Presentation on theme: "Welcome to the Partner Briefing Series: Preparing for FY07 Brooke Banbury, Engagement Manager, US Partner Services"— Presentation transcript:
Welcome to the Partner Briefing Series: Preparing for FY07 Brooke Banbury, Engagement Manager, US Partner Services PURPOSE: The Partner Briefing Series will provide information on strategy and tactics to help you prepare to work with Microsoft in our FY07 that starts in July. Our goal is to provide relevant information and facilitate open communications that contribute to our joint success. Three Webcasts: April 26th 10:00 – 11:00 AM PST: FY07 Services Strategy with Partners Speakers: Bryan Rutberg, Director, Services Partners, Microsoft Services, and Brooke Banbury, Engagement Manager, US Partner Services May 16th 10:00 – 11:15 AM PST: FY07 Infrastructure Optimization Strategy with Partners Speakers: Jeff Wettlaufer, Technical Lead, for Worldwide Infrastructure Optimization. Lisa J Downey, Global Partner Development Manager June 16th 10:00 – 11:00 AM PST: The Business Value Challenge: Winning with Partners in FY07 Speaker: Bob McDowell, Vice President, Information Worker Segment and Business Group.
Lisa J Downey Global Partner Development: Infrastructure Optimization Microsoft Corporation Jeff Wettlaufer Technical Lead, Infrastructure Optimisation Microsoft Corporation
Transforming Infrastructure, Making IT Matter 70% of IT budgets are spent maintaining what we have Speed will become a major business differentiator in a connected world IT infrastructure must change to meet business demands – becoming more "real-time" We need to harness the power of technology to improve IT infrastructure agility, cost, and quality of service
Infrastructure: From Projects to Strategies, From Back-Burner to Front-And-Center Key Points: Infrastructure is both an inhibitor, and an important enabler for business improvement Users are shifting their focus from projects and simple cost-cutting to strategic plans Infrastructure evolution is a win-win proposition for vendors and customers The vendor that helps the customer execute their strategy will win business The vendor that helps the customer build their strategy will be in the driver’s seat Top CIO actions for 2005 *: 1. Delivering projects that enable business growth 2. Linking business and IT strategies and plans 3. Demonstrating the business value of IS/IT Top IT initiatives for 2005 *: 1. Reducing IT risk (continuity, security, etc.) 2. Developing an efficient and flexible infrastructure 3. Improving the business skills of the IS organization * Note: Survey of 1300 CIOs published January, 2005
Enterprise IT Challenges Growth Customer service Regulatory compliance Device management Varying skill sets Mobility PC maintenance Server sprawl Legacy platforms Deployment and maintenance Identity management Software updates Malicious attacks, viruses, spam, etc. Evolving threats Patch management, VPN, etc. Secure access (employees, partners and customers)
Convert IT challenges into customer services IT Challenges Best of Breed Infrastructure Utilization and Optimization Models Infrastructure Optimization ArchitecturalStandard OperatingProcedures ServiceImplementationGuides Diagnosis and Development of a Custom Built Roadmap Q1 Q1 Q1 Q1 Q2 PEOPLE PROCESS TECHNOLOGY Service Planning and Delivery Service Planning and Delivery
How Do You Get There? Infrastructure Optimization Model Cost Center Uncoordinated, manual Infrastructure Knowledge not captured More Efficient Cost Center Managed IT Infrastructure with limited automation and knowledge capture automation and knowledge capture Managed and consolidated IT Infrastructure Infrastructure with extensive Automation, knowledge captured and re- used Fully automated management, dynamic resource Usage, business linked SLA’s. Knowledge capture automated and use automated Business Enabler Strategic Asset
Key Drivers of Infrastructure Optimization People, Process and Technology Desktop, Server and Device Management Security and Networking Identity and Access Management Data Protection and Recovery IT Process and Policy
How To Take The Journey IT staff taxed by operational challenges Users come up with their own IT solutions IT staff trained in best practices such as MOF, ITIL, etc. Users expect basic services from IT IT staff manages an efficient, controlled environment Users have tools they need, high availability, & access to information IT is a strategic asset Users look to IT as a valued partner to enable new business initiatives IT processes undefined High complexity due to localized processes, & minimal central control Central Admin & config of security Standard desktop images defined, not adopted company-wide SLA’s are linked to business objectives Clearly defined and enforced images, security, best practices (MOF, ITIL) Self assessing & continuous improvement Information easily & securely accessed from anywhere on Internet Patch status of desktops is unknown No unified directory for access management Multiple directories for authentication Limited automated s/w distribution Automate identity and access management Automated system management Self provisioning and quarantine capable systems ensure compliance & high availability
Technology Gartner Security Conference presentation "Operation Zero Downtime", D. Scott, May % of unplanned downtime is due to People and Process Operational Insights Changes not managed Capacity requirements Root cause difficult to find Forget Something Lack of Procedures Backup Errors / Security Hardware, OS, Facilities..
