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October 10, 2014 1 The eG VM Monitor TM Real-Time Monitoring & Proactive Triage for VMware ® Infrastructures.

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Presentation on theme: "October 10, 2014 1 The eG VM Monitor TM Real-Time Monitoring & Proactive Triage for VMware ® Infrastructures."— Presentation transcript:

1 October 10, The eG VM Monitor TM Real-Time Monitoring & Proactive Triage for VMware ® Infrastructures

2 Slide 2 © 2007 eG Innovations Inc All Rights ReservedOctober 10, 2014 Agenda Introduction to eG Innovations Management challenges presented by virtualization eG Innovations’ unique approach Features of the eG VM Monitor TM Competitive differentiators Summary

3 Slide 3 © 2007 eG Innovations Inc All Rights Reserved October 10, 2014 About eG Innovations Primary Business Delivers enterprise-class monitoring solutions for customers to monitor their critical IT services and to perform proactive triage for rapid problem isolation and diagnosis Mission Build and deliver best of breed products and solutions that help maintain and manage customer IT services in an easy, effective, and efficient manner, with the best return on investment Value Proposition of Products Enhance competitive positioning by improving the quality of IT services – high uptime, peak performance, rapid diagnosis Lower operational costs through improved efficiency Optimize usage of the IT infrastructure Worldwide Locations Singapore, USA, Europe, India Employees 75 Year Founded 2001 Investors Vertex Management (www.vertexmgt.com), SilkRoute Indchem (www.silkrouteindchem.com) Partnerships VMware, Sun, Red Hat, IBM, HP, Microsoft, Oracle Recent Awards US Patent (No. 6,701,459) for its automatic root-cause diagnosis technology eG Citrix Monitor received four star rating by users on Rated as one of the most promising companies in Singapore by ComputerWorld CA Smart Certification for integration of the eG suite with CA Unicenter NSM

4 October 10, 2014 Customer Successes 100+ customers in 14 countries worldwide

5 Slide 5 © 2007 eG Innovations Inc All Rights ReservedOctober 10, 2014 Growth of Virtualization Gaining in popularity  In 2006 Forrester Research survey, more than 50% of some 1,770 companies polled had put this technology to use in production and pilot networks. Started with servers; then to desktops, networks, storage  80% of companies doing server virtualization are doing storage virtualization as well (IDC) Key benefits  Economies – less power, less space  Rapid deployment  Isolation of potentially conflicting applications, traffic  Consolidation to provide better utilization of resources

6 October 10, 2014 Management Challenges But if availability or performance issues arise, IT is forced to go back to the old world … Terminal Servers Servers Web Server File Servers App Servers Databases Each application hosted on dedicated hardware!

7 October 10, 2014 Management Challenges End User Client Admin LAN Admin Firewall admin Server admin VMware admin Domain admin ERP Admin Sys admin Application Admin The server is working OK No other complaints All lights Are green We don’t see anything wrong Database Admin Hey, this is not working VMs are lightly loaded Everything Is OK Not our problem Looks fine Not mine either Talk to the other guys Siloed organizations result in the “It’s not me!” syndrome

8 October 10, 2014 The Management Need Total visibility into your VM environment  Are the servers properly sized?  When do I need to add new servers?  What is user activity, and what apps are they using most? Ability to quickly pin-point where the bottlenecks are  Network? Server? VM? Application?  Contention among guests for needed resources? Ease of use  Don’t need experts to use the technology, fine-tune the environment Monitoring solutions should be easy to deploy, excellent ROI  Out-of-the-box capabilities  Little customization needed  Minutes to install, fine-tune in hours

9 The Technical Challenges Scope of monitoring still the same  10 servers, 30 guests => 300 virtual machines to monitor Higher complexity because of resource sharing across VMs  Guests share CPU, memory, disk, network resources  A single malfunctioning application in a guest can impact performance to all other VMs Resource contention may also occur because of incorrect provisioning  Insufficient memory, CPU allocated for the VM’s workload For a technology that makes computing easier, virtualization is quite complicated to monitor and manage.

10 The Technical Challenges Not feasible to deploy an agent per OS / VM  Higher deployment overhead, time-consuming  Higher licensing cost  Higher resource consumption Virtual application vs. Virtual desktop monitoring requirements are different  Virtual application deployments have fewer VMs; VDI deployments have tens of VMs per ESX server  VMs mostly remain powered on in virtual application environments; VMs are dynamically powered on/off in VDI  In-depth monitoring of application servers (Citrix, Oracle, SQL, etc.) desired; in-depth monitoring of client apps on desktops not required.

