Presentation on theme: "1 Blackboard Sales Presentation. 2 Agenda Introduction –The Company and the Community Why Blackboard –Product Strategy What Blackboard Provides –Product."— Presentation transcript:
1 Blackboard Sales Presentation
2 Agenda Introduction –The Company and the Community Why Blackboard –Product Strategy What Blackboard Provides –Product Capabilities and Features How Blackboard Works With You –Services Summary and Discussion –Next Steps
3 Introduction The Company and the Community
4 Addressing the Issues “The versatility and reliability of the Blackboard Transaction System has kept our administrative and operational costs down. Blackboard systems are wonderfully easy to use, and Blackboard is very customer-oriented.” -- Clemson University “The versatility and reliability of the Blackboard Transaction System has kept our administrative and operational costs down. Blackboard systems are wonderfully easy to use, and Blackboard is very customer-oriented.” -- Clemson University
5 The History A Team of 500+ Employees –Offices In: Washington, DC Phoenix, AZ Amsterdam, Netherlands Tokyo, Japan Beijing, China Leading Expertise in Education –Largest supplier to U.S. Higher Education –Also provide solutions to K12, Hospitals, Corporate, and others. Products in Market for over 20 years –Combined best in class from AT&T CampusWide and iCollege Special Teams
7 The Blackboard Community Users Conference Client Advisory Boards Listserve Behind the Blackboard Regional User Groups Developer Community
8 Blackboard’s Product Strategy Leading institutions are wiring their campuses to connect people and resources in new and powerful ways. In moving beyond Meal Plan Administration, these institutions are deploying their core technologies in an effort to establish a dynamic and cohesive commerce and access network. Blackboard’s product strategy is to develop and support the core technologies that enable a true Networked Transaction Environment:
9 Why Blackboard Product Strategy
10 A true networked transaction environment exists when any student, teacher or member of the university community can use a universal account on campus, off campus, and online for all commerce transactions, activities and facilities access and web services. The Networked Transaction Environment
11 A User’s Perspective of the Networked Transaction Environment Parking Pay for garage fees The Online Campus Check your account balance, order items online Campus Activities Purchase game tickets Residential Life Securely enters and leaves facilities Bookstore Purchase goods and services Food Service Cafeterias and vending machines BbOne Local merchants accept University ID Card as payment
12 MISSION CRITICAL EXPLORATORY TIME SUPPORTEDSTRATEGICTRANSFORMATIVE: THE NETWORKED TRANSACTION ENVIRONMENT Phase I Phase 2Phase 3Phase 4 Phase 5 A single department solution When any student, teacher, or member of the university community can use a universal account on campus, off campus, and online for all commerce transactions, activities and facilities access and web services. INSTITUTIONAL GROWTH The Path to the Networked Transaction Environment Multiple departments supported by a dedicated administrator Institution wide support for all campus transactions and event access with back-office systems A central account for all members of the institution that can be utilized both on and off campus and maximum student and faculty convenience.
13 MISSION CRITICAL EXPLORATORY TIME SUPPORTEDSTRATEGICTRANSFORMATIVE: THE NETWORKED TRANSACTION ENVIRONMENT Phase I Phase 2Phase 3Phase 4 Phase 5 INSTITUTIONAL BENEFITS The Benefits of a Networked Transaction Environment Business Efficiency Distributed Management Student & Faculty Service Safety and Security New Revenue Opportunities
14 What Blackboard Provides Product Capabilities and Features
15 Safety and Security Status Monitoring Facilities / Door Access Administration Integrated Video Imaging / Card Production New Commerce Integrated Credit Card Payment Gateway Web e-Commerce with Shopping Cart Off-Campus Merchant Recruitment Multiple Vendor Inventories and Order Fulfillment Customizable Product Catalog Terminal Deployment and Management Automated Secure Funds Settlement Automated Royalty and Fee Payment Card Program Marketing Distributed Management Bb Building Blocks Standards Compliance Multi-Site / Single System Capabilities Multi-Institution Branding and Management Business Efficiency Meal Plan Administration Debit / Credit Account Administration Native TCP/IP Card Readers Advanced Reporting Integrated Network Print Management Point of Sale Devices Micros Integration and Support NCR Integration and Support Event / Activity Access Administration Copy Administration Vending Administration Laundry Administration IP Multi-Function Reader SIS / Bookstore / Library Integration Service to Campus Community Wireless Card Readers Value Transfer Station / Card Mgmt Center Online Account Management Web Broadcast Announcements Web Surveys and Opinion Polls Community Building Tools The Capabilities of a Networked Transaction Environment 36 Capabilities, 200+ Features
16 Business Efficiency: Meal Plan Administration Offers robust administration of dining services through unlimited options for: Accounts Plans Point of Sale selections Menus All of the other features required for effective meal plan administration
17 Business Efficiency: Debit / Credit Account Administration Debit accounts are maintained for cardholders to access funds for purchases made on and off campus at card-accepting locations. The accounts can be replenished with funds through a variety of locations including self-service stations and staffed points of service. Credit capabilities provide institutions the opportunity to offer employees and others the ability to charge goods and services. Payment for these charges can be through payroll deduction or monthly statement.
