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CHANGE MANAGEMENT SESI 11 CASE STUDY CHANGE MANAGEMENT IN INDONESIA IT- BASED PROCESS CHANGE.

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Presentation on theme: "CHANGE MANAGEMENT SESI 11 CASE STUDY CHANGE MANAGEMENT IN INDONESIA IT- BASED PROCESS CHANGE."— Presentation transcript:

1 CHANGE MANAGEMENT SESI 11 CASE STUDY CHANGE MANAGEMENT IN INDONESIA IT- BASED PROCESS CHANGE

2 THE STRATEGIC MANAGEMENT PROCESS(KAPLAN, 2006) PLAN ANALYZE ADAPT CONTINUOUS IMPROVEMENT CONTINUOUS IMPROVEMENT ALIGN HUMAN CAPITAL ALIGN ORGANIZATION STRATEGIC FIT LEARN PLAN ALIGN OPERATE Strategic Awareness Personal goals Incentives Competency Dev. BSC Reporting System Business Analytics Strategic Review Meetings Initiative Planning Integrated HR/IT Planning Budget Linkage Corporate Role Adapt Business unit Align Support units Align external partners Align Board & shareholders Process Improvement Initiative Management Best Practice Sharing I

3 IT STRATEGIC GRID (Cash et al, 1992) FACTORYSTRATEGIC BANK & INSURANCE SUPPORT TURNAROUND DHL,UPS LOWHIGH LOW

4 Some highlights for IT- based process change Human-oriented processes for implementing IT systems work better than process that have a purely technical focus Incremental process change has a better record of success than radical process change.. If a change in information-sharing habits is required, this means addressing a cultural change. Technology will not automatically change behaviors.


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