11 Limitations of Current Monitoring Tools Different forms of virtualization exist  VMware ESX, Solaris Zones, AIX LPAR, MS Virtual Server, …  Each has independent monitoring solutions VM monitoring mostly done as silos  Different administrators, different tools  Applications monitored by different personnel, tools  VM monitoring not integrated into end-to-end service monitoring and management

12 Monitoring Silos Doesn’t Work FIREWALL WEB SERVER USER Suppose the database server is 50% slower than normal APP SERVER DB SERVER Login Register Browse A problem in one application can affect all the other applications involved in the service delivery.

13 Monitoring Silos Doesn’t Work Disk reads Media Streaming Database Queries Excessive disk reads by the media server slow down Oracle database accesses Multi-tier infrastructures are difficult to manage. Adding VMs to the mix makes the problem even harder!!!

14 Slide 14 © 2007 eG Innovations Inc All Rights Reserved October 10, 2014 The eG Monitor for VMware Infrastructures TM The In-N-Out Monitoring TM approach is unique to eG and a patent is pending

15 Slide 15 © 2007 eG Innovations Inc All Rights Reserved October 10, 2014 The eG Monitor for VMware Infrastructures TM In / Out view of a VM is critical for effective root-cause diagnosis A unique single agent architecture monitors the VM kernel, console and each of the guest VM’s Fast provisioning, low maintenance of the monitoring solution Low resource usage for monitoring Single agent license – cost-efficient, quick ROI View of a VM from outside and from inside Compares resource usage across VM’s Tracks metrics that cannot be obtained from the VM kernel  Which process inside a VM is taking resources?  Is there a disk partition in the guest VM that is filling up?

16 Slide 16 © 2007 eG Innovations Inc All Rights Reserved October 10, 2014 ESX Host Monitoring What is the CPU load on the ESX kernel, on the console, and each of the virtual guests? What is the free memory in the ESX kernel and the console? Which network interfaces are seeing the most traffic? Which storage devices are seeing high activity? How much free space is available on each of the disk partitions? Are there processes on the console VM that are taking up excessive resources? Virtual Guests Monitoring How many virtual guest machines are running? What are their IP addresses/host names and operating systems? What portion of the ESX Server’s CPU is used by each guest? Are there times when a guest is not getting CPU cycles; i.e., is the ready time too high? How much of the memory allocated is a guest actively using? Is the balloon driver enabled for a guest, and how much memory has it freed for each guest? Is there excessive paging or memory thrashing in a guest? Which processes on a guest are taking up high disk, CPU or memory resources? Do all the disk partitions inside the guest operating system have adequate space? Is there excessive queuing for disk access on any guest operating system? Which applications could be causing these accesses? What the eG VM Monitor TM Reveals

17 Slide 17 © 2007 eG Innovations Inc All Rights Reserved October 10, 2014 Virtual Desktop Monitoring How many desktops are powered on simultaneously on the ESX Server? Which users are logged on and when did each user login? How much CPU, memory, disk and network resources is each desktop taking? What is the typical duration of a user session? Who has the peak usage times? What applications are running on each desktop? VMotion Monitoring Which ESX Server is a virtual guest running on? When was a guest moved from an ESX Server? Which ESX Server was the guest moved to? Why was the guest migrated? What activities on the ESX host caused the migration? What the eG VM Monitor TM Reveals

18 Slide 18 © 2007 eG Innovations Inc All Rights Reserved October 10, 2014 Auto-Baselining of Metrics Most operators have too much data. They need “information”. Automatic time-varying baselines – make configuration simple, and monitoring PROACTIVE

19 Slide 19 © 2007 eG Innovations Inc All Rights Reserved October 10, 2014 VMware ESX Model The component layer model allows clear problem demarcation: Is it the Network? VM Host? VM Guest? Application?

