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Welcome to the Partner Briefing Series: Preparing for FY07

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Presentation on theme: "Welcome to the Partner Briefing Series: Preparing for FY07"— Presentation transcript:

1 Welcome to the Partner Briefing Series: Preparing for FY07
Brooke Banbury, Engagement Manager, US Partner Services PURPOSE: The Partner Briefing Series will provide information on strategy and tactics to help you prepare to work with Microsoft in our FY07 that starts in July. Our goal is to provide relevant information and facilitate open communications that contribute to our joint success. Three Webcasts: April 26th 10:00 – 11:00 AM PST:  FY07 Services Strategy with Partners   Speakers: Bryan Rutberg, Director, Services Partners, Microsoft Services, and Brooke Banbury, Engagement Manager, US Partner Services May 16th 10:00 – 11:15 AM PST:  FY07 Infrastructure Optimization Strategy with Partners Speakers: Jeff Wettlaufer, Technical Lead, for Worldwide Infrastructure Optimization. Lisa J Downey, Global Partner Development Manager June 16th 10:00 – 11:00 AM PST:  The Business Value Challenge:  Winning with Partners in FY07 Speaker: Bob McDowell, Vice President, Information Worker Segment and Business Group.

2 Lisa J Downey Jeff Wettlaufer
Global Partner Development: Infrastructure Optimization Microsoft Corporation Jeff Wettlaufer Technical Lead, Infrastructure Optimisation

3 Transforming Infrastructure, Making IT Matter
IT infrastructure must change to meet business demands – becoming more "real-time" Speed will become a major business differentiator in a connected world We need to harness the power of technology to improve IT infrastructure agility, cost, and quality of service 70% of IT budgets are spent maintaining what we have

4 Infrastructure: From Projects to Strategies, From Back-Burner to Front-And-Center
Top IT initiatives for 2005 *: 1. Reducing IT risk (continuity, security, etc.) 2. Developing an efficient and flexible infrastructure 3. Improving the business skills of the IS organization Key Points: Infrastructure is both an inhibitor, and an important enabler for business improvement Users are shifting their focus from projects and simple cost-cutting to strategic plans Infrastructure evolution is a win-win proposition for vendors and customers The vendor that helps the customer execute their strategy will win business The vendor that helps the customer build their strategy will be in the driver’s seat Top CIO actions for 2005 *: 1. Delivering projects that enable business growth 2. Linking business and IT strategies and plans 3. Demonstrating the business value of IS/IT * Note: Survey of 1300 CIOs published January, 2005

5 Enterprise IT Challenges
Growth Customer service Regulatory compliance Device management Varying skill sets Mobility PC maintenance Server sprawl Legacy platforms Deployment and maintenance Identity management Software updates Malicious attacks, viruses, spam, etc. Evolving threats Patch management, VPN, etc. Secure access (employees, partners and customers) Simplify Infrastructure & Management Your infrastructure has grown by necessity. As you tried to do more, you had to add more—and manage more. Cost/quality. Costly to upgrade with latest O/S, client s/w, and applications Leveraging IT so as to become more efficient and a strategic asset for the business Regulatory compliance (HIPAA, SOX) Consolidation, and or virtualization of servers and applications Reduce Costs & Complexity Server sprawl leads to increased operations and support costs Labor intensive legacy platforms lead to increased administration and support costs Deployment and maintenance of IT systems is costly and consumes too much time and effort Challenging to manage system security and user identity information across enterprise systems The need to build redundancy and disaster recovery into IT Services Reducing cost to manage users desktops for software updates is complex Difficulties in managing users with a minimum basic infrastructure Improve Security Facing increased number of malicious attacks and vectors of attack are dynamic and constantly evolving Keep software up-to-date to address the latest security threats Need to provide secure access to appropriate information for employees, business partners and customers Collaboration and servers continue to be the primary means where viruses are introduced into their IT environment Reduce the amount of spam that gets through to end-users. Additionally we have challenges that span the IT lifecycle Developer challenges: Application backlog – developer productivity; building connected systems – connected to people, processes, partners, and existing systems; scaling up to work in teams; keeping skills current / keeping up with Java, .NET, etc.; tools for next generation of applications – consistent coding and debugging from front-end through middle tier to back-end; tools for building applications that are “designed for operations” IT Pro challenges: Not enough time in the day – constant firefighting, can’t move forward as no time for new projects; security; SPAM; management and deployment; platform advances require constant re-training; need significantly higher levels of automation but don’t have time to “build” the automation Challenges in meeting Information Worker needs: IW now asking for everything “out of the box” – anywhere access to information and , instant collaboration within team, across org, and with partners, more and more portals, virtual meetings, and other collaboration tools; how do deliver this infrastructure in a “self-service” way? More information work WITH less IT burden

