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1 Network Management Chapter 1 ICT Operations and Management POSTEC Lecture March 4,7,11 &13, 2008 Masayoshi Ejiri Japan.

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Presentation on theme: "1 Network Management Chapter 1 ICT Operations and Management POSTEC Lecture March 4,7,11 &13, 2008 Masayoshi Ejiri Japan."— Presentation transcript:

1 1 Network Management Chapter 1 ICT Operations and Management POSTEC Lecture March 4,7,11 &13, 2008 Masayoshi Ejiri Japan

2 2 Agenda 1.ICT Operations and Management - Service Industries - ICT Services and Networks - Target of the Management 2, Architecture,Function,Information Model and Business Process - ITU-T TMN( Telecommunications Management Network) - TeleManagement Forum Telecommunications Operations Map ( TOM) - Multi domain management and System Integration - Standardization 3. OSS( Operations Support System ) Development - Software Architecture,Key Technologies and Product Evaluation 4. SLA( Service Level Agreement) and QoS( Quality of Service) - SLA Definition, reference point and policy based negotiation 5, IP/eBusiness Management - Paradigm shift, Architecture beyond TMN and enhanced TOM 6. NGN( Next Generation Networks) Management - NGN Networks and Services, New Paradigm of ICT Business and Management

3 3 Service Industries Introduction Business and Operations SP( Service Provider)s mission

4 4 Product Life Cycle PlanDo Check Action R&D Labs. Engineering Bureau Planning Bureau Plant Engineering Bureau Maintenance and Operations ??? Products PDCA Construction Bureau

5 5 Software SoftwareArchitecture Platform Platform COTS/PnP COTS/PnP Software SoftwareArchitecture Platform Platform COTS/PnP COTS/PnP Business Process Business Process Functional FunctionalArchitecture Information Model Information Model Business Process Business Process Functional FunctionalArchitecture Information Model Information Model Management ManagementSystem System Management System Development Strategy/ Policy Customers Demand Interoperability Profit Strategy/ Policy Customers Demand Interoperability Profit COTS:Commercial Of The Shelf PnP: Plug and Play Target (Why) Technology (How) Business (What) Development

6 6 New Paradigms of ICT Industry · Open Market · Inter Networking · Virtual Service Provider Deregulation Customers Demand Technology Convergence Business Convergence

7 7 Paradigm Shift tBusiness? iBusiness? Simple Network/Services on POTS Regulated Market Dominant Carrier SP defined Service menu. Best Effort SLA Multi, Heterogeneous Network/ Services on IP Open Market Multi SP Customer combined Service Compromised SLA eBusiness? Ubiquitous Network/ Services on Nomadic Personal Market Virtual SP Customer defined Service Satisfied SLA t: telephone i: internet e: enjoyable

8 8 Customer Service Operations Partner Operations Support Service Resource Supply Customer Requirement Resource Management Operations Resource Supply Business Model of Service Industry Resource Customer Care Service Resource Supply

9 9 ICT and Operations Customer /NW Bottom Up Top Down Service Management Network Management Operations SLA OSS TMN

10 10 Restaurant and Operations Customer Ingredient Bottom Up Top Down Customer Care Cook and Decorate Operations Food on Dish Utensil Recipe

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15 15 TMN Management Services Rec.M3200 List of Management Services 1)Customer Administration; 2)Network Provisioning Management; 3)Work Force Management; 4)Tariff, Charging and Accounting Administration; 5)Quality of Service and Network Performance Administration; 6)Traffic Measurement and Analysis Administration; 7)Traffic Management; 8)Routing and Digit Analysis Administration; 9)Maintenance Management; 10)Security Administration;

16 16 ICT Services and Networks Services Service Delivery Chain Value Chain and Solution Network Services Network Architecture

17 17 Services ? Lessons learnt from other Senior Service Industries Customer Centric Multi and Virtual Service Provider Business Expansion Context and Contents aware services

18 18 MiddlewareMiddleware Operating System Service Management Network Management NE/NWNE/NW Hardware Customer-Oriented Business Business Trend CustomersCustomers IT/Computer Business ApplicationApplication Customer Care Telecom Business

19 19 ICT Service Delivery Chain End Users VendorsVendors LAN Corporate SPs VAN VAN s Long Line SPs International s Access Carriers Local s Virtual Service Provider ISPs WAN Telecom Agents ASPs CSPs ContentsContents

20 20 Service Delivery Chain (Tour Business) LAN End Users LAN VAN WAN Local Travel Agents VAN Hotel Chain Air Lines Railways Car Rentals WAN Travel Agents Bus Companies Package Tour

