3Webinar How To:Mute/UnmuteRaise HandAudioQuestions
4Agenda Camp & Program Updates Communications Go Team Updates & Survey ResultsReview Early BirdFamily Partnership UpdatePlanned Giving UpdateNEW Volunteer Web Page Portal & eBiz TutorialSU Positions & RecruitingNEW Plan of Work & Engagement MeetingsSU RetreatVoices to VisionRealignment!
6Summer Camp Registration 2014 Register online at Click the Camp & Property tab, and select “Summer Camp”Registrants must already have an online eBiz account or be able to activate one. Please direct all account questions toDeadline to apply for Camperships is May 9, 2014All confirmations will be sent by , so please check your spam folder regularly!Please visit this link to explore all the volunteer opportunities:https://gsgla.ivolunteer.com/2014programs
7GSGLA 2014 CAMP WEBINARSThe program department is hosting webinars that are designed for people interested in volunteering at camp or for parents interested in sending their daughters. Visit our website and click the Camp & Property tab, and select “Summer Camp”.Resident CampThursday, April 17, :30 p.m.https://attendee.gotowebinar.com/register/Wednesday, May 7, :30 p.m.https://attendee.gotowebinar.com/register/Day CampWednesday, April 23, :30 p.m.https://attendee.gotowebinar.com/register/Thursday, May 22, :30 p.m.https://attendee.gotowebinar.com/register/Specialty CampTuesday, April 29, :30 p.m.https://attendee.gotowebinar.com/register/Wednesday, May 21, :30 p.m.https://attendee.gotowebinar.com/register/
8Family Fit Fair 2014 May 31st from 10a.m.-1p.m., $15/participant Register online at Click the Activities & Events tabRegistrants must already have an online eBiz account or be able to activate one. Please direct all account questions toDeadline to register is May 16, 2014All confirmations will be sent by , so please check your spam folder regularly!Please visit this link to explore all the volunteer opportunities:https://gsgla.ivolunteer.com/2014programs
9Program Opportunities Investing in Me; Leadership Summit July 24th, 2014 // 9am-3:30pm The Federal Reserve BankDowntown Los Angeles Open to Seniors & Ambassadors Cost: $15 Spend a day at the Federal Reserve in Downtown Los Angeles!Tour of reserveDiscussion of Government careersPersonal Finance WorkshopResume, Writing & Interview SkillsSnack & Lunch Provided
10Girl Scouts Leadership Institute at National Convention in October 2014Applications now being accepted!!!What :The Girl Scout Leadership Institute (aka GSLI) brings together girls from across the nation to help take action on matters that touch the future for girls and for our movement.Why: Each GSLI participant will plan an issue-specific project to implement back home, creating a wave of action across our Movement!Who: All Girl Scouts age 14 (by Oct 16th) and olderWhen & Where: October 16th – 18th, at the National Convention in Salt Lake City, Utah!How: Elizabeth Chadwick for more information on how to apply at
11Communication Go Team Update & Survey Results Cindy Bernsdorf,Communication Go Team LeadMelanie Larsen,GSGLA Communications Manager
1261 surveys returned from 80 service units. Communication Survey Results61 surveys returned from 80 service units.Questions 1-3 were not answered by 16 of those who responded.What is the most frustrating communication problem for you as SUM?
13Communication Survey Results What is the most frustrating communication problem for you as a SUM?- Incomplete and/or inconsistent information- Webinars review very basic stuff over and over- Exchange of info from GSGLA is not consistent. Add a SUM cornerwith a code to the GSGLA website- Communication with other SUMs- As a new SUM, I need guidance on what is an efficient communicationmethod. Need direct access to all troops on eBiz.- SUM meeting should be once a month- Council training updates- Gold Award info- Waiting for leaders’ concern to be addressed, not hearing aboutconclusion and leaving leader feeling unsupported
14Communication Survey Results Question 2:What is the most frustrating communication problem for your SU team?
15Communication Survey Results What is the most frustrating communication problem for your SU team?- Position requirements change without notice- Not being able to add SU events to GSGLA’s master calendar- Not enough classes- Not receiving confirmation of received messages- After policies in place, need answers yet staff doesn’t have answers- Not being able to determine if facility is available before submitting areservation; this has improve but better if online- No additional information for positions; webinar was not enough
16Communication Survey Results Question 3:What is the most frustrating communication problem for your leaders?
