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Roadshow for Continuing Advocacy to Address the Problem of Undelivered Balikbayan Boxes through the Utilization by the Overseas Filipinos of Government-

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Presentation on theme: "Roadshow for Continuing Advocacy to Address the Problem of Undelivered Balikbayan Boxes through the Utilization by the Overseas Filipinos of Government-"— Presentation transcript:

1 Roadshow for Continuing Advocacy to Address the Problem of Undelivered Balikbayan Boxes through the Utilization by the Overseas Filipinos of Government- accredited Freight Forwarding Companies PHILIPPINE SHIPPERS’ BUREAU

2  Under DTI – Consumer Welfare and Business Regulation Group (CWBRG)  Created under Executive Order 514  Primary mandate: to promote and protect the common interests of Philippine shippers, importers and other commercial users of water transport

3  Accreditation of Seafreight Forwarders ◦ E.O. 514 ◦ PSB A.O. 6 Series of 2005 (Rules on Freight Forwarding)  Mediation/Arbitration of Consumer Complaints ◦ Undelivered Balikbayan Boxes ◦ Pilferage of Cargoes ◦ Lost Cargoes ◦ Damaged Cargoes ◦ Unreasonable Delays in Delivery ◦ Overcharging of Freight Forwarding Rates

4 Implementation of P.D on the Use of Philippine Flag Vessels – Issuance of Waiver – Imposition of Penalties Supply Chain Studies of basic and prime Commodities Assistance to Philippine Shippers

5 Typical transport flow of balikbayan boxes

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8 Complainants should submit a notarized complaint together with documentary evidences such as: official receipts cargo receipts bills of lading shippers’ declaration/packing list waybills.

9 Notarized complaint together with the documentary evidences may be filed to: PSB Office at 2/F DTI Building 361 Sen. Gil Puyat Avenue, Makati City, Metro Manila, 1200 Philippines Send through fax at (632) at For further queries, call PSB at (632) Facebook account: /dti-psb

10 1. Prevention (How to Avoid Being Victimized) Enhanced Information Campaign Advisories/Alerts OWWA, BOC, DFA, Embassies/Consulates, OFW Orgs, DTI Commercial Attaches, DTI Regional/Provincial Offices, Consumer Agencies of Foreign Governments, Freight Forwarders’ Regulatory Agencies of Foreign Government. FAQs/Tips on Sending Balikbayan Boxes

11 2.Reliefs (Assistance to Complainants/Victims) Formal Charges/Sanctions versus erring Freight Forwarders (both local and foreign) Endorsement to Law Enforcement Authorities i.e. Department of Justice (DOJ), NBI, PNP and LGUs Coordination with the Bureau of Customs and other concerned government agencies

12 Q. What possible reliefs could the shipper or his consignee expect if mediation fails? A. The consignee/shipper may opt to bring the case to Arbitration by DTI or the regular courts for judgment/resolution. PSB may also refer the complaint to the Department of Justice (DOJ) for preliminary criminal investigation and prosecution, if the evidence warrants.

13 Q. What sanctions may PSB impose on freight forwarders violating PSB policies on balikbayan boxes? A. PSB may impose monetary fines, suspension or cancellation of accreditation pursuant to A.O. No. 6 series of 2005.

14 Period Covered No. of Complaints Received No. of Complaints Resolved (Boxes Delivered/Picked Up thru PSB intervention) Case Withdrawn Case Referred to Regular Courts Elevated for Arbitration Others* Jan-Dec Jan-Sept *Others- complainants to identify local forwarder, container number, for clarificatory meeting, letter has been sent for comments of respondent/complainants.

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16 Data as of Sept 2013

17 Most balikbayan boxes come from Middle East (Saudi Arabia, UAE, Kuwait and Qatar) USA Hong Kong Singapore Italy UK Korea Taiwan

18 1. Book your boxes only with companies whose Philippine agents/counterparts are PSB-accredited with clean records. 2. Beware of exceptionally very low rates. 3. Declare and specify contents of your box in the Packing List. 4. Secure transport documents such as Bill of Lading, Forwarder’s Cargo Receipt, Booking Confirmation, Invoice 5. Get the name and contact details of the forwarder’s agent in the Philippines. 6. Monitor the movement of your cargo. 7. Inform your consignee to check your cargo.

