2 What Blackboard Provides How Blackboard Works With You AgendaIntroductionThe Company and the CommunityWhy BlackboardProduct StrategyWhat Blackboard ProvidesProduct Capabilities and FeaturesHow Blackboard Works With YouServicesSummary and DiscussionNext Steps
3 The Company and the Community IntroductionThe Company and the Community
4 Addressing the Issues“The versatility and reliability of the Blackboard Transaction System has kept our administrative and operational costs down. Blackboard systems are wonderfully easy to use, and Blackboard is very customer-oriented.”-- Clemson University
5 The History A Team of 500+ Employees Leading Expertise in Education Offices In:Washington, DCPhoenix, AZAmsterdam, NetherlandsTokyo, JapanBeijing, ChinaLeading Expertise in EducationLargest supplier to U.S. Higher EducationAlso provide solutions to K12, Hospitals, Corporate, and others.Products in Market for over 20 yearsCombined best in class from AT&T CampusWide and iCollege Special Teams
7 The Blackboard Community Client Advisory BoardsRegional User GroupsListserveUsers ConferenceDeveloper CommunityBehind the Blackboard
8 Blackboard’s Product Strategy Leading institutions are wiring their campuses to connect people and resources in new and powerful ways.In moving beyond Meal Plan Administration, these institutions are deploying their core technologies in an effort to establish a dynamic and cohesive commerce and access network.Blackboard’s product strategy is to develop and support the core technologies that enable a true Networked Transaction Environment:
10 The Networked Transaction Environment A true networked transaction environment exists when any student, teacher or member of the university community can use a universal account on campus, off campus, and online for all commerce transactions, activities and facilities access and web services.
11 A User’s Perspective of the Networked Transaction Environment Residential LifeSecurely enters and leaves facilitiesBbOneLocal merchants accept University ID Card as paymentThe Online CampusCheck your account balance,order items onlineBookstorePurchase goods and servicesCampus ActivitiesPurchase game ticketsParkingPay for garage feesFood ServiceCafeterias and vending machines
12 The Path to the Networked Transaction Environment INSTITUTIONAL GROWTHEXPLORATORYSUPPORTEDSTRATEGICMISSION CRITICALTRANSFORMATIVE: THE NETWORKED TRANSACTION ENVIRONMENTA single department solutionMultiple departments supported by a dedicated administratorInstitution wide support for all campus transactions and event access with back-office systemsA central account for all members of the institution that can be utilized both on and off campus and maximum student and faculty convenience.When any student, teacher, or member of the university community can use a universal account on campus, off campus, and online for all commerce transactions, activities and facilities access and web services.Phase IPhase 2Phase 3Phase 4Phase 5TIME
13 The Benefits of a Networked Transaction Environment INSTITUTIONAL BENEFITSEXPLORATORYSUPPORTEDSTRATEGICMISSION CRITICALTRANSFORMATIVE: THE NETWORKED TRANSACTION ENVIRONMENTBusiness EfficiencyDistributed ManagementStudent & Faculty ServiceSafety and SecurityNew Revenue OpportunitiesPhase IPhase 2Phase 3Phase 4Phase 5TIME
14 What Blackboard Provides Product Capabilities and Features
15 The Capabilities of a Networked Transaction Environment 36 Capabilities, 200+ Features Business EfficiencyMeal Plan AdministrationDebit / Credit Account AdministrationNative TCP/IP Card ReadersAdvanced ReportingIntegrated Network Print ManagementPoint of Sale DevicesMicros Integration and SupportNCR Integration and SupportEvent / Activity Access AdministrationCopy AdministrationVending AdministrationLaundry AdministrationIP Multi-Function ReaderSIS / Bookstore / Library IntegrationService to Campus CommunityWireless Card ReadersValue Transfer Station / Card Mgmt CenterOnline Account ManagementWeb Broadcast AnnouncementsWeb Surveys and Opinion PollsCommunity Building Tools126.96.36.199.188.8.131.52.184.108.40.206.220.127.116.11.18.104.22.168.Safety and SecurityStatus MonitoringFacilities / Door Access AdministrationIntegrated Video Imaging / Card ProductionNew CommerceIntegrated Credit Card Payment GatewayWeb e-Commerce with Shopping CartOff-Campus Merchant RecruitmentMultiple Vendor Inventories and Order FulfillmentCustomizable Product CatalogTerminal Deployment and ManagementAutomated Secure Funds SettlementAutomated Royalty and Fee PaymentCard Program MarketingDistributed ManagementBb Building BlocksStandards ComplianceMulti-Site / Single System CapabilitiesMulti-Institution Branding and Management22.214.171.124.126.96.36.199.188.8.131.52.184.108.40.206.
