: GWL (Today) Co-Operators (June 1, 2010) Eligibilityto age 65 to age 70 (except LTD) Employee Basic Life1 x salary 1 x salary Dependent Basic LifeSpouse $10,000 Spouse $10,000 Child $5,000 LTD67% of your monthly earnings 67% of your monthly earnings Healthcare Deductibles$10 per prescription $10 per prescription HospitalSemi-Private Semi- Private Paramedical$500 each service $500 each service $35 per visit max (chiro $15 max) $35 per visit max each Building Services Committee

7. 7 SAO Group Benefit Plan Renewal Benefit Plan Comparison Continued: GWL (Today) Co-Operators (June 1, 2010) Vision$250 every 2 calendar years $250 every 2 calendar years Eye exam every 2 years Annual for child under 18 Dental BasisCurrent less one year Current year White fillings and adult fluoride Reimbursed80% basic, 60% major 80% basic, 60% major 100% accidental dental injury MaximumsUnlimited basic (other limits) Unlimited basic (other limits) $1,500 per calendar year major Building Services Committee

8. 8 SAO Group Benefit Plan Renewal Benefit Plan - Cost Comparison: GWL (Today) Co-Operators (June 1, 2010) Unit RateExample per $30KUnit RateExample per $30K Life Insurance0.170$5.100.164$4.91 AD & D0.050$1.500.040$1.19 Dependent Life2.790$2.792.320$2.32 LTD1.827$45.682.320$34.05 Health: Single46.96$46.9636.20$36.20 Family116.65$116.65108.60$108.60 Dental: Single35.93$35.9328.06$28.06 Family90.99$90.9984.17$84.17 Single$135.17$104.40 Family$262.71$235.23 Reduction: Single-18.7% Family-8% Building Services Committee

9. 9 SAO Group Benefit Plan Renewal In Summary – Rate Reduction and Program Enhancements MDM Insurance, Underwritten by the Co-Operators (effective June 1, 2010) Over Rate Reduction: Single-18.7% Family-8% Program Enhancements: Eye exam covered (adult every 24 months, dependents under 18 every 12 months) Program termination to 70 (except LTD) Dental - Change to current fee guide - Enhanced basic services (include white filings and adult fluoride) Chiropractic max per visit increased from $15 to $35 Building Services Committee

10. 10 SAO’s Annual Customer Satisfaction Survey The Committee worked on creating a new survey taking into consideration feedback from the SAO Service Department Manager’s Last year – a poor response rate of 38% Intent of the Survey is to: –Determine level of awareness –Level of customer satisfaction –Any new Service recommendations Survey scores are used to rate department annual performances The committee recommends all E.D’s to discuss the survey with their staff New this year – the committee introduced two incentives for all respondents: –$2.00 Druxy Gift Card (for those who identified themselves in the survey) –$100.00 off your next SAO boardroom rental (draw – one winner – for those who identified themselves in the survey) Survey was released to all Tenants E.D.’s on March 23 rd Survey closes April 15 @ 3:00 pm Building Services Committee

11. 11 Question & Answer Session Building Services Committee