Adaptif Hal.: 2 Isi dengan Judul Halaman Terkait Judul Halaman GAMBAR ORANG SEDANG TELEPHONE
Adaptif Hal.: 3 Isi dengan Judul Halaman Terkait TELEPHONE CONVERSATION Steps how to answer a phone call formally 1. Greeting and giving information. - Hello. Global bank. - Good morning. 123 578 - Gordon’s office, good afternoon 2. Offering help. - May I help you? - Can I help you? - What can I do for you? 3. Asking/giving further information ( depends on the conversation done by the caller)
Adaptif Hal.: 4 Isi dengan Judul Halaman Terkait Telephone conversation How to close a phone call formally. - Right Mr. Robertson. I’ll put you through. - Good bye Mr. Johnson. - I’ll give him your message, thank you. Good bye. - OK. Thank you for your call.
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