Presentation on theme: "Welcome to the Partner Briefing Series: Preparing for FY07"— Presentation transcript:
1 Welcome to the Partner Briefing Series: Preparing for FY07 Brooke Banbury, Engagement Manager, US Partner ServicesPURPOSE: The Partner Briefing Series will provide information on strategy and tactics to help you prepare to work with Microsoft in our FY07 that starts in July. Our goal is to provide relevant information and facilitate open communications that contribute to our joint success.Three Webcasts:April 26th 10:00 – 11:00 AM PST: FY07 Services Strategy with Partners Speakers: Bryan Rutberg, Director, Services Partners, Microsoft Services, and Brooke Banbury, Engagement Manager, US Partner ServicesMay 16th 10:00 – 11:15 AM PST: FY07 Infrastructure Optimization Strategy with PartnersSpeakers:Jeff Wettlaufer, Technical Lead, for Worldwide Infrastructure Optimization.Lisa J Downey, Global Partner Development ManagerJune 16th 10:00 – 11:00 AM PST: The Business Value Challenge: Winning with Partners in FY07Speaker: Bob McDowell, Vice President, Information Worker Segment and Business Group.
2 Lisa J Downey Jeff Wettlaufer Global Partner Development: Infrastructure OptimizationMicrosoft CorporationJeff WettlauferTechnical Lead, Infrastructure Optimisation
3 Transforming Infrastructure, Making IT Matter IT infrastructure must change to meet business demands – becoming more "real-time"Speed will become a major business differentiator in a connected worldWe need to harness the power of technology to improve IT infrastructure agility, cost, and quality of service70% of IT budgets are spent maintaining what we have
4 Infrastructure: From Projects to Strategies, From Back-Burner to Front-And-Center Top IT initiatives for 2005 *:1. Reducing IT risk (continuity, security, etc.)2. Developing an efficient and flexible infrastructure3. Improving the business skills of the IS organizationKey Points:Infrastructure is both an inhibitor, and an important enabler for business improvementUsers are shifting their focus from projects and simple cost-cutting to strategic plansInfrastructure evolution is a win-win proposition for vendors and customersThe vendor that helps the customer execute their strategy will win businessThe vendor that helps the customer build their strategy will be in the driver’s seatTop CIO actions for 2005 *:1. Delivering projects that enable business growth2. Linking business and IT strategies and plans3. Demonstrating the business value of IS/IT* Note: Survey of 1300 CIOs published January, 2005
5 Enterprise IT Challenges GrowthCustomer serviceRegulatory complianceDevice managementVarying skill setsMobilityPC maintenanceServer sprawlLegacy platformsDeployment and maintenanceIdentity managementSoftware updatesMalicious attacks, viruses, spam, etc.Evolving threatsPatch management, VPN, etc.Secure access (employees, partners and customers)Simplify Infrastructure & ManagementYour infrastructure has grown by necessity. As you tried to do more, you had to add more—and manage more.Cost/quality. Costly to upgrade with latest O/S, client s/w, and applicationsLeveraging IT so as to become more efficient and a strategic asset for the businessRegulatory compliance (HIPAA, SOX)Consolidation, and or virtualization of servers and applicationsReduce Costs & ComplexityServer sprawl leads to increased operations and support costsLabor intensive legacy platforms lead to increased administration and support costsDeployment and maintenance of IT systems is costly and consumes too much time and effortChallenging to manage system security and user identity information across enterprise systemsThe need to build redundancy and disaster recovery into IT ServicesReducing cost to manage users desktops for software updates is complexDifficulties in managing users with a minimum basic infrastructureImprove SecurityFacing increased number of malicious attacks and vectors of attack are dynamic and constantly evolvingKeep software up-to-date to address the latest security threatsNeed to provide secure access to appropriate information for employees, business partners and customersCollaboration and servers continue to be the primary means where viruses are introduced into their IT environmentReduce the amount of spam that gets