Presentation on theme: "Communication and Collaboration`s Value Proposition"— Presentation transcript:
1 Communication and Collaboration`s Value Proposition Omar RashidIndustry Director – GovernmentMicrosoft Canada Co.
2 Intelligent Community Forum The Top 7 for 2009 The Top 7 (communities) for 2009 was recently announced2 Canadian Cities are short-listed (from 400 applicants):Fredericton, New BrunswickMoncton, New Brunswick
3 City of Fredericton, New Brunswick Created free wireless network dubbed "Fred-eZone" that covers more than 8 square kilometers in the downtown core, running on the city’s fibre ring"We're a community divided by a river, and you can sit in the middle of the river and connect. In Fredericton, people book their swimming lessons online and the mayor does a weekly podcast.” Don Fitzgerald, Executive Director, Team FrederictonSince building the network, four online-based post-secondary schools have cropped up providing lots of jobs for the city's population – 70% of which have a post-secondary degree
4 City of Moncton, New Brunswick Sited for economic turn-around where region was dependant on railroad and industrial hub 20 years agoFocus on ICT has become known for its near-shore IT outsourcing industrySince 1990, jobs have been created, tripling employment in the IT sector over the past 10 years, which is the highest in CanadaCollaborated with other towns"If you think the world ends at your municipal boundary, you're at a terrible disadvantage. If you look at your borders as being more porous, then you're going to get a leg up."Robert Bell, ICF Executive Director
5 Intelligent Community Forum This year's (Canadian) are all grappling with an economy in transition and turning to technology as a way to get a grip on the problem“Traditional drivers of the economy aren't as powerful as they used to be."Robert Bell, ICF Executive Director
6 Why the Top 7 is Important Co-operation and Collaboration"We're seeing it as very positive to both municipalities," he says. "It really enforces New Brunswick's status as a tech centre.“Dan BabineauDirector of Information SystemsCity of Moncton
7 Why implement communication and collaboration technologies? Office Communications Server
8 Objections Instant messaging is intrusive and a waste of time Instant messaging isn’t secureDo I really want people to find me?
9 Thursday, November 2nd, 2006 10:20 p.m. ET I received a voic on my cell phone.
10 Thursday, November 2nd, 2006 10:25 p.m. ET It’s the York Regional Police Service IT Department. Their mail server is not down. They are assisting in a missing person’s investigation. One of the leads as to the whereabouts of the individual comes from an sent from a Microsoft Hotmail account. Who does the detective call at Microsoft to uncover the identity for the Hotmail account?
11 Thursday, November 2nd, 2006 10:26 p.m. ET Who runs Hotmail?There’s someone missingWhoever it is, is in RedmondWho to call or ? Voice mail not an optionThursday, November 2nd, :26 p.m. ETWhat do I do now?
12 Thursday, November 2nd, 2006 10:27 p.m. ET Who do I know at MSN Canada?Let me checkOwen SagnessIs he present?Thursday, November 2nd, :27 p.m. ETHotmail = MSN
13 Owen Sagness is not available What about his staff?Ken Headrick is availableI send Ken an Instant MessageHe doesn‘t know WHO in hotmail can help, but starts to instant message and others who will knowWhile Ken goes to work, I continue searching
14 People Expertise Search RSS Search SubscriptionView Results by Social Distance
15 Hotmail Service Managers Over The Next 2 HoursMicrosoftYRP and MicrosoftKen HeadrickDavid VetterHotmail Service ManagersMSN AlertSubpoena EscalationsCarlos Gil12:28 a.m. ET, York Regional Police Service sends notification that they will pursue another leadIf lead is negative, will pursue in the morningCarlos Gil from Domestic Criminal Security calls York Regional Police Services at 1:25 a.m. ET Friday morning
