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Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW.

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Presentation on theme: "Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW."— Presentation transcript:

1 Strategies & Models for Effective Consultation Veronika Tatarinoff Graduate School of Biomedical Engineering University of NSW

2 Consultation gathering information seeking feedback providing feedback meaningful change

3 How informed are you and how good are you at passing on information?

4 enhancing technical staff networking, supporting ongoing development, facilitating resource sharing, improving the profile of Technical Staff within UNSW

5 TOHSS Training Workplace satisfaction TechTrain 2003 Events Bulletin Board Website Workplace satisfaction E-tag TechNet

6 Why consult? Legal requirement of OHS Act 2000 Gather good ideas Understand the priorities SOLUTIONS driven, directed and designed by people implementing them

7 Ownership NOT Ownershit Lindsay O’Keefee UNSW TechNet 2003

8 Issue Outcomes

9 How to consult? No magic tricks

10 Processes or Tools Committee & Task force Electronic communication Surveys & Events Public Forum Break out groups Brainstorming focus groups Structured Interview Focus group

11 Committees, Task forces & Support groups TechTrain 2003 TOHSS e-tag group

12 Electronic communication forum Website TOHSS website TOHSS bulletin board

13 Surveys & Events Big Little Safety expo Site visit Videos Training

14 Public Forum Focus Groups Breakout groups Brainstorming Structured

15 Breakout groups A A A A A A A A forum

16 Break out groups Break out groups Same topic - Premise that quantity breeds quality No facilitator group sets scriber wrap up at end to present findings outcomes

17 Brainstorm focus groups A B C forum

18 Brainstorming Brainstorming is an exercise in free-thinking different/unrelated topics facilitator optional wrap up & outcome

19 Structured/Interview Focus D E F

20 Structured Interview Focus group Each topic has set time (20-30 min) facilitator probing questions input sought from all participants comment on each topic results collated by facilitators recommendations shared

21 What’s in it for us? Participant Participant willingness to contribute, opportunity to understand the process Organisers Organisers prepared to listen no preconceived ideas

22 Listen, listen, listen “Listening means taking a vigorous human interest in what is being told us” Alice Duer Miller US author “Most people don’t listen they just wait for their turn to talk”

23 Gathering good information Ask the right questions Listen to understand conscious effort to hear, analyze, assign meaning to and respond to what another person is saying Reflect before assessing

24 TechNet has used tools to: Set directions/goals Identify priorities Processes in place Confirm or clarify proposed actions

25 Where to now? Issues forums

26 It’s not what you know or even or even Who you know but Who knows what you know. Who knows what you know.

27 Celebrate achievements Advertise success positive feedback feedback sandwich (negative) awards

28 DVC launches TOHSS

29 TOHSS task force !

30 Consultation Consultation is all about sharing information to effect meaningful change

31 Consultation your chance to change the future

32 Modified from Tom Shales - The Washington Post re “ Angels in America” A disparate group of characters brought together with a sense of dread. Sound like a million laughs? Consultation can be filled with dark humour, often self mocking, philosophical, cynical and wry. The air becomes alive and electric with ideas and imagination. You emerge from consultation battered, shocked and frightened but maybe also rewarded, moved and emboldened.

33 Acknowledgements TechNet committee TOHSS committee (task force) TechTrain 03 committee UNSW Staff Development Working party for OHS communication

34 Consultation your chance to change the future Veronika Tatarinoff


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