18 Business Efficiency: Native TCP / IP Card Readers Offers ease of connectivity as well as the security of fully encrypted data communication. These readers are easy to install, eliminating expensive wiring and services costs. Vending AccessCopy Activity / Debit
19 Service to Campus Community: Wireless Card Readers Allows the institution to expand points of service to encompass remote, non-wired locations. For example, special events that require approval for access are easily accommodated without the requirement for wiring.
20 Service to Campus Community: Value Transfer Station / Card Management Center These stand alone, self-service stations allow cardholders to add value to campus accounts using cash and credit cards, as well as inquire about account balances. Visitors to the campus have the ability to purchase cards at these locations for specific uses, such as making copies or using campus print services.
21 Service to Campus Community: Online Account Management Provides cardholders with a web-based interface for managing their universal account. In addition to viewing their balance at any time, cardholders can deposit funds to their accounts online using a major credit card. They can review account statements that comply with the Regulation E standard as well as view records of same- day transactions. Finally, they can report their card as lost or stolen without having to visit the campus card office.
22 Safety and Security: Status Monitoring Enables the institution to effectively monitor door access throughout the campus using alarm monitoring and reporting as well as full door access logging by cardholder. In addition to these key capabilities, institutions are able to configure the monitoring to meet their campus needs through full override capabilities, support for different schedules by location and support for holiday schedules.
23 Safety and Security: Facilities / Door Access Administration Provides for controlling access to sensitive locations based on a variety of parameters, such as time, date and cardholder privileges. This application supports multiple plans to address the various needs to control accessibility for different areas on campus.
24 Enables production of the campus identification card, the token used by institutions to access campus services. Integrated through Blackboard Building Blocks, the DataCard system creates a database that can be used in multiple locations by multiple users. The software provides the ability to correlate a photo image for identification card production and automatically link to the user account. Safety and Security: Video Imaging / Card Production
25 New Commerce: Integrated Credit Card Payment Gateway Enables institutions to accept credit cards payments (including Visa, MasterCard, American Express and Discover) for purchases as well as campus account deposits. This capability enables institutions to cost effectively process and settle these transactions through Blackboard.
26 New Commerce: Web e-Commerce with Shopping Cart Provides an online storefront capability and allows administrators to create multiple online stores. For example, the campus Chemistry Department can have one online store that sells equipment and supplies needed for labs and Campus Parking can have another store that sells parking passes. This capability enables the creation of a unified online campus shopping environment where account holders can pay for goods and services with both their campus accounts as well as their credit cards.
27 New Commerce: Off-Campus Merchant Recruitment After completing local market research, Blackboard actively recruits merchants in and around the institution for participation in the off-campus merchant program. Merchants typically include local restaurants, grocery stores, movie rental stores and gas stations. Blackboard completes the entire recruitment and acquisition process, from approaching the merchants to negotiating the transaction rates and executing the contract.
28 Distributed Management: Blackboard Building Blocks Blackboard’s data and system integration capabilities, enabled through the Blackboard Building Blocks architecture, allow institutions to integrate campus back-office systems as well as third party systems with the Blackboard Commerce Suite. The leading providers of bookstore, parking, print management, Point of Sale and other campus systems integrate their platforms with the Blackboard Commerce Suite through Blackboard Building Blocks.