16 Friday, November 3rd, 2006 early morning Missing Person Found!
17 Microsoft Hotmail Emergency For immediate danger to life and/or safety requiring immediate responseHotmail Law Enforcement Hotline
18 Outcomes Personal: Answer calls with ‘restricted’ phone numbers Power of PresenceConnecting those with experience with those that need itFederation between different agencies/jurisdictions
19 Value PropositionUnified Communication & Collaboration’s value proposition isn’t just for Public SafetyPublic Safety is in the exclusive domain of governmentWhat is the benefit of connecting with the right person at the right time?UC & C is a critical pillar in implementing policy-based directives such as the reduction of green-house gas emissions and improving worker productivity
20 Province of British Columbia Connected Systems – Connected People
21 BackgroundStrategic agreement between Microsoft and Core Government and the Broader Public Sector Entities (BPS). Anchor tenants will include 33,500 seats, all 6 Provincial Health Authorities, major Crown Corporations and several Municipalities. Full participation should exceed 100,000 seats over the next four years.Scott Anderson, Barb Berg, Mike Tremblay
22 Connected Systems – Connected People Information sharing is the means to endThe ends, or outcomes are improving:HealthcareEducationEnvironmental/ResourceSocialPublic Safety/LegalCommerceCommerceSocial
23 Alignment with Critical Provincial Directives Drivers for Advanced Communications and Collaboration Climate response (Carbon)Travel reduction and avoidancePaper and associated impactReal estate managementImproved information sharingSupport better service outcomes for citizens, businessesCross-organizationalWorkplace modernizationImprove productivityRespond to demographic trendsAttract and retain new employees
24 BC Gov Projected Carbon Reduction Potential reduction from just under 800K tonnes to just under 200K tons — A savings of over 600K tonnes in carbon emissions per year1000kEstimate Current OutputMeasured OutcomeSavings800k600k400k200k(Tonnes of carbon emissions annually per 1000 workers)
25 Scope Advanced Communication and Collaboration BC Government Directory ServicesVoice Services / PBXPresence and LocationInstant MessagingUnified Messaging, , Fax, VoiceCoordination Services, Calendar, SearchWeb RepositoriesWeb ConferencingVideo ConferencingAudio ConferencingScopeBC Government
26 Emergency Preparedness City of Kelowna/Fire Department
27 Mission Critical Collaboration Okanagan Mountain Park Fire: August 200330,000 people evacuated+200 homes destroyed0 lives lostCity of Kelowna Fire Dept. is responsible for co-ordinating response through Regional Emergency Operation Centre (EOC)
28 Joint Emergency Planning & Response System Intuitive & Simple User ExperienceEOCs feature high turnover and inconsistent committee membersOffline/Online capable with multiple device supportWeb Client for rapid-deployment and wide reachMobile ClientReal-time collaborationCollaboration supported for Mapping information, Incident Reports, key contactsReal-time alerts, notification & communicationAs events come in, all connected personnel are notified in real-timeSystem supports presence, instant messaging and VOIP* of EOC personnelEase of integrationICS Protocol SupportedESRI & Intergraph GIS Data IntegrationCustom FMS (Forms Management System) integration compatibleTooling for development of custom Incident ReportsHow can 60 government agencies collaborate for the next time?Can we leverage our existing investments in Microsoft and OTHER technologies?
29 Ease of AccessProvide a Common Operating Picture to any agency / user regardless of locationOver the Map CollaborationIcons and symbols are enhanced by dynamic information forms linked directly to resources and events.Document LibrariesStore reference materials for easy access for all participants regardless of location and are fully archived and loggedOverlaysEnables categorization of information displayed on the map for easy viewingPresence & ChatIdentifies members who are online and enables instant communication via open standardsCommon ChatEnables rapid communication to all parties, regardless of locationRecords Monitoringtracks events in real-time, allowing for notification and reference
37 Toronto Police Service Public Safety UnitToronto Police Service
38 Citizen Safety Architecture Intelligence FrameworkFusionXInformation Sharing & CollaborationShare & collaborate with other jurisdictionsCase Management as a result of learning from CETSIntelligence Framework (the commercialization of CETS using MS Dynamics for Case Management)FusionX (ability to fuse map/data, this is where JEPRS, e-Sponder and even Black Coral would play)Information Sharing & CollaborationAbility to fuse Geospatial data with real-time and/or asynchronous information