Presentation on theme: "RMA ITS Introduction Martin Du CSO System Team 2007/09/07."— Presentation transcript:
RMA ITS Introduction Martin Du CSO System Team 2007/09/07
Agenda RMA ITS Purpose RMA ITS Process Flow How to use RMA ITS
RMA ITS Purpose Provide a platform to partners to report RMA issues Provide a better way to both partners and ZyXEL to manage issues
RMA ITS Process Flow RMA ITS Partner connect to http://rma.zyxel.com.tw Login to RMA ITS Press Open a ticket Fill in necessary information Press Send Tick to open ticket CSO agent picks up this ticket Need more info from partner ? CSO agent takes care of this thicket Partner should provide more information Is this ticket resolved ? End CSO agent close this ticket YY N N Start
How to use RMA ITS Open a ticket Track tickets RMA ITS
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