29 Distributed Management: Standards Compliance Compliance and interoperability with industry standards is a fundamental capability of Blackboard’s platform. Blackboard is a strong advocate for industry standards including data encryption and security (AES, SSL and Twofish), authentication (LDAP, Kerberos, etc.) and safety (Underwriters Laboratory). AES Transaction Data Encryption Transaction Integration Encryption Secure Socket Layer (SSL) Blowfish Data Encryption Bookstore Integration Parking System Integration Library System Integration Student Information System Integration Card Production Integration Wireless Device Integration Underwriters Laboratories (UL Listing)
30 Distributed Management: Multi-Site Single System Capabilities Institutions operating multiple locations have the ability to offer the same services to all campuses from a single system. These capabilities include support for multiple sites within one physical campus or locations across the state or country.
31 How Blackboard Works with You Services
32 Implementation (Design, Develop, & Test) Technical infrastructure System integration Training Support Marketing and promotion Customizations System admin. processes 3 Technology Lifecycle Selection Assemble Project Team Define Requirements RFI & RFP Proof of Concept/Demonstration Pilot Program 1 Monitoring & Assessment Monitor system usage Evaluate strategic goals Manage risks Document costs Assess operational maturity 4 Procurement Finalize contract & proposal Obtain legal approval Obtain executive approval
33 Technical infrastructure System integration Training Support Marketing and promotion Customizations System admin. processes Monitor system usage Evaluate strategic goals Manage risks Document costs Assess operational maturity Finalize contract & proposal Obtain legal approval Obtain executive approval Assemble Project Team Define Requirements RFI & RFP Proof of Concept Demonstration Pilot Program Implementation Approach Assessment 4 Implementation 3 Procurement 2 Selection 1 Marketing and promotion System admin. processes Capacity objectives Training design Support Infrastructure design Integration Organizational design Business process requirements Functional and quality testing Software staging Readiness testing Organizational prototyping and work plans Integration methodology Iterative customization development Systems staging Organizational roadmap Infrastructure ops go- live Documentation Error capture / remediation Train Deploy support Periodic review Escalation capability Initiate communication campaign Design Develop QA/Test Deploy/Support
34 MISSION CRITICAL EXPLORATORY TIME SUPPORTEDSTRATEGICTRANSFORMATIVE: THE NETWORKED TRANSACTION ENVIRONMENT Phase I Phase 2Phase 3Phase 4 Phase 5 INSTITUTIONAL GROWTH 3 Managed Transitions through Methodology
35 Blackboard Services Blackboard Consulting –System Configuration –Hardware Installation –Data Integration –Business Intelligence –Re-carding –Customization Blackboard Training –Administrator and System Operator Training –Hardware Installation Training –Custom Training Blackboard ASP –Full outsourced managed services Blackboard Support –Software Maintenance and Support –Hardware Maintenance and Support
36 Blackboard Support “My experience with support has been extremely positive. Our upgrade process has always gone smoothly. Everyone at Blackboard Client Support is professional and responsive to our needs." Stuart Roberts, University of Alaska Anchorage “Blackboard is very customer oriented. When I call Blackboard support, they are more than helpful.“ Nancy Harshman, Clemson University Software Maintenance and Support: –Basic –Gold –Platinum Hardware Maintenance and Support: –Basic –Silver Benefits: –Dedicated Technical Support Manager –24 hour support –Toll free number –Access to Behind the Blackboard, the web-based support solution –Surveys, newsletters, and other client communication –Client service reviews –Four global support locations
37 Summary and Discussion Next Steps
38 The Solution: 1 Suite 3 Systems 36 Capabilities 200+ Features Unlimited Possibilities Client Goal: –Achieve a Networked Transaction Environment Client Benefits: –Business Efficiency –Student and Faculty Service –New Revenue Opportunities –Safety and Security –Distributed Management
39 The Blackboard Advantage The Largest Community of Practice –350+ clients with enterprise-grade production installations –Multiple independent lists, user groups, conferences Exceptional Services and Support –Dedicated Technical Support Managers and Account Managers –End to end services including training, integration, customization and hosting Vision and Experience –Understanding of how institutions are trying to achieve a Networked Transaction Environment And more… –Profitable with publicly available financials which means significant investment in your technology future –Providing leading edge technology that can power your Networked Transaction Environment
40 Next Step Questions and Comments Follow-up Items