through to end-users.Additionally we have challenges that span the IT lifecycleDeveloper challenges:Application backlog – developer productivity; building connected systems – connected to people, processes, partners, and existing systems; scaling up to work in teams; keeping skills current / keeping up with Java, .NET, etc.; tools for next generation of applications – consistent coding and debugging from front-end through middle tier to back-end; tools for building applications that are “designed for operations”IT Pro challenges:Not enough time in the day – constant firefighting, can’t move forward as no time for new projects; security; SPAM; management and deployment; platform advances require constant re-training; need significantly higher levels of automation but don’t have time to “build” the automationChallenges in meeting Information Worker needs:IW now asking for everything “out of the box” – anywhere access to information and , instant collaboration within team, across org, and with partners, more and more portals, virtual meetings, and other collaboration tools; how do deliver this infrastructure in a “self-service” way? More information work WITH less IT burden
6 Convert IT challenges into customer services Best of Breed InfrastructureUtilization and Optimization ModelsInfrastructure OptimizationPEOPLEPROCESSTECHNOLOGYDiagnosis and Development of aCustom Built RoadmapService Planning and DeliveryArchitecturalStandardQ1OperatingProceduresQ1Q2Q1ServiceImplementationGuides
7 How Do You Get There? Infrastructure Optimization Model Managed andconsolidated ITInfrastructurewith extensiveAutomation, knowledge captured and re-usedFully automatedmanagement,dynamic resourceUsage , businesslinked SLA’s. Knowledge capture automated and use automatedManaged ITInfrastructurewith limitedautomation and knowledge captureUncoordinated, manualInfrastructureKnowledge not capturedMore Efficient Cost CenterBusiness EnablerStrategic AssetCost Center
8 Key Drivers of Infrastructure Optimization People, Process and Technology Identity and Access ManagementDesktop, Server and Device ManagementSecurity and NetworkingData Protection and RecoveryIT Process and Policy
9 How To Take The Journey Patch status of desktops is unknown No unified directory for access managementMultiple directories for authenticationLimited automated s/w distributionAutomate identity and access managementAutomated system managementSelf provisioning and quarantine capable systems ensure compliance & high availabilityIT staff taxed by operational challengesUsers come up with their own IT solutionsIT staff trained in best practices such as MOF, ITIL, etc.Users expect basic services from ITIT staff manages an efficient, controlled environmentUsers have tools they need, high availability, & access to informationIT is a strategic assetUsers look to IT as a valued partner to enable new business initiativesIT processes undefinedHigh complexity due to localized processes, & minimal central controlCentral Admin & config of securityStandard desktop images defined, not adopted company-wideSLA’s are linked to business objectivesClearly defined and enforced images, security, best practices (MOF, ITIL)Self assessing & continuous improvementInformation easily & securely accessed from anywhere on Internet
10 Operational Insights Technology 80% of unplanned downtime is due to People and ProcessTechnologyChanges not managedCapacity requirementsRoot cause difficult to findForget SomethingLack of ProceduresBackup Errors / SecurityHardware, OS, Facilities..Gartner Security Conference presentation "Operation Zero Downtime", D. Scott, May 2002
11 Best Practices Drive Down IT Cost Best Practice Research Supports IT MaturityBasic = 0-2 Best Practices AdoptedStandardized = 3-4 Best Practices AdoptedRationalized = 5-6 Best Practices AdoptedBest PracticeAnnual Benefit per PCIT Tasks ImprovedEnabling MS Technology1: OS Standardization$52Image ManagementDesktop AdministrationService Desk/Deskside SupportVista WIM Image ManagementVista Virtualization2: Centrally Managed PC Firewall$39Security & PatchingVista FirewallActive DirectoryGroup Policies3: Automated Password Reset$293rd Party4: Users Cannot Install Software$50Application ManagementService DeskVista User Account ProtectionActive Directory/Group PoliciesAutomated SW Deployment (SMS)5: Users Cannot Change Settings$306: Automated Software Distribution$26Vista Windows Installer ServiceSystems Management Server (SMS)Note – this dataset focuses on the 14 private-industry firms