6 Convert IT challenges into customer services
Best of Breed Infrastructure Utilization and Optimization Models Infrastructure Optimization PEOPLE PROCESS TECHNOLOGY Diagnosis and Development of a Custom Built Roadmap Service Planning and Delivery Architectural Standard Q1 Operating Procedures Q1 Q2 Q1 Service Implementation Guides

7 How Do You Get There? Infrastructure Optimization Model
Managed and consolidated IT Infrastructure with extensive Automation, knowledge captured and re-used Fully automated management, dynamic resource Usage , business linked SLA’s. Knowledge capture automated and use automated Managed IT Infrastructure with limited automation and knowledge capture Uncoordinated, manual Infrastructure Knowledge not captured More Efficient Cost Center Business Enabler Strategic Asset Cost Center

8 Key Drivers of Infrastructure Optimization People, Process and Technology
Identity and Access Management Desktop, Server and Device Management Security and Networking Data Protection and Recovery IT Process and Policy

9 How To Take The Journey Patch status of desktops is unknown
No unified directory for access management Multiple directories for authentication Limited automated s/w distribution Automate identity and access management Automated system management Self provisioning and quarantine capable systems ensure compliance & high availability IT staff taxed by operational challenges Users come up with their own IT solutions IT staff trained in best practices such as MOF, ITIL, etc. Users expect basic services from IT IT staff manages an efficient, controlled environment Users have tools they need, high availability, & access to information IT is a strategic asset Users look to IT as a valued partner to enable new business initiatives IT processes undefined High complexity due to localized processes, & minimal central control Central Admin & config of security Standard desktop images defined, not adopted company-wide SLA’s are linked to business objectives Clearly defined and enforced images, security, best practices (MOF, ITIL) Self assessing & continuous improvement Information easily & securely accessed from anywhere on Internet

10 Operational Insights Technology
80% of unplanned downtime is due to People and Process Technology Changes not managed Capacity requirements Root cause difficult to find Forget Something Lack of Procedures Backup Errors / Security Hardware, OS, Facilities.. Gartner Security Conference presentation "Operation Zero Downtime", D. Scott, May 2002

11 Best Practices Drive Down IT Cost
Best Practice Research Supports IT Maturity Basic = 0-2 Best Practices Adopted Standardized = 3-4 Best Practices Adopted Rationalized = 5-6 Best Practices Adopted Best Practice Annual Benefit per PC IT Tasks Improved Enabling MS Technology 1: OS Standardization $52 Image Management Desktop Administration Service Desk/Deskside Support Vista WIM Image Management Vista Virtualization 2: Centrally Managed PC Firewall $39 Security & Patching Vista Firewall Active Directory Group Policies 3: Automated Password Reset $29 3rd Party 4: Users Cannot Install Software $50 Application Management Service Desk Vista User Account Protection Active Directory/Group Policies Automated SW Deployment (SMS) 5: Users Cannot Change Settings $30 6: Automated Software Distribution $26 Vista Windows Installer Service Systems Management Server (SMS) Note – this dataset focuses on the 14 private-industry firms

