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Communication and Collaboration`s Value Proposition Omar Rashid Industry Director – Government Microsoft Canada Co.

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Presentation on theme: "Communication and Collaboration`s Value Proposition Omar Rashid Industry Director – Government Microsoft Canada Co."— Presentation transcript:

1 Communication and Collaboration`s Value Proposition Omar Rashid Industry Director – Government Microsoft Canada Co.

2 Intelligent Community Forum The Top 7 for 2009 The Top 7 (communities) for 2009 was recently announced 2 Canadian Cities are short-listed (from 400 applicants): Fredericton, New Brunswick Moncton, New Brunswick

3 City of Fredericton, New Brunswick Created free wireless network dubbed "Fred-eZone" that covers more than 8 square kilometers in the downtown core, running on the city’s fibre ring "We're a community divided by a river, and you can sit in the middle of the river and connect. In Fredericton, people book their swimming lessons online and the mayor does a weekly podcast.” Don Fitzgerald, Executive Director, Team Fredericton Since building the network, four online-based post-secondary schools have cropped up providing lots of jobs for the city's population – 70% of which have a post-secondary degree

4 City of Moncton, New Brunswick Sited for economic turn-around where region was dependant on railroad and industrial hub 20 years ago Focus on ICT has become known for its near-shore IT outsourcing industry Since 1990, jobs have been created, tripling employment in the IT sector over the past 10 years, which is the highest in Canada Collaborated with other towns "If you think the world ends at your municipal boundary, you're at a terrible disadvantage. If you look at your borders as being more porous, then you're going to get a leg up." Robert Bell, ICF Executive Director

5 Intelligent Community Forum This year's (Canadian) are all grappling with an economy in transition and turning to technology as a way to get a grip on the problem “Traditional drivers of the economy aren't as powerful as they used to be." Robert Bell, ICF Executive Director

6 Why the Top 7 is Important Co-operation and Collaboration "We're seeing it as very positive to both municipalities," he says. "It really enforces New Brunswick's status as a tech centre.“ Dan Babineau Director of Information Systems City of Moncton

7 Why implement communication and collaboration technologies? Office Communications Server

8 Objections Instant messaging is intrusive and a waste of time Instant messaging isn’t secure Do I really want people to find me?

9 Thursday, November 2 nd, :20 p.m. ET I received a voic on my cell phone.

10 Thursday, November 2 nd, :25 p.m. ET It’s the York Regional Police Service IT Department. Their mail server is not down. They are assisting in a missing person’s investigation. One of the leads as to the whereabouts of the individual comes from an sent from a Microsoft Hotmail account. Who does the detective call at Microsoft to uncover the identity for the Hotmail account?

11 Thursday, November 2 nd, :26 p.m. ET What do I do now? Who runs Hotmail? Whoever it is, is in Redmond Who to call or e- mail? Voice mail not an option There’s someone missing

12 Thursday, November 2 nd, :27 p.m. ET Hotmail = MSN Who do I know at MSN Canada? Owen Sagness Is he present?Let me check

13 Owen Sagness is not available What about his staff? Ken Headrick is available I send Ken an Instant Message He doesn‘t know WHO in hotmail can help, but starts to instant message and others who will know While Ken goes to work, I continue searching

14 RSS Search Subscription View Results by Social Distance People Expertise Search

15 Over The Next 2 Hours Microsoft YRP and Microsoft Ken HeadrickDavid Vetter Hotmail Service Managers MSN Alert Subpoena Escalations Carlos Gil 12:28 a.m. ET, York Regional Police Service sends notification that they will pursue another lead If lead is negative, will pursue in the morning Carlos Gil from Domestic Criminal Security calls York Regional Police Services at 1:25 a.m. ET Friday morning

16 Friday, November 3 rd, 2006 early morning Missing Person Found!

17 Microsoft Hotmail Emergency For immediate danger to life and/or safety requiring immediate response Hotmail Law Enforcement Hotline

