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ICT and e-Governance awareness SASM Taifur ICT Advisor, Infrastructure Investment Facilitation Center IDB Bhaban (6 th Floor) Sherabanglanagar, Dhaka Mob:

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Presentation on theme: "ICT and e-Governance awareness SASM Taifur ICT Advisor, Infrastructure Investment Facilitation Center IDB Bhaban (6 th Floor) Sherabanglanagar, Dhaka Mob:"— Presentation transcript:

1 ICT and e-Governance awareness SASM Taifur ICT Advisor, Infrastructure Investment Facilitation Center IDB Bhaban (6 th Floor) Sherabanglanagar, Dhaka Mob: 01713066180 email: jjcecnec2002@yahoo.com jjcecnec2002@yahoo.com

2 Structure of Presentation What is ICT What is ICT What is e-Government/Governance What is e-Government/Governance Why e-Governance in Bangladesh Why e-Governance in Bangladesh E-Governance Policy Stakeholders E-Governance Policy Stakeholders Stages of e-Government Stages of e-Government Experience at Home and abroad Experience at Home and abroad

3 What is ICT ICT covers any information that will store, retrieve, manipulate, transmit or receive information electronically in a digital form. i.e: PC, email, Mobile phone etc. ICT covers any information that will store, retrieve, manipulate, transmit or receive information electronically in a digital form. i.e: PC, email, Mobile phone etc. Standard Application: Word Processing, Spread sheets, Database, Accounting package,(MS Word/Oracle/SQL/PPT/Access & many more Standard Application: Word Processing, Spread sheets, Database, Accounting package,(MS Word/Oracle/SQL/PPT/Access & many more Network; Submarine cable, Fiber optics, LAN, WAN, Radio Link etc Network; Submarine cable, Fiber optics, LAN, WAN, Radio Link etc

4 Understanding e-Government e-Government is not about one-time service delivery but about a life-long association ! e-Government is not about isolated government but about partnering with citizens and business! e-Government is not about government centricity but about stakeholder-centric government!

5 What is e-Government? Automation of government activities, such as: Automation of government activities, such as: day-to-day communication such as notification of a meeting time day-to-day communication such as notification of a meeting time accessing documents such as meeting minutes, policy documents accessing documents such as meeting minutes, policy documents accessing needed data such as export growth of a certain commodity accessing needed data such as export growth of a certain commodity tracking progress of government projects tracking progress of government projects disseminating policies and strategies such as laws passed at the Parliament disseminating policies and strategies such as laws passed at the Parliament

6 What is e-Government? (contd.) e-Government is NOT about e-Government is NOT about changing existing government processes changing existing government processes e-Government is about e-Government is about making existing government processes more efficient making existing government processes more efficient a more efficient decision-support system a more efficient decision-support system a more efficient communication system a more efficient communication system saving time and money saving time and money

7 What is e-Governance?

8 e-Governance and e-Government e-Governance comprises of the following three components: e-Governance comprises of the following three components: Government-to-Citizen (G2C) interaction such as utility bill payment Government-to-Citizen (G2C) interaction such as utility bill payment Government-to-Business (G2B) such as corporate tax filing Government-to-Business (G2B) such as corporate tax filing Government-to-Government (G2G) such as internal e-mail Government-to-Government (G2G) such as internal e-mail e-Government provides foundation for e-Governance e-Government provides foundation for e-Governance

9 Example of G2C: e-Citizen Portal of Singapore Information organized according to topics Information organized according to topics Specific entry points for: Specific entry points for: Teenagers Teenagers Working adults Working adults Senior citizens Senior citizens Foreigners Foreigners Government feedback channel Government feedback channel

10 Example of G2C: e-Prohelan of Malaysia e-Government procurement project e-Government procurement project Enables suppliers to do transactions with the government over the Web Enables suppliers to do transactions with the government over the Web Involves about 3,500 federal government procurement centers and 30,000 government- registered suppliers Involves about 3,500 federal government procurement centers and 30,000 government- registered suppliers