17Communication Survey Results What is the most frustrating communication problem for your leaders?- As a leader, need dates for large events and trainings 6 months inadvance- Leaders don’t have time to search on Web- How does an adult find trainings on eBiz?- Lack of communication when events are cancelled- Council seems absent; issues do not get resolved- Need communication (direct ) specifically for older girls- Troop families do not check eBiz or Shutterfly- Getting into eBiz and calendar
18Communication Survey Results Question 4:What is the most effective communication method used within your SU?#1 (40)#2 Website (18)ex. SU website, Wiki, Yahoo Group, Shutterfly#3 Leader meetings (11)
19Communication Survey Results Question 5:What are the top ways you stay up-to-date on council-wide information#1 SUM meeting#2 GSGLA website#3 Contact membership staff directly#4 Leader meeting#5 Great News!#6 Fliers#7 GSGLA Facebook#8 Greater Mailer#9 Word-of-mouth with other volunteers/staff
20Communication Survey Results Question 6:Do you have a communication person in your SU?13 service units said “yes.”
21Communication Survey Results Question 7:Indicate your top 5 communication priorities.
22What We Have Done Thus Far! GSGLA website improved pages for volunteersSeparate buttons for new and current volunteersImproved Resources and Tools page – See ‘Places to Go Chart’ from the EOA Go TeamGSGLA online calendar now has council-wide service unit and troop events included‘What’s New’ on the GSGLA home page now features new forms such as the Special Events and Money Earning e-form and new surveys for cookie program and property criteria.
23What is in the Works? New FAQ sheet with all FAQs together New staff functional directory that will list who does whatNew service unit team position – Communication Coordinator
24Why a Communication Coordinator? One person to coordinate it all!Assist the SUM and SU team – recruit experts to helpGather SU information and disperse in different waysGather GSGLA information and disperse in different waysMaintain the SU website, if there is oneLearn about all types of communication tools and educate the SU on their useBe the SU contact person for publicity and PR in your community- with staff helpUniquely yours!Contact the Communication Go Team or Cindy:Contact GSGLA Communications Staff or Melanie:
27Early Bird Troop Rewards April 1 – June 30 Membership Renewals ½ Cent perBox Sold – 201555% of girls EB renewing compared to 2013 year-end numberTroop Financials submitted by 6/3001 & 02 Leaders EB renewed1 Cent perBox Sold – 201565% of girls EB renewing compared to 2013 year-end numberTroop Financials submitted by 6/3001 & 02 Leaders EB renewedTroop Cookie Chair EB renewed2 Cents perBox Sold – 201575% of girls EB renewing compared to 2013 year-end numberTroop Financials submitted by 6/3001 & 02 Leaders EB renewedTroop Cookie Chair EB renewedTroop participates in Family PartnershipSHEILAThank you, Tina.We are excited to announce the 2015 Early Bird incentive program (explain rewards)New troops originating in may use their April 1 girl member number to qualify for the incentives.
28Early Bird Service Unit Rewards April 1 – June 30 Membership Renewals $50Gift Card50% of troops have 55% or higher girl EB renewal compared to 2014 girl goal.SUM EB renewed$75Gift Card65% of troops have 55% or higher girl EB renewal compared to 2014 girl goal.SUM EB renewedSUCPC EB renewed$100Gift Card80% of troops have 55% or higher girl EB renewal compared to 2014 girl goal.SUM EB renewedSUCPC EB renewed2 other SU team members EB renewedSHEILA(explain gift cards)(Questions?)(pass to Karina for eBiz Updates)Early Bird patch for all girls and adultsrenewing during Early Bird!