18 Outcomes Personal: Answer calls with ‘restricted’ phone numbers Power of Presence Connecting those with experience with those that need it Federation between different agencies/jurisdictions

19 Unified Communication & Collaboration’s value proposition isn’t just for Public Safety Public Safety is in the exclusive domain of government What is the benefit of connecting with the right person at the right time? UC & C is a critical pillar in implementing policy-based directives such as the reduction of green-house gas emissions and improving worker productivity

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21 Strategic agreement between Microsoft and Core Government and the Broader Public Sector Entities (BPS). Anchor tenants will include 33,500 seats, all 6 Provincial Health Authorities, major Crown Corporations and several Municipalities. Full participation should exceed 100,000 seats over the next four years.

22 Information sharing is the means to end The ends, or outcomes are improving: 1.Healthcare 2.Education 3.Environmental/Resource 4.Social 5.Public Safety/Legal 6.Commerce Commerce Social

23 Climate response (Carbon) Travel reduction and avoidance Paper and associated impact Real estate management Improved information sharing Support better service outcomes for citizens, businesses Cross-organizational Workplace modernization Improve productivity Respond to demographic trends Attract and retain new employees

24 Potential reduction from just under 800K tonnes to just under 200K tons — A savings of over 600K tonnes in carbon emissions per year 1000k 800k 600k 400k 200k Estimate Current Output Measured Outcome Savings (Tonnes of carbon emissions annually per 1000 workers)

25 Advanced Communication and Collaboration Directory Services Voice Services / PBX Presence and Location Instant Messaging Unified Messaging, , Fax, Voice Coordination Services, Calendar, Search Web Repositories Web Conferencing Video Conferencing Audio Conferencing 25 Scope BC Government

26 City of Kelowna/Fire Department

27 Okanagan Mountain Park Fire: August ,000 people evacuated +200 homes destroyed 0 lives lost City of Kelowna Fire Dept. is responsible for co- ordinating response through Regional Emergency Operation Centre (EOC)

28   Intuitive & Simple User Experience   EOCs feature high turnover and inconsistent committee members   Offline/Online capable with multiple device support   Web Client for rapid-deployment and wide reach   Mobile Client   Real-time collaboration   Collaboration supported for Mapping information, Incident Reports, key contacts   Real-time alerts, notification & communication   As events come in, all connected personnel are notified in real- time   System supports presence, instant messaging and VOIP* of EOC personnel   Ease of integration   ICS Protocol Supported   ESRI & Intergraph GIS Data Integration   Custom FMS (Forms Management System) integration compatible   Tooling for development of custom Incident Reports How can 60 government agencies collaborate for the next time? Can we leverage our existing investments in Microsoft and OTHER technologies?

29 Click to edit Master title style Document Libraries Store reference materials for easy access for all participants regardless of location and are fully archived and logged Document Libraries Store reference materials for easy access for all participants regardless of location and are fully archived and logged Over the Map Collaboration Icons and symbols are enhanced by dynamic information forms linked directly to resources and events. Over the Map Collaboration Icons and symbols are enhanced by dynamic information forms linked directly to resources and events. Overlays Enables categorization of information displayed on the map for easy viewing Overlays Enables categorization of information displayed on the map for easy viewing Records Monitoring tracks events in real-time, allowing for notification and reference Records Monitoring tracks events in real-time, allowing for notification and reference Presence & Chat Identifies members who are online and enables instant communication via open standards Presence & Chat Identifies members who are online and enables instant communication via open standards Common Chat Enables rapid communication to all parties, regardless of location Common Chat Enables rapid communication to all parties, regardless of location Ease of Access Provide a Common Operating Picture to any agency / user regardless of location Ease of Access Provide a Common Operating Picture to any agency / user regardless of location

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37 Toronto Police Service

38 Intelligence Framework FusionX Information Sharing & Collaboration Case Management as a result of learning from CETS Ability to fuse Geospatial data with real-time and/or asynchronous information Share & collaborate with other jurisdictions


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