19 8. Organize all the things you want to send through a balikbayan box. The following items are NOT allowed to be sent through balikbayan box: 1.currencies, checks, money orders and travelers checks 2.jewelries 3.firearms, ammunitions and explosives 4.prohibited drugs and substances 5.pornographic materials, gambling cards and toy guns 6.pirated products i.e. compact discs, tapes, etc. 7.items of commercial quantities

20 DTI WEBSITE LIST OF ACCREDITED NVOCC, IFF and DFF PSB ADVISORY/ALERT FAQs on BALIKBAYAN BOX

21 CompanyCounterpart in the Phils. Sir 2Go Al Batha Center P.O. Box 4626 Riyadh Tel – Laguna Lakers 776 Rizal Blvd., Bgy. Malusak, Sta. Rosa, Laguna, Tel- (049) Makati Express Sharal Furgan St., Alhijra Dist., Makkah, K.S.A. Tel / Kingpoint Express and Logistics Blk 23 Lot 14 Kalayaan Ave., Kingspoint Subd., Bgy. Bagbag, Novaliches, Q. City Tel – /

22 CompanyCounterpart in the Phils. Fil-Asia Cargo Forwarders P.O. Box 40547, Riyadh K.S.A. Tel / FACF Parcel Delivery #8410 Gomburza St., Bgy. Sto. Nino, Paranaque City Tel Al Mohr Trading Services P.O. Box 51597, Riyadh, K.S.A. Te Al Mohr Customs Brokerage, Inc. 609-B Quirino Ave., San Dionisio, Paranaque City Tel

23 CompanyCounterpart in the Phils. CitylineGen Ex Cargo #11 Seacom Comp., Bgy. San Antonio, Paranaque City – Tel FricoTrico Int’l. Forwarding Blk 3 Lot 3 Canaynay Ave., Martinville Subd., Las Pinas City – Tel

24 CompanyCounterpart in the Phils. CitylineGen Ex Cargo #11 Seacom Comp., Bgy. San Antonio, Paranaque City – Tel FricoTrico Int’l. Forwarding Blk 3 Lot 3 Canaynay Ave., Martinville Subd., Las Pinas City – Tel

25 Thank you!

26 CARGO FORWARDING IN THE MIDDLE EAST

27  INDUSTRY BRIEF  THE “BALIKBAYAN” BOX  CONSOLIDATION  DOOR-TO-DOOR DELIVERY  CARGO BY SEA/ AIR PROCESS  CUSTOMER WALK-IN  CARGO PICK-UP  INDUSTRY BEST PRACTICES  TIPS FOR SENDERS AGENDA

28 SEA/ AIR CARGO PROCESS FLOW (WALK-IN) CUSTOMER WALK-IN PREPARATION FOR LOADING SHIPMENT LOADING CUSTOMS CLEARANCE DELIVERY TO CONSIGNEE RECEIVING / PAYMENT WAREHOUSING

29 SEA/ AIR CARGO PROCESS FLOW (PICK-UP) ORDER TAKING/ SCHEDULING PREPARATION FOR LOADING SHIPMENT LOADING CUSTOMS CLEARANCE DELIVERY TO CONSIGNEE CARGO PICK-UP/ PAYMENT WAREHOUSING

30 Customer Service  24-Hour Toll-Free Contact Centre  Real-time Tracking for Sender (SMS, Online App, IVR Call/ Phone)  Same-Day pick-up of Cargo  Cargo Insurance Policy  Competent and Well-trained Workforce Business Application  Coverage Planning and Execution (Roving Truck per Cluster)  Load Sharing to improve speed  SLA Checkpoints per point of bottleneck  Partnership with reliable domestic (PH) customs clearing and freight forwarding companies INDUSTRY BEST PRACTICES

31  Use reliable cargo companies with good track-record. Review accredited and approved companies from DTI (website).  Confirm full rates from the cargo company (no hidden/ surprise charges).  As much as possible, get full warranty for expensive items and declare the accurate value of the items being shipped.  Write-down detailed consignee address, contact numbers and nearest landmark.  Plan ahead. Avoid the holiday rush.  Do not include prohibited items to avoid delay. SENDER TIPS

32 LIST OF PROHIBITED ITEMS (KSA)  FRUITS & GRAINS/ BEANS - Date Palm Saplings of the following types: Khilas, Naboot Saif, Sagae, Safry, Magfazi, Barhi, Sukary, Shalabi, Safary, Ajwa, Hulwa, and Rothana - Livestock Feeds, Poultry Feeds, Barley, Sudanese White Sorghun, Green Fodders, Hay, Yellow Sorghun, Soybean  INFANT MILK  MEDICINES and SUPPLEMENTS of commercial quantities, especially WITHOUT payment receipts  MINERALS and METALS - Sand, white rock (silica), based sand, crusher aggregates, limestone and marble stone - Scrap of Iron - Gas Cylinders - Waste pumps and their petrol, gas, diesel, or electric motors - Traction and leveling machine used for agriculture and disinfection, harvesting, and threshing machines and accessories thereof - Zamzam water - Scrap Batteries

33 THANK YOU!


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