29SU Strategies for Successful EBR Provide a SU incentive to all leaders renewing their troop online; include one for leaders who have 100% online renewal by parents!Lead by example: Get SU team members to Early Bird register their troops between 4/1/2014 and 6/30/2014 (and by 6/1/2014 for incentives)Utilize all SU communications to promote Early Bird Online membership renewalUse Early Bird as an incentive to be allowed to participate in special SU fall events or encampmentsSponsor Online Renewal Station party with a themeTINALast’ year successful launch of On line renewal was driven by your support , enthusiasm and energy – last year we ask you to project the percentage of online registrations- 70% 80% 100% - we encourage you to the same again-Here are just a few strategies for rolling out a successful EBR at the Service unit level(Review slide)This list could easily be expanded upon at your next Service Unit Team meeting-
30Leader Ideas Email parents an Early Bird reminder Budget for membership fee!Give parents an incentive to renew!Have girls help parents with online renewalShare/view this video!Have a laptop at troop meetings so parents can renew on the spot!Host an end-of-year parent meeting to do this!Renewal Party as a part of the end-of-year activity!TINAAs a troop leader you can :(Review slide)Remember early bird renewal provides an opportunity for girls to recommit to Girl Scouting, it allows parents and girls to better plan for other activities as they have already committed to Girl Scouts and allows for better planning at the troop, service unit and council level !(Sheila, are there any questions?)Now I would like to turn it back over to Sheila to share about upcoming GSGLA programs and events-
32Each year parents, grandparents, troop leaders, volunteers, and friends come together to support GIRLS!We call this Family Partnership.The entire $15 membership fee goes to GSUSA, but 100% of Family Partnership gifts stay with GSGLA to support the girls.Family Partnership Funds help GSGLA:Off sett costs of programs for girlsCreate more unique programs and events for girls in multiple geographic locationsRecruit and train volunteers to expand troops and events for girlsMaintain properties and camps for girl activitiesProvide financial assistance to girls in needYour investment in Family Partnership is your investment in the GIRLS!All families who make a gift of $25 or more will receive the Family Partnership patch.Questions? Contact Cortney Szlemp, Manager of Annual Giving at or
34Planned GivingPlanned Giving is an opportunity to leave a legacy of support to Girl Scouts of Greater Los Angeles.Bequest by Will:You can make a bequest at any age by adding a codicil to an existing will or drafting a new one. This allows you to leave a legacy while maintaining the assets you need for your current lifestyle. In addition, you may generate a tax savings.2. Retirement Plan Assets:Name GSGLA as the full or partial beneficiary of your retirement plan. The benefit amount you specify will be distributed to GSGLA, tax free.Life Insurance:Life insurance provides a simple way to give a significant gift to GSGLA with possible income tax benefits that you may enjoy during your lifetime. Name GSGLA as a full or partial beneficiary.
40Please follow the links below to register to view each of the eBiz TutorialPlease follow the links below to register to view each of theNEW eBiz Tutorials!!!How to Create an ebiz Account You Tube Video: https://www.youtube.com/watch?v=kc9_yYGDfg8&feature=youtu.be How to Navigate eBiz as a Leader https://attendee.gotowebinar.com/recording/
41The link will direct you to register to view the recording! eBiz TutorialThe link will direct you to register to view the recording!
43SU Position Recruiting Jennifer Palmer,Member Services Manager
44Please report back to your Staff Partner the following info by 5/1!!! On The Radar!Please report back to your Staff Partner the following info by 5/1!!!Who is the 2014/2015 SUMWho is the person that welcomes new & returning troops?Who are your Recruiters & School Organizers?Who is your Placement Coordinator? (Manages girl placement into troops; tracks troop placement opportunities in Service Unit; assists in the formation of new troops from families on Service Unit waitlist)Who are your Level Consultants?
45Plan of WorkSheila Kennedy, VP Member Services & Regional Mission Delivery
62After reviewing sales data, please discuss the following questions: Does your Service Unit participate in the Fall Product Program? If no, why?Do all of your troops participate in the Fall Product Program? If no, why?Do all of your troops participate in the Magazine component of the sale? If no, why?Does your Service Unit set a Sales goal? Do your troops/girls set Sales goals?Do you have barriers? Do you have parent and community support?
71Engagement Meetings Why: Set goals & discuss the Plan of Work Who: Service Unit TeamWhere: Your Local Service CenterWhen: Late June, July, and Early Augusthttps://www.gsglavolunteerapps.org/suengage/
72SU Training RetreatJennifer Palmer,Member Services Manager
73SU Training Retreat For Who: SUM’s, Recruiters, & Consultants When: Friday, July 11-13, 2014Where: Skyland RanchPlease Register at the Link Below:https://www.gsglavolunteerapps.org/sumretreat/
74Voices To VisionSheila Kennedy, VP Member Services & Regional Mission Delivery
75Wednesday April 30th from 6:30-7:30pm We will provide a Property Strategic Planning process update, answer questions, gather information around Service Unit needs and current usage of GSGLA properties, and promote increased use of current properties. https://attendee.gotowebinar.com/register/
76GSGLARealignmentSheila Kennedy, VP Member Services & Regional Mission Delivery
77Member Services Recruiting Retention Recruit On-Board Data and Info SupportCustomer CareTroop SupportSU SupportTrainingRecruitingRetention
78April May June July August Sept Early Bird RegistrationRecruitment PushStaff Focus GroupsTeam TrainingService Unit Engagement MeetingsComplete DesignAssign new positionsAE Retreat7/11-7/13 SU Retreat4/5 AMVRSU Team Position Trainings4/16 SUM Webinar5/19 SUM Mtg6/12 All StaffFall Product Training4/12 volunteer thought group