Presentation on theme: "A Division of Dialogic Communications Corporation (DCC))"— Presentation transcript:
A Division of Dialogic Communications Corporation (DCC))
DCC has served as a complete solution provider for more than 1100 companies worldwide since 1982.
A R U the communicator ! for Windows ® The Communicator! Duty Roster (1984) (1999) (1987) (1994) (1998) (2000) Evolution of Reciprix GeoNotify
What is ? Reciprix is a Solution that Enables Decision Makers to Make Faster Decisions with More Accurate Information
What is ? Reciprix is a new messaging technology that allows you to send a two-way message to any device, e-mail, phone, fax, pager, or PDA… based on recipient device profiling. Responses from Reciprix messages are captured in a web accessible database for audit and action purposes.
Faster More Informed Decisions How you manage information determines whether you win or lose. Information flow must be rapid and accurate so organizations can act faster, make more informed decisions, react to unplanned events and close the gap on customer responsiveness.How you manage information determines whether you win or lose. Information flow must be rapid and accurate so organizations can act faster, make more informed decisions, react to unplanned events and close the gap on customer responsiveness. Bill Gates
Problems with Messaging Today Sender doesnt know if the message has been received Recipient doesnt know there was a message sent Interpretation of Message Sender cannot efficiently consolidate responses Accountability Intranet/Internet Data Collection is Not Dynamic Result: Decisions are delayed or made with incomplete information costing you $$$!
Reciprix Solution (internal/external) Organization Empowerment Organization Empowerment Save Time and Increase Productivity Save Time and Increase Productivity Make Faster, More Informed Decisions Make Faster, More Informed Decisions React to Urgent or Unexpected Situations React to Urgent or Unexpected Situations Response Audit – Accountability Response Audit – Accountability Proactive CRM Proactive CRM Permission Marketing – How do our Customers Want to be Communicated With? Permission Marketing – How do our Customers Want to be Communicated With? Response Triggers – Work Flow Response Triggers – Work Flow Response Audit – Manage and Measure Quality… Close to Time-of-Delivery Response Audit – Manage and Measure Quality… Close to Time-of-Delivery
Reciprix – Applications Goldman Sachs IT Event NotificationsFedEx: POD Notifications Large Airline Company Proactive CRM Deloitte & Touche HR-Benefits Enrollment HR-Benefits EnrollmentMicrosoft Executive Security Group Executive Security Group Egan High School Guardian Notification Guardian Notification M.Lee Smith Publishing Subscription Renewal
Horizontal Applications 1.Customer Service 2.Marketing 3.Human Resources 4.Information Technology 5.Sales 6.Materials Management 7.Production Proactive CRM Target e-business Open Enrollment/Policy Notification Event Notification Forecasting Purchasing Decision Cycle Process Improvement
Solution Options Client Server Client Server E-mail only E-mail only Departmental Departmental Enterprise Enterprise ASP – per transaction pricing ASP – per transaction pricing