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Proposal of Virtual Halls Framework Significantly Reduce Holding of Devotees in Waiting Halls and Q-Lines at Tirumala Presentation to JEO Tirumala 9 th.

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Presentation on theme: "Proposal of Virtual Halls Framework Significantly Reduce Holding of Devotees in Waiting Halls and Q-Lines at Tirumala Presentation to JEO Tirumala 9 th."— Presentation transcript:

1 Proposal of Virtual Halls Framework Significantly Reduce Holding of Devotees in Waiting Halls and Q-Lines at Tirumala Presentation to JEO Tirumala 9 th April 2014 Proposal by : Narasimha Raju Kesipeddi Sr. Manager, Software Engineering Om Namo Venkateshaya Om Namo Venkateshaya 1

2 Agenda 1. Objective & Goals 2. System Study Approach 3. TTD Vision and People Expectation 4. Current Status  Best Practices  Challenges 5. Examples of few time tested systems 6. Proposed Solution  Overview  Execution Plan  Comparison with existing system  Configuration / Data Update requirements  Benefits of VH Framework 7. Other Recommendations 8. Technical Solutions to explore 9. Q & A 2

3 Objective & Goals Apply Control Systems Concepts (Output is fedback for input correction) Static mode of Operation to Dynamic Mode (Plan vs Actual) Adopt proven methods like ETA, ETD, ETR for flights and trains Integrate: TTD Experience & Technology Minimize holding of devotees (physically) in TTD compartments and Ques Assign them to virtual halls and enable to report only 30 mins before Darshan Time Project (Revised) Expected Time of Reporting on continuous basis 3

4 TTD Vision and Expectations of Devotees  TTD has been achieving continuous improvement  Naaham Karta, Harih Kartaa – Book by Sri. P.V.R.K. Prasad (Ex EO)  Few best practices are in place  Photometric cards for Sarva Darshan  What drives us for this proposal?  The Spirit of…  The most precious resource on the earth TIME  Devotees submit “Kaanukalu” to Lord in their capacity  What best blessing TTD can give to devotees  That Precious Gift can be “TIME”  Pleasant Darshan 4

5 System Study & Observations Underwent Earlier meetings with OSD (EDP) – Balaji Prasad Sarva Darshan in November 2013 VIP Darshan in 2012 Follows TTD news User of OBSERVATIONS Infra (& Exp) in place to bring in efficiency Medium size enhancements can bring huge efficiency Areas Targeted in this proposal  Time spent at Waiting Halls & Queues for Darshan  Time spent at various counters 5

6 Challenges in the current system Free Darshan Foot Path Route CATEGORIES MODE of HOLDING MAIN ENTRANCE ***All categories undergo wait for couple of hours *** Current System doesn’t provide real time update on time delays Entering from multiple channels might lead to congestion at final stage & Synchronization might be challenging 6

7 An example of in-convenience A case to explore improvisation Sarva Darshanam: 31 Compartments 28 Hours wait time Foot Path Route: 13 Compartments 12 Hours wait time 7

8 Example of Few Systems Which are Time Tested 8

9 Consider the Synchronization… Time Critical and Safety Risk Systems Highly Synchronized and efficient monitoring systems Mumbai Suburban Railway 4am to 1am 2300+ Train Services Daily Lakhs of Commuters Daily 9

10 Monitoring and Synchronization Few professionals with help of many electronic systems serve the purpose 10 Photos shown as example for reference only

11 Our Neighbor Organization - ISRO Data Captured from 1000+ kms Many PARAMETERS monitored to take decisions…

12 Airports Time Management  ETD, ETR & Delays are shared with users in real-time  Transit flights in international journey  Expected Time of Arrival is continuously displayed across waiting longue  Freedom to move around 12

13 Proposing Virtual Halls Framework 13

14 What is “VIRTUAL HALLS” Framework? Collect Token & Report 30 minutes before Darshan In Brief: A unique traceable Entity Common language: TTD & Devotees Continuous Status Update 14  Equally divided time slots of total Darshan hours  Total 20 hours of Darshan (an example)  10 minutes for each slot  Total Virtual Halls per day: 20 * 6 = 120  Size (number of devotees) can be modified based on the season/incoming flow  500 devotees for one VH (1.2 seconds per darshan)  A given VH carries one category of devotees only  Admin can configure VHs to map the current quota as it is  Fixed Start and End time (while planning)  VH-1: – 4 am to 4:10 am; VH-7: 5 am to 5:10 am  VH-13: 7 am to 7:10 am; VH-20: 8 am to 8:10am  VH can be assigned dynamically to other category  By monitoring the incoming flow

15 Snapshot of VIRTUAL HALLS Virtual Hall Number Start Time of VH Number of Tickets Issued 15

16 Infra & Process with VH Framework 20 Counters for registrations (80,000 Registrations) 10 Counters for identification 3 waiting halls (apart from Inner que; backup purpose) Infra Admin to configure VHs to Categories (one time) (TTD Policies) Modify category based on need Admin – Config Project current hall allowed (Every 10 minutes) Reflect any delay for next halls Admin - Monitor Acquire Darshan token (PMC) at Reg Counters Follow up the ETR from admin (SMS/LCD/IVR) Report 30 minutes before ETD Devotees Token Sys 16

17 PBMC/Darshan_Token for EACH Devotee  This is already in place for Sarva Darshan category  PMC can be enhanced to carry Finger print data  Finger print data to be fetched through bar code data Estimated 20 Seconds to issue Darshan Token 17