16 Business Efficiency: Meal Plan Administration Offers robust administration of dining services through unlimited options for:AccountsPlansPoint of Sale selectionsMenusAll of the other features required for effective meal plan administration
17 Business Efficiency: Debit / Credit Account Administration Debit accounts are maintained for cardholders to access funds for purchases made on and off campus at card-accepting locations. The accounts can be replenished with funds through a variety of locations including self-service stations and staffed points of service.Credit capabilities provide institutions the opportunity to offer employees and others the ability to charge goods and services. Payment for these charges can be through payroll deduction or monthly statement.
18 Business Efficiency: Native TCP / IP Card Readers Offers ease of connectivity as well as the security of fully encrypted data communication.These readers are easy to install, eliminating expensive wiring and services costs.Activity / DebitVendingAccessCopy
19 Service to Campus Community: Wireless Card Readers Allows the institution to expand points of service to encompass remote, non-wired locations.For example, special events that require approval for access are easily accommodated without the requirement for wiring.
20 Service to Campus Community: Value Transfer Station / Card Management Center These stand alone, self-service stations allow cardholders to add value to campus accounts using cash and credit cards, as well as inquire about account balances.Visitors to the campus have the ability to purchase cards at these locations for specific uses, such as making copies or using campus print services.
21 Service to Campus Community: Online Account Management Provides cardholders with a web-based interface for managing their universal account.In addition to viewing their balance at any time, cardholders can deposit funds to their accounts online using a major credit card. They can review account statements that comply with the Regulation E standard as well as view records of same-day transactions. Finally, they can report their card as lost or stolen without having to visit the campus card office.
22 Safety and Security: Status Monitoring Enables the institution to effectively monitor door access throughout the campus using alarm monitoring and reporting as well as full door access logging by cardholder.In addition to these key capabilities, institutions are able to configure the monitoring to meet their campus needs through full override capabilities, support for different schedules by location and support for holiday schedules.
23 Safety and Security: Facilities / Door Access Administration Provides for controlling access to sensitive locations based on a variety of parameters, such as time, date and cardholder privileges.This application supports multiple plans to address the various needs to control accessibility for different areas on campus.
24 Safety and Security: Video Imaging / Card Production Enables production of the campus identification card, the token used by institutions to access campus services.Integrated through Blackboard Building Blocks, the DataCard system creates a database that can be used in multiple locations by multiple users.The software provides the ability to correlate a photo image for identification card production and automatically link to the user account.
25 New Commerce: Integrated Credit Card Payment Gateway Enables institutions to accept credit cards payments (including Visa, MasterCard, American Express and Discover) for purchases as well as campus account deposits.This capability enables institutions to cost effectively process and settle these transactions through Blackboard.
26 New Commerce: Web e-Commerce with Shopping Cart Provides an online storefront capability and allows administrators to create multiple online stores. For example, the campus Chemistry Department can have one online store that sells equipment and supplies needed for labs and Campus Parking can have another store that sells parking passes.This capability enables the creation of a unified online campus shopping environment where account holders can pay for goods and services with both their campus accounts as well as their credit cards.
27 New Commerce: Off-Campus Merchant Recruitment After completing local market research, Blackboard actively recruits merchants in and around the institution for participation in the off-campus merchant program.Merchants typically include local restaurants, grocery stores, movie rental stores and gas stations. Blackboard completes the entire recruitment and acquisition process, from approaching the merchants to negotiating the transaction rates and executing the contract.