21 21 Simplified Value Chain Provider Customer SP1 Provider Customer SP2 Supplier Internal Provider Customer End UsersEnd-to-End Service Management

22 22 Tourism Value ChainTouristTourist VendorsVendors LAN VAN Taxi Railways Hotel Restaurant WAN Souvenir Shop i i Tour Bus Air Plain Attraction LAN Guide Book Travel Agent Virtual Tour Provider Tour Guide Tourist Bureau Museum Park

23 23 i/e Business Value Chain End Users VendorsVendors LAN Corporate SPs VAN VAN s Long Line SPs International s Access SPs WAN Agents ASPs CSPs Local Carriers Dark Fiber SPs ISPs LAN Portal CDC (Contents Delivery Center) CMC (Contents management Center) Virtual i-Service Provider Virtual e-Service Provider

24 24 Lessons Learnt from Logistic Industry Basic Service : ex. Collection of goods from location A and deliver to location B - Transport services Associated services : Convenience Store acts as a mediator for collection. Deliveries be arranged in agreed time and traceable. - Operations Services Value added Services : Perishable goods ( fish, fruit) be transported using a cold storage, delicate good be transported using hanging - Contents Aware Delivery Services

25 25 Simple Service Music Instrument Product Shop YH Music School Publishing Customer Private School Logistic Marketing Proqu ement Solution Concert

26 26 Photograph (ex. Fuji Film) Customer Camera Product Film Product DPE Product Photo Club, Salon, Magazine Camera Shop Convenience Store Gift Shop Marketing Procurement Photo Contest

27 27 ICT Service Provider Customer Network Provisioning Network Management NE Procurement NW Procurement Marketing Call Center Service Provider Service Management NE: Network Element NW: Network Contents Procurement Out Sourcing

28 28 Network Services PSTN ( Public Switched Telephone Network) : Local Call Toll( Intercity ) Call International Call Leased Line,VPN DDX,FAX,FR IN( Intelligent Network) by NSP IP : VoIP, VPN, IPTV Guaranteed ? Best Efforts ?

29 29 History to IP Network History 1835 : Mores code Telegram ->Digital Communication 1876 : Grahan Bell Telephone ->Analog Communication 1969 : Internet UCLA -> Digital Communication 1969 : Unix Bell Labs. ->Computer Communication ( UUCP::Unix to Unix CoPy) 1983 : ARPA Internet 1993 : WWW Vinton G.Cerf ( TCP/IP developer ) in 1999 speech Everything on IP IP on Everything Inter-planetary Internet

30 30 TMN Management Areas Rec. M3200 List of Telecommunications Managed Areas 1)Switched Telephone Network; 2)Mobile Communications Network; 3)Switched Data Network; 4)Intelligent Network; 5)Common Channel Signalling System No. 7 Network; 6)N-ISDN; 7)B-ISDN; 8)Dedicated and Reconfigurable Circuits Network; 9)TMN; 10)IMT 2000 (formerly FPLMTS); 11)Access and Terminal Equipment Network; 12)Transport Network; 13)Infrastructure.

31 31 Network Architecture (1) Network Configuration by Node (Switch, Router, Server,Terminal …) and Trail( Link. Path, Circuit…) RAS: Reliability, Availability, Survivability ??

32 32 Network Architecture (2) PSTN Toll Switch Local Switch Subscriber/CPE( Customer Premises) NSP (Network Service Control Point) NSSP (Network Service Support Point)

33 33 Network Architecture (3) Terminal LAN WAN MAN Core Access CPE

34 34 REC. Y.1541 – UNI-to-UNI reference path for network QoS objectives DST: Destination Host SRC : Source Host

35 35 REC. Y.1541 – Role of IP nodes in a network section

36 36 Y.1541 – Hypothetical reference path for QoS class 0

37 37 Access Networks PSTN/ISDN ADSL/VDSL CATV( Coaxial Cable) HFC ( Hybrid Fiber and Coaxial) FTTx ( x: Home, Building, Core) PHS/Cellular FWA ( Fixed Wirell Access) W-LAN ( Hot Spot) Satellite

38 38 REC. J.190 – MediaHomeNet context with home networking and access network

39 39 Ubiquitous Network Personal?? Core NW Area NW Cellular NW WiFi/WiMAX NW Access NW Enterprise NW Ad Hoc NWSensor NW Home Networking Broad Band NW PSTN/ ISDN PSTN: Public Switched Telephone Network ITS : Intelligent Transport System ITS Personal Area Network

40 40 Target of the Management Operations Scope and Mission of Operations Solution Target

