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©2009 HP Confidential1 May 2010. ©2009 HP Confidential2  Introduction  Contact Information  Establishing an Account on the JRS  Requesting a Change.

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Presentation on theme: "©2009 HP Confidential1 May 2010. ©2009 HP Confidential2  Introduction  Contact Information  Establishing an Account on the JRS  Requesting a Change."— Presentation transcript:

1 ©2009 HP Confidential1 May 2010

2 ©2009 HP Confidential2  Introduction  Contact Information  Establishing an Account on the JRS  Requesting a Change Using JRS  Checking the Status of Your Request  Other Functions  User Preferences  Search  Online Help  Security Key Symbol

3 ©2009 HP Confidential3  Production Support Team  Supported Scheduling Tools:  CA AutoSys and CA7 are the HP Tools of Choice  CA Scheduler, Control M, ESP, IBM Advanced Job Scheduler, Jobmaster, Netbatch, OPC, ROBOT Scheduler, TWS, Unicenter NSM JMO, and UC4  Permanent and Temporary Requests: 

4 ©2009 HP Confidential4

5 5  Hours of Operation – Monday thru Friday for North America  06:00 to 16:00 (Pacific)  07:00 to 17:00 (Mountain)  08:00 to 18:00 (Central)  09:00 to 19:00 (Eastern)  Batch Scheduling Processes  Permanent Add/Change/Delete Requests Within 2 Business Days  Larger Request (25 or more) Within 10 Business Days  Temporary Requests within 2 Hours  After Hours Support  Contact Batch Monitoring (also known as Cycle Monitors or Tech OPS)  Provide 24/7 Support for Problems

6 ©2009 HP Confidential6  USA:  Contact On-Call Batch Scheduler  Contact by (Business Hours):  Please call appropriate region for client support:: India Batch Monitoring - phone: option 2 / option 2 Plano TechOps - phone: option 2 / option 1

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8 8 Access Level Approve User Accounts Approve Requests Submit Requests View Requests Group Owner ★ * Authorized Requestor ★★★ Requestor ★★ View Only ★ Group Owner Firsts Establishes His or Her Account Group Owner Assigns Access Levels Group Owner is Responsible for Maintaining an Accurate List of Users * Group Owners do not need to be Authorized Requestors See Appendix A for Group Owner instructions

9 ©2009 HP Confidential9 Open a Web Browser Go to Click on “Request Account” Click here

10 ©2009 HP Confidential10 Fill in all Fields » You can use any User Name you desire (If a Net ID is used, your password will not update automatically. Use the “Users Preferences” link to change it.) Select Your Company * Select Your Sub-Group * Click the “Create New User” Button * Company and sub-groups will need to be defined in JRS before any user can create an ID.

11 ©2009 HP Confidential11 This will generate an to your group owner (The user will be copied on this . If your ID isn’t confirmed within a reasonable timeframe contact the Group Owner.) You will receive an after your account has been approved

12 ©2009 HP Confidential12 Forgotten Your Password? » Click on “Forgot Password” Your password will be sent via Click here

13 ©2009 HP Confidential13

14 ©2009 HP Confidential14 Under the “User Preferences” link you can change your password, update your and phone number, and set your Primary Support Sub Region. There is also an Online Help link whenever you need help.

15 ©2009 HP Confidential15 CA AutoSys CA Scheduler CA7 Control M ESP IBM Advanced Job Scheduler JAMS Jobmaster Netbatch ROBOT Scheduler Tidal TPF IBM Tivoli Workload Scheduler (TWS) UC4 OPC Unicenter NSM JMO Click on any scheduling tool name to open a new form.

16 ©2009 HP Confidential16 Forms are Similar to Each Other Color Distinguishes Each Scheduling Tool Each Form has a: – Requestor Information Heading – Main Heading – Other Headings Related to Tool – History Heading – Browse Button – Additional Notification Required Fields Shown in RED

17 ©2009 HP Confidential17 There is a Browse function in the request forms. Optional function: Use this to attach documents to the request form to help communicate changes/adds/deletes. Attach one document at a time. Common documents to attach - Excel, Word Document, Text files

18 ©2009 HP Confidential18 There is an Additional Notification field in the request forms. Optional field: Use this to define additional addresses that should be sent confirmation s. Perhaps a group distribution address. Enter up to 3 addresses, separated by a semi-colon. format as

19 ©2009 HP Confidential19 Authorized Requestor Receive Authorized Requestor Clicks “Awaiting Approval Reqs” Click the Colored Letter or Number

20 ©2009 HP Confidential20

21 ©2009 HP Confidential21 Open Acknowledged WIP Completed Verify/Close

22 ©2009 HP Confidential22 The history shows: this request was submitted by a client, acknowledged, placed in WIP, completed, and closed by the Batch Scheduling team, and was processed within the standard turn around time. The history shows: this request was submitted by a client, acknowledged, placed in WIP, completed, and closed by the Batch Scheduling team, and was processed within the standard turn around time. Open Request Click the + Sign to Expand History Heading History Shows: » Full Name » Status » Event Date (GMT time)

23 ©2009 HP Confidential23

24 ©2009 HP Confidential24 Change Password Update your Phone & Default Filter for PSSR * Change Language Default Company (Especially if you have access to more than one company) * First time user logs on they will need to select All Requests from the PSSR drop-down list then click the Update button.