12 Enabling Technology for Best Practices: Vista Benefit per PC1: OS Standardization$522: Centrally Managed PC Firewall$393: Auto Password Reset$294: Users Cannot Install Software$505: Users Cannot Change Settings$306: Automated Software Distribution$26Windows 2000Symantec GhostVMWareReplace Legacy ApplicationsSymantec FirewallSymantec Management3rd PartyFull Armor/Desktop StandardActive Directory/Group PoliciesSMSActive DirectoryGroup PoliciesWindows Installer (MSI)Windows XP SP2Symantec GhostVMWareReplace Legacy ApplicationsPC FirewallActive DirectoryGroup Policies3rd PartyFull Armor/Desktop StandardActive Directory/Group PoliciesSMSWindows Installer Service (MSI)Windows VistaVista WIM Image ManagementVista VirtualizationReplace Fewer Legacy ApplicationsVista FirewallActive DirectoryGroup Policies3rd PartyVista User Account ProtectionActive Directory/Group PoliciesSMSWindows Installer Service (MSI/BITS)Best Practices can be delivered with any OS…but may require 3rd party SW and cost more $Best Practices are easier and less costly to implement using Vista$226 / PC Direct Cost Benefits driven by LUA, Desktop Lockdown and other Best Practices3rd Party SW Cost (~ $50/PC)Complexity Cost (~ $75/PC)App Replacement Cost (high)3rd Party SW Cost (~ $40/PC)Complexity Cost (~ $50/PC)App Replacement Cost (high)3rd Party SW Cost (~ $0/PC)Complexity Cost (~ $20/PC)App Replacement Cost (low)
13 Why Partners? Scale Capacity Expertise MSPP Competencies: MSPP Competencies:Information Worker SolutionsNetworking & Advanced InfrastructureSecurityExpertiseWork with your Microsoft repand Partner Account Managers!
14 Infrastructure Optimization Field Execution Process Step 1: DiscoveryInfrastructure Optimization ModelBasicStandardizedRationalizedDynamicStep 2: Opportunity IdentificationInfrastructure Revenue potentialPrioritiesResource AllocationAccount StrategyRelevanceDeeper RelationshipsCustomer SatisfactionStep 4: Project Definition & ExecutionServicesPartnersStep 3: Customer BriefingConsistent, relevant messaging based on account maturityClear partner message & opportunityIllustrating MS ValueCustomer satisfaction
15 Desktop Deployment Planning Services Software Assurance benefit, delivered by Microsoft Certified Partners who have certified their deployment solutions proficiencyBenefit available at 5 levels: 15, 10, 5, 3, and 1 day engagementNo cost to the customer - Microsoft pays partner to deliver servicesProgram Available March 13, 2006Partner Training:Exam : Deploying Business Desktops with Microsoft Windows Server 2003 and Microsoft Office 2003Consultants who have not attended a DSP Airlift or BDD training, attend a future DSP or DDPS AirliftGoals500 partners trained on delivering the DDPS prior to March 13th 2006Goal in APAC to train at least 51 individual partner consultantsParticipate: DDPS program is now live:Customers locate DDPS partners at:
16 Partner Call to ActionUnderstand Infrastructure Optimization and FY07 IO ModelsDownload the Enterprise Partner Resource Guide:and the “Why Microsoft” value presentations:Document your solution offerings via MSPP and align to the IO Partner mapping (via your PTU/PAM)Engage with Microsoft to create Partner Solution PlansDetermine your customers IT maturity -> ProfileDevelop account level execution plansReference site for more information:More account plans, More coverage, More Optimization!
17 Campaign Opportunities Secure and Well Managed InfrastructureWindows Server 2003 R2 Re-launchActive DirectoryMigrate Windows 9x/NT to Windows XPVista TAP Rapid Deployment CampaignOffice 2003 Migration CampaignOffice 12 ReadinessSecurity Mobilization
18 The Infrastructure Optimization Journey Identify where your customers infrastructure is in terms of OptimizationIdentify highest impact optionsIdentify biggest challengesBuild a plan that maps to the business and IT prioritiesWork with your Microsoft Sales Rep to help youHost the customer briefing and engage“Microsoft can help plan, build and execute the journey to Infrastructure Optimization”