11 Example of G2G: e-Police in Karnataka Equipped 153 police stations with computers with a plan to computerize all future police department activities Equipped 153 police stations with computers with a plan to computerize all future police department activities Computerized police department information such as payroll, PIS, theft cases and other records Computerized police department information such as payroll, PIS, theft cases and other records Developed a digital complaint registration system Developed a digital complaint registration system

12 Examples of G2C; Govt. of Bangladesh

13 Local Example of G2G: Internal web-site at Bangladesh Planning Commission

14 IMED/CPTU: G2C

15 e-Governance Policy Stakeholders InstitutionsResponsibility Prime Minister’s Office (PMO) - Access o Information (A2I) -Facilitate various ICT based program Ministry of Science and ICT - ICT Policy - ICT-related laws/Digital laws - Facilitate computerization at govt. institutions and schools Bangladesh Computer Council (BCC) - IT Training to govt. officials and citizens - Incubator for software companies - Advisory support to govt. institutions regarding IT - Standardization of IT issues, such as UNICODE-compliant font and keyboard Ministry of Post and Telecommunications - Building and maintaining of telecommunication infrastructure, Submarine cable, Fiber optics line Ministry of Education - Curriculum for IT education - Computerization of schools Bangladesh Telecommunication Regulatory Commission (BTRC) - Regulation of telecommunications providers - Licensing authority, for Vsat, ISP Ministry of Law, Justice and Parliamentary Affairs - Review of IT-related laws Planning Division, Ministry of Planning Initially took up SICT projectfor developing e-Government - Initially it was the hub for inter-connectivity among the Prime Minister’s Office, Planning Commission and the Secretariat

16 Actions Taken by Government Stakeholders Goals/ObjectivesAction Taken Organizations Responsible National Policy for e-Governance- SICT has been formed under Planning Division - MoSICT has included e-Governance in National ICT Policy 1) MoSICT 2) BCC 3) Planning Division Legal Framework - Copyright/ IPR laws - ICT Act - ICT Act approved1) MoLaw 2) MoSICT 3) BCC Training/ Awareness Creation/ Motivation of Government Officials - BCC provides advisory services for computerization in govt. offices - BCC provides training to government officials, citizens at six divisional Headquarters - SICT organizes informal e-Government awareness sessions - BCC is the process of setting up BKIICT - BCC is undertaking ranking of private training institutes - Planning Commission has seven training labs 1) PACC 2) PATC 3) MoSICT 4) Planning Division 5) All other ministries

17 Actions Taken by Government Stakeholders (contd.) Goals/Objectives Action Taken Organizations Responsible ICT Infrastructure in Government - MoSICT has proposed a project to provide computers, IT human resource and broadband to 38 ministries - SICT has taken up more than 40 e- Governance projects - PMO has established its own VSAT communication facility - BCC has established its own VSAT and has provided broadband Internet to government, private and incubation center - Planning Division is in the process of linking Bangladesh secretariate PMO. - Many ministries have individual projects 1) MoSICT 2) MoPT 3) Planning Division Use of ICT in Government - Some government institutions have taken e- Government initiatives to automate processes and work flows - SICT is in the process of implementing pilot e-Government projects in several government institutions 1) All ministries

18 Actions Taken by Government Stakeholders (contd.) Goals/Objectiv es Action Taken Organizations Responsible Maintenance of IT Systems in Government - Some government agencies have permanent IT HR - MoSICT has proposed a project for creation of a central pool of ICT professionals - BCC has taken an internship program for computer science graduates All ministries Funding of e- Government - National ICT Policy mentions 2% of ADP for IT, but it is not implemented yet 1) MoFinance 2) MoPlanning 3) All ministries ICT Infrastructure across the Country -Link with Submarine Cable to be established -- DDN will connect entire country - All analog systems have been converted to digital - VoIP has been legalized - VSAT license fee has been reduced - Cost for international telephone calls has been reduced dramatically - BCC has distributed computers and accessories to about 1,200 schools across the country, including training of teachers 1) MoPT 2) BTRC