Best Practices Drive Down IT Cost Best Practice Research Supports IT Maturity Basic = 0-2 Best Practices Adopted Standardized = 3-4 Best Practices Adopted Rationalized = 5-6 Best Practices Adopted Best Practice Annual Benefit per PC IT Tasks Improved Enabling MS Technology 1: OS Standardization $52 Image Management Image Management Desktop Administration Desktop Administration Service Desk/Deskside Support Service Desk/Deskside Support Vista WIM Image Management Vista WIM Image Management Vista Virtualization Vista Virtualization 2: Centrally Managed PC Firewall $39 Security & Patching Security & Patching Desktop Administration Desktop Administration Service Desk/Deskside Support Service Desk/Deskside Support Vista Firewall Vista Firewall Active Directory Active Directory Group Policies Group Policies 3: Automated Password Reset $29 Service Desk/Deskside Support Service Desk/Deskside Support 3 rd Party 3 rd Party 4: Users Cannot Install Software $50 Application Management Application Management Desktop Administration Desktop Administration Service Desk Service Desk Vista User Account Protection Vista User Account Protection Active Directory/Group Policies Active Directory/Group Policies Automated SW Deployment (SMS) Automated SW Deployment (SMS) 5: Users Cannot Change Settings $30 Application Management Application Management Desktop Administration Desktop Administration Service Desk/Deskside Support Service Desk/Deskside Support Vista User Account Protection Vista User Account Protection Active Directory Active Directory Group Policies Group Policies 6: Automated Software Distribution $26 Application Management Application Management Desktop Administration Desktop Administration Security & Patching Security & Patching Active Directory/Group Policies Active Directory/Group Policies Vista Windows Installer Service Vista Windows Installer Service Systems Management Server (SMS) Systems Management Server (SMS)
Windows 2000 Symantec Ghost Symantec Ghost VMWare VMWare Replace Legacy Applications Replace Legacy Applications Symantec Firewall Symantec Firewall Symantec Management Symantec Management 3 rd Party 3 rd Party Full Armor/Desktop Standard Active Directory/Group Policies SMS Full Armor/Desktop Standard Active Directory Group Policies Active Directory/Group Policies Windows Installer (MSI) SMS Enabling Technology for Best Practices: Vista Best Practice Benefit per PC 1: OS Standardization $52 2: Centrally Managed PC Firewall $39 3: Auto Password Reset $29 4: Users Cannot Install Software $50 5: Users Cannot Change Settings $30 6: Automated Software Distribution $26 3 rd Party SW Cost (~ $50/PC) Complexity Cost (~ $75/PC) App Replacement Cost (high) Windows XP SP2 Symantec Ghost Symantec Ghost VMWare VMWare Replace Legacy Applications Replace Legacy Applications PC Firewall PC Firewall Active Directory Active Directory Group Policies Group Policies 3 rd Party Full Armor/Desktop Standard Full Armor/Desktop Standard Active Directory/Group Policies Active Directory/Group Policies SMS SMS Full Armor/Desktop Standard Full Armor/Desktop Standard Active Directory Active Directory Group Policies Group Policies Active Directory/Group Policies Active Directory/Group Policies Windows Installer Service (MSI) Windows Installer Service (MSI) SMS SMS 3 rd Party SW Cost (~ $40/PC) Complexity Cost (~ $50/PC) App Replacement Cost (high) Windows Vista Vista WIM Image Management Vista Virtualization Replace Fewer Legacy Applications Vista Firewall Active Directory Group Policies 3 rd Party Vista User Account Protection Active Directory/Group Policies SMS Vista User Account Protection Active Directory Group Policies Active Directory/Group Policies Windows Installer Service (MSI/BITS) SMS 3 rd Party SW Cost (~ $0/PC) Complexity Cost (~ $20/PC) App Replacement Cost (low) Best Practices can be delivered with any OS…but may require 3 rd party SW and cost more $ Best Practices are easier and less costly to implement using Vista $226 / PC Direct Cost Benefits driven by LUA, Desktop Lockdown and other Best Practices
Scale Capacity Expertise MSPP Competencies: Information Worker SolutionsInformation Worker Solutions Networking & Advanced InfrastructureNetworking & Advanced Infrastructure SecuritySecurity Work with your Microsoft rep and Partner Account Managers! Why Partners?