25 ©2009 HP Confidential25 By: » Verified/Closed Date » Effective Date » Status » Request Number » Scheduling Tool » Request Type » Job Name » Company & Sub-Group » Server or System Name » EDS Authorization ID # » Customer Authorization ID #

26 ©2009 HP Confidential26 Available by: » Search Engine » Frequently Asked Questions (FAQs) » Telephone or

27 ©2009 HP Confidential27 In the left hand corner there is a symbol Click on the key symbol to display what Company/Sub-groups you have access to and the level of access

28 ©2009 HP Confidential28 HP White Rock Road Rancho Cordova, CA or HP and the HP logo are registered trademarks of Hewlett-Packard Development Company, LP. HP is an equal opportunity employer and values the diversity of its people. © 2008 Hewlett- Packard Development Company, LP. Any Questions?

29 ©2009 HP Confidential29

30 ©2009 HP Confidential30  Group Owner Instructions  How to Confirm a New User  How to Change a User’s Access Level  How to Remove a User’s Access Level  How to Add a Company / Sub-Group to a User’s ID  How to Remove a User from a Sub-Group  How to Disable a User’s ID

31 ©2009 HP Confidential31  Group owner instructions link is located under “View Users” on the right hand side

32 ©2009 HP Confidential32  Logon to the JRS  Click on the “Confirm Users” Link on the JRS Home Page  To Assign Access to a User ◦ Across from the user’s name on the right side of the screen click in the box under the access headings labeled GRP, ATH, RQ, or VIEW.  Group Owner is GRP  Authorized Requestor is ATH  Requestor is RQ  View Only is VIEW  Ignore the SA column (this is for batch scheduling only) ◦ Click on the “Confirm” button. The screen will refresh itself and the user will receive an that his or her account has been established.

33 ©2009 HP Confidential33  Select your company name from the drop-down list.  Click on the “then click here“ link. The list of users for that company will appear on the screen. (Note: if you do not have access to a company you selected, nothing will appear.)  To change access for a user * you need to click in a box under the appropriate column and then refresh the screen  Group Owner is GRP  Authorized Requestor is ATH  Requestor is RQ  View Only is VIEW Example: To give a user Group Owner access click the box under the column labeled "GRP. Refresh the screen and checkmark will be placed in that box. The user will need to log off and back on for the new access to take affect. * Only a Group Owner for the company/sub-group can perform these tasks. Logon to the JRS and click on the "View Users“ Link on the JRS Home Page

34 ©2009 HP Confidential34  Logon to the JRS  Click on the "View Users“ Link on the JRS Home Page to display the appropriate Company *  To remove access for a user *, click on the checkmark in the appropriate box for the access you want to remove from the user. Example: To remove Authorized Requestor access click on the checkmark in the box under the column labeled "ATH“. Refresh the screen and the checkmark is removed from the box. The user will need to log off and back on for the new access to take affect. * Only a Group Owner for the company/sub-group can perform these tasks.

35 ©2009 HP Confidential35  Logon to the JRS  Click on the "View Users“ Link on the JRS Home Page  Click on the + sign next to the User’s Name ◦ This will open a window with a drop-down menu  Select the company name from the list.  Select the sub-group name from the list (Note: you can only add user’s access level to sub-groups you have access to).  Click the Add button.  Refresh the page and the user will be added to that company/sub-group.  Follow the instructions under “How to Change a User’s Access Level” to grant the appropriate level of access to the user

36 ©2009 HP Confidential36 ***NOTE: Before you remove a user from a sub-group, first add them to the new sub-group they need to be in, otherwise, once you remove the user from the old sub-group, you will not be able to view the user’s ID on the screen anymore, and you will not be able to add them to the new sub-group.*  Logon to the JRS click on the "View Users“ link and display the appropriate company  Click on the Trash Can across from the User’s Name  There are three questions you need to answer ◦ Question 1 asks “Do you want to delete the user from this group?”  Click Yes to remove the user from the sub-group ◦ Question 2 asks “Do you want to delete the user from this company?”  Click No ◦ Question 3 asks “Do you want to disable the user from JRS?”  Click No * In order to add a user to a new sub-group the Group Owner must have access to that sub-group.

37 ©2009 HP Confidential37  Logon to the JRS  Click on the "View Users“ link on the JRS Home Page to display the appropriate Company  Click on the Trash Can  There are three questions you need to answer ◦ Question 1 asks “Do you want to delete the user from this group?”  Click Yes  This will remove the user from the sub-group ◦ Question 2 asks “Do you want to delete the user from this company?”  Click Yes  This will remove the user from the company ( NOTE: if you do this, you will no longer be able to view the user from your screen ). ◦ Question 3 asks “Do you want to disable the user from JRS?”  Click Yes

38 ©2009 HP Confidential38


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