19 Actions Taken by Government Stakeholders (contd.) Goals/ObjectivesAction Taken Organizations Responsible ICT Standardization Issues - UNICODE-compliant font and Bangla Keyboard has been implemented by BCC - BCC has taken a program for registration and ranking of all private training institutes - BCC has proposed a program for ranking of all software companies 1) MoSICT 2) BSTI Public Access to ICT - ICT Act - Cyber cafes are available in all major towns - BTTB to introduce lower cost - Fixed line telephone have been opened up for private investment All ministries

20 Experiences at Home Prime Minister’s Office Prime Minister’s Office 50 important government forms have been made available for download 50 important government forms have been made available for download Ministry of Finance Ministry of Finance Software for budget planning, impact analysis, financial projections Software for budget planning, impact analysis, financial projections Ministry of Establishment Ministry of Establishment Database on government employees – their personal records Database on government employees – their personal records Ministry of Local Government and Rural Development Ministry of Local Government and Rural Development Databases on different social and economic projects at local level Databases on different social and economic projects at local level

21 Experiences at Home Planning Commission Planning Commission Internal web-site which has all the policies of Bangladesh in searchable format, minutes of meetings, other useful documents etc. Internal web-site which has all the policies of Bangladesh in searchable format, minutes of meetings, other useful documents etc. Access to ADP database Access to ADP database Software for tracking movement of files Software for tracking movement of files Digital library Digital library

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23 Experiences at Home Ministry of Communication - Roads and Highways Ministry of Communication - Roads and Highways Searchable database of contractors and their qualifications Searchable database of contractors and their qualifications Searchable database of tenders Searchable database of tenders Project Monitoring System Project Monitoring System Detailed records of 9,011 bridge structures and 20,000 km roads Detailed records of 9,011 bridge structures and 20,000 km roads

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26 Experiences at Home Hajj Office Hajj Office Interactive website for Hajis Interactive website for Hajis Allows tracking of all Hajis with their Pilgrim Pass No. Allows tracking of all Hajis with their Pilgrim Pass No. Allow sending messages through the website Allow sending messages through the website

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28 Experiences at Home Process Automation at GM North’s Office under the Ministry of Post and Telecommunication; Web Address: www.sbn.bttb.gov.bd Process Automation at GM North’s Office under the Ministry of Post and Telecommunication; Web Address: www.sbn.bttb.gov.bd Telephone Subscriber Information System Telephone Subscriber Information System Automation of the processing of new telephone line application and shifting Automation of the processing of new telephone line application and shifting Online access to recent status of application for new telephone lines or shifting Online access to recent status of application for new telephone lines or shifting Online access to telephone registration information Online access to telephone registration information

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30 Experiences at Home Online Daily Market Price for the Ministry of Agriculture; Web Address: www.dam.gov.bd Online Daily Market Price for the Ministry of Agriculture; Web Address: www.dam.gov.bd Daily market information from 30 districts has been made available online Daily market information from 30 districts has been made available online Price information of about 260 agricultural commodities has been made available Price information of about 260 agricultural commodities has been made available Data can be easily downloaded from the website by specifying the commodity, the market and the date- range Data can be easily downloaded from the website by specifying the commodity, the market and the date- range Historical data of agricultural products has been stored in a digital format so that they can be used for analytical and research purposes Historical data of agricultural products has been stored in a digital format so that they can be used for analytical and research purposes

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32 Experiences at Home Online Public Exams Results and Education Statistics under Ministry of Education; Web Addresses: www.moedu.gov.bd, educationboard.gov.bd, banbeis.gov.bd. Online Public Exams Results and Education Statistics under Ministry of Education; Web Addresses: www.moedu.gov.bd, educationboard.gov.bd, banbeis.gov.bd. educationboard.gov.bd Making results of Board exams available online Making results of Board exams available online Making exam registration information available online Making exam registration information available online Making different kinds of education-related application forms available online Making different kinds of education-related application forms available online Taking necessary steps to allow data interchangeability between relevant offices, such as Ministry of Education, BANBEIS and Education Boards Taking necessary steps to allow data interchangeability between relevant offices, such as Ministry of Education, BANBEIS and Education Boards Decentralize the process of entry of education-related data to district levels through computerization of all DEO’s offices Decentralize the process of entry of education-related data to district levels through computerization of all DEO’s offices

