Structured Interview Focus group Each topic has set time (20-30 min) facilitator probing questions input sought from all participants comment on each topic results collated by facilitators recommendations shared
What’s in it for us? Participant Participant willingness to contribute, opportunity to understand the process Organisers Organisers prepared to listen no preconceived ideas
Listen, listen, listen “Listening means taking a vigorous human interest in what is being told us” Alice Duer Miller 1874-1942 US author “Most people don’t listen they just wait for their turn to talk”
Gathering good information Ask the right questions Listen to understand conscious effort to hear, analyze, assign meaning to and respond to what another person is saying Reflect before assessing
TechNet has used tools to: Set directions/goals Identify priorities Processes in place Confirm or clarify proposed actions
Modified from Tom Shales - The Washington Post re “ Angels in America” A disparate group of characters brought together with a sense of dread. Sound like a million laughs? Consultation can be filled with dark humour, often self mocking, philosophical, cynical and wry. The air becomes alive and electric with ideas and imagination. You emerge from consultation battered, shocked and frightened but maybe also rewarded, moved and emboldened.
Acknowledgements TechNet committee TOHSS committee (task force) TechTrain 03 committee UNSW Staff Development Working party for OHS communication
Consultation your chance to change the future Veronika Tatarinoff