18 Execution : Registration to Darshan LCD Screens & SMS Support SMS, IVR support Allow Devotees to spend their time…. …Till their Hall is announced. Issue Token VH, ETR, ETD Allow Next VH (500 members) VH ETR ETD 20Counters for Registration. Rly Station & Bus Stand When 1 st Wait Hall released… …Announce next batch 10 Gates Large Platform Inner Que 18 Wait Hall 1 Wait Hall 2 Wait Hall 3 30 Minutes before Darshan

19 Other Methods for projecting Status/delays  SMS  Devotee to Send VH issued by TTD  Receive ETR  Price is as less as 10np Indian Railways Support SMS for train timings and delays  IVR (Interactive Voice Response)  Coin boxes (No charge) with in internal telephone exchange Help line can be maintained for first 6 months till new system is becomes familiar to users. 19

20 How is this different from existing system?  NO change from Main Gate to Garbha Gudi  Online booking remains same (VH Field to be added)  EVERY devotee to acquire Darshan Token  Unique, Fixed Size, Sequenced & moniterable entity assigned to batch of devotees (single category)  Real time update on current batch/halls  Single point of Entry for Darshan (One category/VH at a time)  TTD to decide if two platforms to be estblished  Only 3 waiting halls (around 1500 devotees) before entering in to Main Entrance  This is to ensure that INNER QUE is always packed 20

21 Benefits of “Virtual Halls” Frame work  TTD Admin : Ease of Operation as each batch (of a category) is assigned to a UNIQUE hall  Devotees : Predictable ETD (only 30 minutes before reporting) (Update on delays) gives them time for other visits  TTD Staff: Only one decision maker on toes (Central Admin, Dynamic allocation of Virtual Halls) and for the rest it is JUST Simple EXECUTION  ECO: Stay and rush to Tirumala is CONTROLLED. Accomodation challenges can be reduced.  Devotees: Pleasant mood while visiting Lord, as didn’t wait in the queues for long  Motivation to visit Tirupati frequently 21

22 Exception Handling (To be updated)  If failed to report for the announced VH, allow in the special gate for next VH with nominal fee  Any other exceptions?  Takes some time to adopt to new systems  After some time people get familiar with it 22

23 An IMMEDIATE/Alternate Solution for Free Darshan Category - In the current system (without virtual halls)  Can be implemented IMMEDIATELY without much changes  Currently Photometric Card (PMC) (OutPass) is issued after devotees spending couple of hours in the hall.  DELAY of issuing PMC is for two reasons:  Expected Time of Darshan (ETD) for each hall is projected by central admin only after some time.  Computer Operators are not readily available at each Hall  Computer Operator is IDLE after issuing PMCs  SOLUTION:  ETD projection is not required at the time of issuing PMC  It can be projected later (after 1 to 2 hours) through LCD screens/SMS Support  Operator is not required for each Hall (now around 30)  Have 5 to 6 fixed operators  Hence, PMC can be issued as and when devotees are coming for FD 23

24 Token for EACH devotee is DOABLE  ~20 counters needed for Finger Print Registration (for total incoming devotes) Comparing the effort on other services  Number of employees on Guest Houses/Rooms/Cottages  Number of busses being operated  Number of Purohits on different Sevas/Poojas  Amount of effort spent on Anna Danam  Number of security personnel  Issuing token with ETR (Expected Time of Reporting) for every incoming devotee, is feasible No. of Seconds per registration20 Registrations per minute3 Total FPRs 20 Hourly Total3,600 Daily Total (18 Hours)86,400 24

25 Configuration of Data - SIMPLE  Virtual Hall duration/Batch Size (Say 10 minutes/500 devotees)  Allotment of Darshan Categories for each Virtual Hall  Few halls/slots are standardized for internet booking.  Few halls can be assigned dynamically based on volume.  Actual time of Darshan for each VH, once VH/Batch gets in to Main Entrance 25

26 Other recommendations  BAR CODE as input for faster identification:  Finger print comparison with certain number of FPs takes time.  AVOID Queues at different counters  At counters like Room booking, deposit returning, etc, deploy TOKEN ISSUING boxes and Electronic Display, so that devotee can pick “waiting serial number” by swiping in BAR CODE.  No need to STAND in the queue till his/her turn comes.  This is standard process at BANKS. 26

27 Technical Solutions… Explore  Integration with Aadhaar Database – QR Code  To speed up the issuing of tokens  Self Operated counters for well educated groups – Ex. Computer work stations at Railway stations…  Place the finger  Press the button  Pick the token for VH and ETR 27

28 Tirumala Darshan Status Virtual Hall Allowed NOW For Darshan Hall - 28

29 Tirumala Darshan Status ETR for Next Halls Hall Number Reporting Time Hall - 29 7:40 am

30 Tirumala Darshan Status ETR for Next Halls Hall Number Reporting Time Hall - 30 7:50 am

31 Profile of Narasimha Raju Kesipeddi  18 years experience in Software Engineering  B.Tech (ECE) from Regional Engineering College, Warangal  Wide Spectrum of Technical Experience:  Networking, Embedded, Storage, OS Internals, Enterprise and Mobile  Worked with organizations:  Wipro, CA Technologies (Hyderabad), Hughes Software Systems (Gurgaon), BPL (Bangalore)  Earlier Selections: (Not joined/served)  Indian Engineering Services (IES)  ISRO (Indian Space Research Organization)  DRDO (Defense Research and Development Organization)  Social Responsibility  Non-Alcoholism Initiative:  Initiatives to improve Moral/Ethical values in student community  Moral Stories competitions for high school students  Ethical Voting Campaign  Contribution for Education and infrastructure development for rural areas 31

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