Session Guidelines Keep all background noise to a minimum Put mobile phones to silent, or turn off Please mute your line if you are not talking; this improves the sound quality for all. Press 4# to mute and 5# to un-mute Send calls to voicemail, turn down ringers Do not put your phone on hold, as your hold music will play
QUERIES / CONCERNS Plenty of opportunity for questions throughout session Fill out the ‘Questions sheet’ in your pack and fax or email to CPM
TONIGHT Opportunity to discuss pre-workshop learning videos Hear from people who have already been through the Program Learn more about the ‘nuts and bolts’ of Access Team time
TEAM TIME De-brief on presentations Share ideas Develop plans
BASELINE RESULTS CHD & Diabetes: 90% data completeness Baseline for Access & Care Redesign: due Wed 14 th January 2009
NEXT DATA SUBMISSION Wed 2 nd September – CHD, Diabetes & Access data - at least one PDSA (Improvement Model Challenge) Wed 7 th October - CHD, Diabetes & Access PLUS PDSAs (ideally one per topic)
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