20 Slide 20 © 2007 eG Innovations Inc All Rights Reserved October 10, 2014 Comparing Performance Across VMs

21 Slide 21 © 2007 eG Innovations Inc All Rights Reserved October 10, 2014 Comparing Performance Across VMs

22 Slide 22 © 2007 eG Innovations Inc All Rights Reserved October 10, 2014 Dealing with VMotion TM Live Migration Automatically tracks the virtual machines running on each ESX Server Alert when a VM moves from one ESX Server to another Dynamically discover VM-to-ESX Server mappings and use this for correlation Tracks the number of added/removed VMs from an ESX server Know at what times VMs were migrated to / from an ESX Server Details of newly added (migrated) VMs for an ESX Server

23 Slide 23 © 2007 eG Innovations Inc All Rights Reserved October 10, 2014 Monitoring Virtual Desktops with eG Track user log-ins/log-outs; audit accesses Know who is logged in, what applications they are accessing See which users are consuming the most resources List of users logged on to virtual desktops Details of resource usage for each user desktop session

24 Slide 24 © 2007 eG Innovations Inc All Rights Reserved October 10, 2014 The eG Single Agent A single agent license for Microsoft, Linux, Sun Solaris, HPUX,IBM AIX, VMware, Tru64 A single price, regardless of OS or server configuration - 2, 4, 8, 16 CPUs A single agent for monitoring any application A single price to manage multiple applications on the same server Auto-upgradable Agentless monitoring option 100% web-based – HTTP/HTTPS

25 Slide 25 © 2007 eG Innovations Inc All Rights Reserved October 10, 2014 Monitoring Applications in VMware Environments Monitor critical applications from the same console Active Directory, SQL, Exchange, Oracle, Citrix, SAP, Sybase, MQ, WebSphere, & 80 others Track hardware status by integration with HP Insight agents, Dell OpenManage

26 Slide 26 © 2007 eG Innovations Inc All Rights Reserved October 10, 2014 A Problem Diagnosis Example Consider a service that is having a problem. The Oracle database server has been highlighted as a problem area.

27 Slide 27 © 2007 eG Innovations Inc All Rights Reserved October 10, 2014 A Problem Diagnosis Example The database alert relates to the HOST layer CPU usage on the database server is unusually high Click here to see which ESX Server this application is running on

28 Slide 28 © 2007 eG Innovations Inc All Rights Reserved October 10, 2014 A Problem Diagnosis Example The ESX Server has a problem that seems to be affecting the Oracle database This figure shows what ESX Server the Oracle database is hosted on, and what other applications are running on this server.

29 Slide 29 © 2007 eG Innovations Inc All Rights Reserved October 10, 2014 A Problem Diagnosis Example This figure shows the detailed view of the ESX server The host layer of the ESX Server has a problem. CPU usage of the console OS is high – the console is taking 50% of the ESX Server CPU, slowing down other VMs

30 Slide 30 © 2007 eG Innovations Inc All Rights Reserved October 10, 2014 A Problem Diagnosis Example Samba processes on the console are causing the Oracle slowdown! eG’s detailed diagnosis capability pin-points the problem.

31 Slide 31 Monitoring Custom Applications © 2007 eG Innovations Inc All Rights Reserved October 10, 2014

32 Slide 32 Flexible Web Reporting Executive & operations reports  Network, system, application reports  Enables triage across disparate infrastructure components  Real-time or historical analysis  Ideal for trend analysis, capacity planning  © 2007 eG Innovations Inc All Rights Reserved October 10, 2014

33 Slide 33© 2007 eG Innovations Inc All Rights ReservedOctober 10, 2014 eG Differentiators Nworks – HP OV SPI NimsoftNetIQBMCVeeameG VM Kernel metrics Console metrics Outside view of VM guests Inside view of VM guests  Agent based (A) / Agentless (AL) ALA AA / AL Single agent monitoring  VMotion Live Migration monitoring  Monitoring of Virtual Desktops  Auto-baselining  Correlation of VM and application metrics  Can work without VMware Virtual Center 

34 Slide 34 © 2007 eG Innovations Inc All Rights Reserved October 10, 2014 Value Proposition of the eG VM Monitor In-N-Out Monitoring gives unique view of server- and user-focused activity & resources Proactively detect and correct problems before users notice Increase revenues by reducing mean time to repair Efficient use of operations staff With eG Problem Resolved Problem Occurs Problem Isolated Large amount of time saved Problem Resolved Problem Occurs User Notices Slowdown 80% of time spent in isolating the problem TODAY Problem Isolated Mean time to Repair (MTTR) is very high eG Enterprise Manager

35 Slide 35 For more information Web: © 2007 eG Innovations Inc All Rights Reserved October 10, 2014


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