28 Distributed Management: Blackboard Building Blocks Blackboard’s data and system integration capabilities, enabled through the Blackboard Building Blocks architecture, allow institutions to integrate campus back-office systems as well as third party systems with the Blackboard Commerce Suite.The leading providers of bookstore, parking, print management, Point of Sale and other campus systems integrate their platforms with the Blackboard Commerce Suite through Blackboard Building Blocks.
29 Distributed Management: Standards Compliance Compliance and interoperability with industry standards is a fundamental capability of Blackboard’s platform.Blackboard is a strong advocate for industry standards including data encryption and security (AES, SSL and Twofish), authentication (LDAP, Kerberos, etc.) and safety (Underwriters Laboratory).AES Transaction Data EncryptionTransaction Integration EncryptionSecure Socket Layer (SSL)Blowfish Data EncryptionBookstore IntegrationParking System IntegrationLibrary System IntegrationStudent Information System IntegrationCard Production IntegrationWireless Device IntegrationUnderwriters Laboratories (UL Listing)
30 Distributed Management: Multi-Site Single System Capabilities Institutions operating multiple locations have the ability to offer the same services to all campuses from a single system.These capabilities include support for multiple sites within one physical campus or locations across the state or country.
33 Implementation Approach Assessment4Implementation3Procurement2Selection1Technical infrastructureSystem integration TrainingSupportMarketing and promotionCustomizationsSystem admin. processesMonitor system usageEvaluate strategic goalsManage risksDocument costsAssess operational maturityFinalize contract & proposalObtain legal approvalObtain executive approvalAssemble Project TeamDefine RequirementsRFI & RFPProof of ConceptDemonstrationPilot ProgramDesignDevelopQA/TestDeploy/SupportMarketing and promotionSystem admin. processesCapacity objectivesTraining designSupportInfrastructure designIntegrationOrganizational designBusiness process requirementsFunctional and quality testingSoftware stagingReadiness testingOrganizational prototyping and work plansIntegration methodologyIterative customization developmentSystems stagingOrganizational roadmapInfrastructure ops go-liveDocumentationError capture / remediationTrainDeploy supportPeriodic reviewEscalation capabilityInitiate communication campaign
34 Managed Transitions through Methodology INSTITUTIONAL GROWTHEXPLORATORYSUPPORTEDSTRATEGICMISSION CRITICALTRANSFORMATIVE: THE NETWORKED TRANSACTION ENVIRONMENT12341234123412343Phase IPhase 2Phase 3Phase 4Phase 5TIME
35 Blackboard Services Blackboard Consulting Blackboard Training System ConfigurationHardware InstallationData IntegrationBusiness IntelligenceRe-cardingCustomizationBlackboard TrainingAdministrator and System Operator TrainingHardware Installation TrainingCustom TrainingBlackboard ASPFull outsourced managed servicesBlackboard SupportSoftware Maintenance and SupportHardware Maintenance and Support
36 Blackboard Support Software Maintenance and Support: BasicGoldPlatinumHardware Maintenance and Support:SilverBenefits:Dedicated Technical Support Manager24 hour supportToll free numberAccess to Behind the Blackboard, the web-based support solutionSurveys, newsletters, and other client communicationClient service reviewsFour global support locations“My experience with support has been extremely positive. Our upgrade process has always gone smoothly. Everyone at Blackboard Client Support is professional and responsive to our needs." Stuart Roberts, University of Alaska Anchorage“Blackboard is very customer oriented. When I call Blackboard support, they are more than helpful.“ Nancy Harshman, Clemson University
38 Unlimited Possibilities The Solution:Client Goal:Achieve a Networked Transaction EnvironmentClient Benefits:Business EfficiencyStudent and Faculty ServiceNew Revenue OpportunitiesSafety and SecurityDistributed Management1 Suite3 Systems36 Capabilities200+ FeaturesUnlimited Possibilities
39 The Blackboard Advantage The Largest Community of Practice350+ clients with enterprise-grade production installationsMultiple independent lists, user groups, conferencesExceptional Services and SupportDedicated Technical Support Managers and Account ManagersEnd to end services including training, integration, customization and hostingVision and ExperienceUnderstanding of how institutions are trying to achieve a Networked Transaction EnvironmentAnd more…Profitable with publicly available financials which means significant investment in your technology futureProviding leading edge technology that can power your Networked Transaction Environment