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36 Experiences at Home Interactive Website for Ministry of Expatriate Welfare and Overseas Employment; Web Addresses: www.probashi.gov.bd Interactive Website for Ministry of Expatriate Welfare and Overseas Employment; Web Addresses: www.probashi.gov.bdwww.probashi.gov.bd Relevant information about the responsibilities and activities of the Ministry and its subsidiaries Relevant information about the responsibilities and activities of the Ministry and its subsidiaries Database of key personnel Database of key personnel Annual reports, strategic plans, portfolio budget statements, important speeches by the Honorable Minister Annual reports, strategic plans, portfolio budget statements, important speeches by the Honorable Minister Various downloadable forms Various downloadable forms Online forms regarding expatriate statistics that can be submitted by embassies abroad through a secure system Online forms regarding expatriate statistics that can be submitted by embassies abroad through a secure system Online job search-system Online job search-system Links to international job-portals Links to international job-portals

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38 Experiences at Home Interactive Website for Ministry of Labor and Employment; Web Address: www.mole.gov.bd Interactive Website for Ministry of Labor and Employment; Web Address: www.mole.gov.bdwww.mole.gov.bd Relevant information about the responsibilities and activities of the Ministry and its subsidiaries Relevant information about the responsibilities and activities of the Ministry and its subsidiaries Database of key personnel Database of key personnel Annual reports, strategic plans, portfolio budget statements, important speeches by the Honorable Minister Annual reports, strategic plans, portfolio budget statements, important speeches by the Honorable Minister Information and policy documents related to international labor laws and regulations Information and policy documents related to international labor laws and regulations Links to other relevant websites such as ILO, different labor-related conferences and research paper repositories Links to other relevant websites such as ILO, different labor-related conferences and research paper repositories

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40 Why e-Government in Bangladesh  Increases transparency:  Reduces scope for corruption:  Helps increase investor confidence:  More efficient governance:  More efficient services to citizens:  Helps boost the private sector

41 Why e-Government in Bangladesh  Allows for decentralization of governance  Allows greater scope for integration  Allows learning from the past:  Stimulates the local ICT industry  Makes ICT relevant to the masses

42 Stages of e-Governance 1 st stage: Within individual offices 2 nd stage: Among different offices 3 rd stage: Operations and responsibilities integrated through ICT systems Bangladesh is now in the process of moving to the second stage, with key policy-making institutions such as the Prime Minister’s Office, Bangladesh Secretariat and the Bangladesh Planning Commission are inter-connected.

43 Stages of e-Governance With regards to online government services, the stages of e-Government are the following: 1 st stage: Informational–Provides Access to Government Information to Citizens 2 nd stage: Interactive Services - Provides Online Interaction 3 rd stage: Transactional: Provides Secure Transactions with High Level of Authorization 4 th stage: Collaborative To be continued…

44 Basic Component of egovernance Infrastructure (Submarine cable, broadband, wimax etc) Infrastructure (Submarine cable, broadband, wimax etc) Connectivity (LAN,WAN) Connectivity (LAN,WAN) Software (Interactive website, Internal process automation) Software (Interactive website, Internal process automation) Hardware (PC, Printer, Scanner, Multimedia etc) Hardware (PC, Printer, Scanner, Multimedia etc) Rules and regulations Rules and regulations Human resource Development Human resource Development

45 e-Government Implementation Strategy Administrative Issues Administrative Issues Need-Assessment for IT System Need-Assessment for IT System Document preparation Document preparation IT System Development IT System Development IT System Maintenance and Sustainability IT System Maintenance and Sustainability IT Training IT Training

46 Strategies to be taken Initiate small-scale pilot e-Government projects Initiate small-scale pilot e-Government projects Initially focus on citizen-centric services through interactive websites Initially focus on citizen-centric services through interactive websites Initially focus on automating government processes that produce efficiency in government functioning Initially focus on automating government processes that produce efficiency in government functioning Focusing on building human capacity for e-Governance Focusing on building human capacity for e-Governance

47 Thank You for your attention

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