Step 1: Discovery Infrastructure Optimization Model BasicStandardizedRationalizedDynamic Infrastructure Optimization Field Execution Process Step 2: Opportunity Identification Infrastructure Revenue potential Infrastructure Revenue potential Priorities Priorities Resource Allocation Resource Allocation Account StrategyAccount Strategy Step 3: Customer Briefing Consistent, relevant messaging based on account maturity Consistent, relevant messaging based on account maturity Clear partner message & opportunity Clear partner message & opportunity Illustrating MS Value Illustrating MS Value Customer satisfaction Customer satisfaction Step 4: Project Definition & Execution Services Services Partners Partners Relevance Relevance Deeper Relationships Deeper Relationships Customer Satisfaction
Desktop Deployment Planning Services Software Assurance benefit, delivered by Microsoft Certified Partners who have certified their deployment solutions proficiency Benefit available at 5 levels: 15, 10, 5, 3, and 1 day engagement No cost to the customer - Microsoft pays partner to deliver services Program Available March 13, 2006 Partner Training: Exam : Deploying Business Desktops with Microsoft Windows Server 2003 and Microsoft Office 2003 Exam : Deploying Business Desktops with Microsoft Windows Server 2003 and Microsoft Office 2003 Consultants who have not attended a DSP Airlift or BDD training, attend a future DSP or DDPS Airlift Consultants who have not attended a DSP Airlift or BDD training, attend a future DSP or DDPS AirliftGoals 500 partners trained on delivering the DDPS prior to March 13 th partners trained on delivering the DDPS prior to March 13 th 2006 Goal in APAC to train at least 51 individual partner consultants Goal in APAC to train at least 51 individual partner consultants Participate: DDPS program is now live: https://iwsolve.partners.extranet.microsoft.com/psb/ https://iwsolve.partners.extranet.microsoft.com/psb/ Customers locate DDPS partners at: https://iwsolve.partners.extranet.microsoft.com/ https://iwsolve.partners.extranet.microsoft.com/
Partner Call to Action Understand Infrastructure Optimization and FY07 IO Models Download the Enterprise Partner Resource Guide: Download the Enterprise Partner Resource Guide: https://partner.microsoft.com/global/partnermarketingcenter https://partner.microsoft.com/global/partnermarketingcenterhttps://partner.microsoft.com/global/partnermarketingcenter and the “Why Microsoft” value presentations: and the “Why Microsoft” value presentations: https://partner.microsoft.com/global/ https://partner.microsoft.com/global/ https://partner.microsoft.com/global/ Document your solution offerings via MSPP and align to the IO Partner mapping (via your PTU/PAM) Engage with Microsoft to create Partner Solution Plans Determine your customers IT maturity -> Profile Develop account level execution plans Reference site for more information: More account plans, More coverage, More Optimization!
Campaign Opportunities Secure and Well Managed Infrastructure Windows Server 2003 R2 Re-launch Active Directory Migrate Windows 9x/NT to Windows XP Vista TAP Rapid Deployment Campaign Office 2003 Migration Campaign Office 12 Readiness Security Mobilization
Identify where your customers infrastructure is in terms of Optimization Identify highest impact options Identify biggest challenges Build a plan that maps to the business and IT priorities Work with your Microsoft Sales Rep to help you Host the customer briefing and engage “Microsoft can help plan, build and execute the journey to Infrastructure Optimization” The Infrastructure Optimization Journey