Presentation is loading. Please wait.

Presentation is loading. Please wait.

1 NEC Philips Unified Solutions, www.nec-philips.com.

Similar presentations


Presentation on theme: "1 NEC Philips Unified Solutions, www.nec-philips.com."— Presentation transcript:

1 1 NEC Philips Unified Solutions,

2 Microsoft Business Event Martijn van der Jagt 27 Maart 2008

3 3 NEC Philips Unified Solutions, Agenda Introduction NEC Philips Introduction Case About the Solution Benefits Some Considerations

4 4 NEC Philips Unified Solutions, Introduction NEC Philips From Philips –manufacturing, sales, supply, support –1987 – 1995 in liberated markets –One main communication platform –Focus on looping customer needs into development Towards NEC –European telecom operation of NEC, focus on solutions & distribution –Continuation of ‘Philips platform’ and applications –Adding all NEC platforms and applications –Integrating into popular business environments (1. Microsoft)

5 5 NEC Philips Unified Solutions, Ambition Nr.1 position in world of business communications –From 3-4% european market share –To 10% european market share –Direct sales and sales via partners Context From (typical) 66% to 33% margin –Fear for ‘Oops scenario’ –Measure: attract new sales partners Oops

6 6 NEC Philips Unified Solutions, Organisation & Focus Disconnect: Development –Creating off-the-shelf products & applications –Focus: Best products Supply –Ordering & supplying goods & licenses –Focus: Operational Excellence in partner support Solutions –Creating customer solutions –Focus: Most geared solution for the customers need –Real time communication DevelopmentSolutions Supply + Process support

7 7 NEC Philips Unified Solutions, Operational Excellence From customer intimacy and best product for the need Towards best supplier for sales partners Efficient organization internally Integration with suppliers Efficient processes with sales partners Supply + Process support

8 8 NEC Philips Unified Solutions, Operational Excellence From –Departmental responsibilities –Overhead, time consuming, error prone. Towards Process focus Better interaction of functional area’s –Partner boarding –Partner support Product boarding Co-marketing Pre-sales Ordering support Technical support –Ordering & Supply

9 9 NEC Philips Unified Solutions, Operational Excellence Business Process Management focus Process ambitions –Increasing customer satisfaction –Reducing overall costs –Increasing manageability Process descriptions –Sales –Marketing –Supply –Support Process support tooling Interface of processes to Other processes Task descriptions (-> Job descriptions) ICT requirements

10 10 NEC Philips Unified Solutions, I NTRODUCING THE C ASE

11 11 NEC Philips Unified Solutions, Goals Improve PartnerNet (Operational Excellence) –Workflow for content management –Add collaboration on Lead Management, Account Management Reduce in-house development, replace by commodities –Stop ASP development –Customize using.Net 2.0 Look at collaboration needs Get in-house experience with LCS/OCS –Integration with MS-Office 2007 –Integration with SharePoint 2007

12 12 NEC Philips Unified Solutions, Existing situation Home-build platform for intranet/extranet/internet –250 topics –1500 users –5000 documents Since 1998 steady flow of ‘function points’ Support for –Product management –Marketing –Sales –Product support –Customer support Well appreciated intranet

13 13 NEC Philips Unified Solutions, Intranet

14 14 NEC Philips Unified Solutions, Intranet (menu)

15 15 NEC Philips Unified Solutions, Existing situation Home-build platform for intranet/extranet/internet –250 topics –1500 users –5000 documents Since 1998 steady flow of ‘function points’ Support for –Product management –Marketing –Sales –Product support –Customer support Well appreciated intranet Channel management in same home-build platform

16 16 NEC Philips Unified Solutions, Channel management

17 17 NEC Philips Unified Solutions, Existing situation Home-build platform for intranet/extranet/internet –250 topics –1500 users –5000 documents Since 1998 steady flow of ‘function points’ Support for –Product management –Marketing –Sales –Product support –Customer support Well appreciated intranet Channel management in same home-build platform Less appreciated Partnernet

18 18 NEC Philips Unified Solutions,

19 19 NEC Philips Unified Solutions, Business case One intranet & extranet site for staff and partners –Workflow –Security –Collaboration Increase process support with new tools One Year 500k (expenses)

20 20 NEC Philips Unified Solutions, ICT Goals in Operational Excellence Higher value of investment in applications Shorter time to market of new applications From 100% ‘Make’ to ‘Buy commodities’ Use market expertise Increase up-time of critical applications Create Roadmap for all process redesigns Create DTAP policies Create experience with outsourced development Create Architecture process with Business

21 21 NEC Philips Unified Solutions, A BOUT THE S OLUTION

22 22 NEC Philips Unified Solutions, Design principles Use SharePoint for content management –Access per platform accreditation –Team site per channel Use MS-CRM for collaboration on lead management –Using CRM authorization system Use MS-CRM for delegated extranet management Use Active Directory for authentication Create Master Catalogue (SQL) for future enhancements Continue home-build platform for smooth migration

23 23 NEC Philips Unified Solutions, Design principles Best of breed scenario –In house systems integration? Applications with partner data increasing –Synchronized? Amount of partner data increasing –Related? Need for decreasing effort and throughput –Manual effort?