12 Enabling Technology for Best Practices: Vista
Benefit per PC 1: OS Standardization $52 2: Centrally Managed PC Firewall $39 3: Auto Password Reset $29 4: Users Cannot Install Software $50 5: Users Cannot Change Settings $30 6: Automated Software Distribution $26 Windows 2000 Symantec Ghost VMWare Replace Legacy Applications Symantec Firewall Symantec Management 3rd Party Full Armor/Desktop Standard Active Directory/Group Policies SMS Active Directory Group Policies Windows Installer (MSI) Windows XP SP2 Symantec Ghost VMWare Replace Legacy Applications PC Firewall Active Directory Group Policies 3rd Party Full Armor/Desktop Standard Active Directory/Group Policies SMS Windows Installer Service (MSI) Windows Vista Vista WIM Image Management Vista Virtualization Replace Fewer Legacy Applications Vista Firewall Active Directory Group Policies 3rd Party Vista User Account Protection Active Directory/Group Policies SMS Windows Installer Service (MSI/BITS) Best Practices can be delivered with any OS…but may require 3rd party SW and cost more $ Best Practices are easier and less costly to implement using Vista $226 / PC Direct Cost Benefits driven by LUA, Desktop Lockdown and other Best Practices 3rd Party SW Cost (~ $50/PC) Complexity Cost (~ $75/PC) App Replacement Cost (high) 3rd Party SW Cost (~ $40/PC) Complexity Cost (~ $50/PC) App Replacement Cost (high) 3rd Party SW Cost (~ $0/PC) Complexity Cost (~ $20/PC) App Replacement Cost (low)

13 Why Partners? Scale Capacity Expertise MSPP Competencies:
MSPP Competencies: Information Worker Solutions Networking & Advanced Infrastructure Security Expertise Work with your Microsoft rep and Partner Account Managers!

14 Infrastructure Optimization Field Execution Process
Step 1: Discovery Infrastructure Optimization Model Basic Standardized Rationalized Dynamic Step 2: Opportunity Identification Infrastructure Revenue potential Priorities Resource Allocation Account Strategy Relevance Deeper Relationships Customer Satisfaction Step 4: Project Definition & Execution Services Partners Step 3: Customer Briefing Consistent, relevant messaging based on account maturity Clear partner message & opportunity Illustrating MS Value Customer satisfaction

15 Desktop Deployment Planning Services
Software Assurance benefit, delivered by Microsoft Certified Partners who have certified their deployment solutions proficiency Benefit available at 5 levels: 15, 10, 5, 3, and 1 day engagement No cost to the customer - Microsoft pays partner to deliver services Program Available March 13, 2006 Partner Training: Exam : Deploying Business Desktops with Microsoft Windows Server 2003 and Microsoft Office 2003 Consultants who have not attended a DSP Airlift or BDD training, attend a future DSP or DDPS Airlift Goals 500 partners trained on delivering the DDPS prior to March 13th 2006 Goal in APAC to train at least 51 individual partner consultants Participate: DDPS program is now live: Customers locate DDPS partners at:

16 Partner Call to Action Understand Infrastructure Optimization and FY07 IO Models Download the Enterprise Partner Resource Guide: and the “Why Microsoft” value presentations: Document your solution offerings via MSPP and align to the IO Partner mapping (via your PTU/PAM) Engage with Microsoft to create Partner Solution Plans Determine your customers IT maturity -> Profile Develop account level execution plans Reference site for more information: More account plans, More coverage, More Optimization!

17 Campaign Opportunities
Secure and Well Managed Infrastructure Windows Server 2003 R2 Re-launch Active Directory Migrate Windows 9x/NT to Windows XP Vista TAP Rapid Deployment Campaign Office 2003 Migration Campaign Office 12 Readiness Security Mobilization

18 The Infrastructure Optimization Journey
Identify where your customers infrastructure is in terms of Optimization Identify highest impact options Identify biggest challenges Build a plan that maps to the business and IT priorities Work with your Microsoft Sales Rep to help you Host the customer briefing and engage “Microsoft can help plan, build and execute the journey to Infrastructure Optimization”

19 © 2006 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

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