41 41 Challenge of R&D PSTN/POTS eBusiness IP NW/Service Management Concept & TMN Integrated Resource Management Service Architecture Business Process Visible Mgt. SLA Customer Self Operations Contents Aware Mgt. PSTN Public Switched Telephone Network POTS : Plane Old Telephone Service

42 42 ICT and Operations Customer /NW Bottom Up Top Down Service Management Network Management Operations SLA OSS TMN

43 43 Service front Backyard Network element / Network Trend Interface OSF : Operations System Function Customer Operations Activities OSF

44 44 Operations Operations and OSS Database Application OSS (Operations Support System) Facts and DataAction

45 45 Fact and Data Fact : What you See, Touch and Feel by yourself. You should decide what is Fact. Data : Attribute of Fact Good by Assumption with no evidence and Second hand quote Face the Fact and Act on the Fact

46 46 Operator NE Customer OSS Service Plane Operations Service Communications Service Managing Plane Network Planner Service Planner Business Management Service Operations Scope of Operations Enterprise Manager Operator Service

47 47 Mission of ICT Management -Solution Provider- WHY ? For Whom. For What target Service Strategy Customers Profit SPs Profit WHAT? Managed Object BPE+Resource Common Process,Information and Data Model, BPE : Business Process Engineering) How ? By whom, by what Human +Mechanism ( Organization ) Process + Quick and Accurate action basded on Facts and Data ( OSS : Operations Support System)

48 48 Solution ? -Beyond Customer Expectation- Resolute Problems Happened Business Operations Resolute problems in Advance Business Improvement Resolute problems Propounded Business Reformation Resolute through BPR Business Evolution Solution = Cooperative Business Process among multi players

49 49 Solution Customer Resource Solution HumanActivity BusinessProcess Management System OSS Management System OSS Operations OSS: Operations Support System

50 50 Management Gaps Lack of automated and proactive end-to-end service assurance –Leads to poor customer service, resulting in high customer churn –Little return on effort invested in definition of specifications in terms of standard product –Inability to proactively prompt customers/trading partners of service faults/failure Lack of integrated network and service level OSS solutions –Requires substantial investment by service providers in system integration instead of delivering unique service offerings –Cost of ownership associated with several non-integrated EMS/NMS/OSS functions from various vendors Lack of real time notification of service affecting problems to the Customer Care system from multi-technology, multi-vendor networks –Exposed to rate discounting based upon extended down-time.

51 51 Three Importance -Attitude and Behavior- Rich Concept. Flexible Action. Based on Principle. Say what you think. Ask what you dont know. Apology your mistakes.

52 52 Service Competition - SP centric to Customer centric- Set Menu Order made by negotiationSet Menu Order made by negotiation Material Value Cooking,Seasoning,Decoration ValueMaterial Value Cooking,Seasoning,Decoration Value Discrete Restaurant Chain Restaurant ( Partner ship)Discrete Restaurant Chain Restaurant ( Partner ship) SLA (Service Level Announcement) SLA (Service Level Agreement) SLA (Service Level Announcement) SLA (Service Level Agreement)

53 53 Target of Management and OSS Cost Conscious to Profit Conscious NE/Network Supervision &Control NE/Network Supervision &Control Centralized NW / Service Operations Centralized NW / Service Operations Create Competitive Services High Price performance Service High Price performance Service by by Dynamic Service/Price for 100% Resource Usage (24/7/365) Excellence of Customer Care Excellence of Customer Care by by Process Integration/ Automation and Self Operations Not Built But Buy Not Built But Buy Commercial off the Shelf Software Commercial off the Shelf Software Proof of Interoperability Proof of Interoperability for Globally Acceptable Software Packages and OSS for Globally Acceptable Software Packages and OSS Faster, Cheaper and Better OSS

54 54 Business Process Process Integration Process Integration Process Automation Process Automation Customers Self Operation Customers Self Operation OSS Development In-house Outsourcing In-house Outsourcing Not Built But By Not Built But By COTS (Commercial off The Shelf) Software COTS (Commercial off The Shelf) Software Resource Management Pricing Strategy Pricing Strategy Service Negotiation / Customization Service Negotiation / Customization Dynamic Resource Management for 100% Usage Dynamic Resource Management for 100% Usage Cost / Price Down Strategy

55 55 Cost / Price Down Strategy Customer Self Operation by Process Integration/ Automation 100% Resource Usage (24/7/365) by Dynamic Service/Price Negotiation Not Built But Buy By COTS/ PnP Products Business Process Resource OSS

56 56 Trend of OSS Development Ops to supervise and control NEs Ops to supervise and control NEs Centralized OpS for network management Centralized OpS for network management Customer oriented total OpS Customer oriented total OpS DCN NE OpS Network OpS Z company Customers SP Network OpS NE OpS A company DCN

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