24 24 NEC Philips Unified Solutions, Design decisions BPM process to connect application silo’s –Enterprise Data Bus BizTalk to operate BPM process –.Net Visual Studio 2005

25 25 NEC Philips Unified Solutions, Design decisions Web services for –Manipulating branches, groups and users in Active Directory –Manipulating team sites, users, resources in SharePoint –Manipulating partner data in Master Catalogue (SQL) –Manipulating partner data in legacy ShareNet (SQL) –Creating BU + users in CRM

26 26 NEC Philips Unified Solutions, Message flows Create partner Update partner Delete partner Create user Update user Delete user Add (partner) sales accreditation Add (user) professional certification

27 27 NEC Philips Unified Solutions, Partner Boarding Stages: Initial -> Need to manage partner opportunities Visits -> Need to manage partner contacts Contract Negotiation (NDA) -> Need to see BusinessNet Contracted -> Need to support full operations

28 28 NEC Philips Unified Solutions, Design On condition account in CRM will get –Dedicated SharePoint teamsite –ERP Master Data –A.D. security group On condition contact in CRM becomes user in –A.D. –Master Catalogue (SQL) –Legacy system –SharePoint –CRM (BU authorization structure)

29 29 NEC Philips Unified Solutions, Supply chain processes Vendor house systems BusinessNet CRM Order Portal Order Portal Support Portal Support Portal PRM Prophix Master Catalogue – Partners - Contacts & Users Master Catalogue – Partners - Contacts & Users Active Directory IFS I.T.E. BizTalk - PRM partner boarding partner boarding product boarding product boarding marketing lead generation marketing lead generation (pre)sales supply chain supply chain service & support service & support xml

30 30 NEC Philips Unified Solutions, Create Partner message flow

31 31 NEC Philips Unified Solutions,

32 32 NEC Philips Unified Solutions,

33 33 NEC Philips Unified Solutions, B ENEFITS

34 34 NEC Philips Unified Solutions, Benefits Reducing workload –Combining Customer Relations data with Extranet management –No separate efforts for user management in other systems Increasing throughput –Throughput ‘boarding’ reduced from 4 weeks to 2 minutes Increased quality of data –Applications use same basic data –Basic data is real-time up-to-date –Immediate syndication to Data Warehouse Increased productivity –Customer data in Master Catalogue available for add-on applications

35 35 NEC Philips Unified Solutions, BPM Conclusions BPM Architecture is business management (rather than ICT) BPM Design is interface to ICT Technology available for advanced solutions (ESB, Services Orientated Applications) Keep design away from ‘technology optimizations’ –Implement, test, train the real business process

36 36 NEC Philips Unified Solutions, Project experience Attention to –Governance –Exception handling –Disaster recovery –Secure access for sales partners Boundary conditions –Migrate running operation DTAP –essential for integration testing & acceptance User acceptance –Translate business process again Integration testing –Many involved –Configuration management

37 37 NEC Philips Unified Solutions,

38 38 NEC Philips Unified Solutions, Roadmap (preliminary) BusinessNet (Internal launch) March-2008 (!) –introducing MOSS BusinessNet (External launch)April 2008 (!) –Introducing CRM (+BizTalk) Order portalMay 2008 (!) –Link to Prophix –Link to IFS –Link to Sphere Support portalJune 2008 –Link to or replacing I.T.E. –Link to Training Wizard –FTP functionality –Knowledge bases Helpdesk automationSeptember 2008 –Link to Team 2 BI systemOctober 2008

39 39 NEC Philips Unified Solutions, Order portal (manual operation) order- portal (BPM) order portal screens on BusinessNet prophix IFS order checks order commit time url order changes status changes sphere delivery invoice all-in track & trace reporting mail order portal screens on BusinessNet systems context lines context


Download ppt "1 NEC Philips Unified Solutions, www.nec-philips.com."

Similar presentations


Ads by Google