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B U I L D Y O U R F U T U R E W I T H U S. Tausha Martinson Business Development Manager 414.934.1731 Pam Misheck Account Services.

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Presentation on theme: "B U I L D Y O U R F U T U R E W I T H U S. Tausha Martinson Business Development Manager 414.934.1731 Pam Misheck Account Services."— Presentation transcript:

1 B U I L D Y O U R F U T U R E W I T H U S

2 Tausha Martinson Business Development Manager Pam Misheck Account Services option 5

3 B U I L D Y O U R F U T U R E W I T H U S Most tools, resources, & support 35+ year commitment to TAs Core Values People End to End Customer Experience How can we help grow your business with us?

4 Company History Founded in 1974 and built on TA support for 35+ years Flagship brand of The Mark Travel Corporation (TMTC) One of Americas largest travel wholesale companies Last remaining independently-owned major tour operator in the U.S. Storied History of Accomplishments: Tour Wholesaler of the Year Keys to the City Mexico Tour Operator of Excellence B U I L D Y O U R F U T U R E W I T H U S

5 Company History Charter/Value, Scheduled Air, Hotel Only, & Air Only vacations U.S. Cities, Hawaii, Ski, Mexico, Caribbean, Europe & more! No other operator offers a product line as extensive as ours! 20+ Air Carriers 900+ Destinations 26,000+ Hotels Unique Charter / Value Flight Program Top commissions and flexible deposits (only $200 down) Great flight schedules and air only option Complete Coverage Travel Protection, and more! EXCLUSIVE United Airlines Value Flight Program Nonstop service from ORD, DEN, IAD to Mexico and Caribbean Connecting service from over 100 gateways nationwide B U I L D Y O U R F U T U R E W I T H U S

6 Our Core Values: Integrity Customer Focus Innovation Profitability Relationships B U I L D Y O U R F U T U R E W I T H U S

7 Integrity FJV puts needs of the customer first USTOA bonded - $1 Million Consumer Protection Plan ASTAs Tour Operator Program (TOP) Millions of dollars to protect customers & TAs Highest expectations of suppliers Independently owned w/ clear customer focus B U I L D Y O U R F U T U R E W I T H U S

8 Customer Focus Customer Satisfaction Rating is 99% End-to-End Vacation Experience People Focus and Support: –300+ Customer Care team members –500 Club service desk – industrys #1 excellence –1000+ in-destination reps– BEST - Lomas, Epic, etc B U I L D Y O U R F U T U R E W I T H U S

9 Innovation Cutting edge leader for innovation Setting the bar for new technology and tools Legacy of Innovation: –www.VAXVacationAccess.com - Award-Winning Sitewww.VAXVacationAccess.com –#1 Online Affiliate Marketing Program – GoFunjet – 2003 to present –1st Ever Virtual FAMS (Riv Maya / Cancun / Cozumel) – –1st Ever Virtual Product Launch / Trade Show – 2007 –Industry-leading site - 24/7 Sales/Marketing Resource – 2008 (new & improved version 2/4/09)www.FunjetAgentAdvantage.com –E-Brochures and Easy er – Fall 2008 B U I L D Y O U R F U T U R E W I T H U S

10 Profitability Our Compensation Package –Base commission and override opportunities –Fun For Life rewards program –500 Club agency benefits –Customer Care resource –Marketing support –FREE tools / training and more. Engaged Agent Advantage –500 Club program and Fun for Life rewards programs –Competitive Commissions –Set Your Commission or Bonus Commission Certificates B U I L D Y O U R F U T U R E W I T H U S

11 Profitability Leading-Edge Marketing Tools – FREE and Turn-Key Weekly Funjet Agent Connection s Weekly Nationwide Pricing Grids Pass-along e-postcards Resort 360 Multi-Media Tours Customer Retention B U I L D Y O U R F U T U R E W I T H U S

12 Profitability Agency Support and Training –Incomparable Tiered Sales Representation –FREE Trainingwww.VAXVacationAccess.com –FREE Trainingwww.FunjetAgentAdvantage.com –FREE E-Brochure and Easy er Training –FREE Online Marketing Webinars – how to get started online! –Affordable FAM trip options for engaged agents –Merchandising and compensation tools to increase your profitability –Tools include Up-sell features, Savings messages, Multiple room bookings, Multi-stop technology, and more! –Set Your Commission flexibly on each individual booking B U I L D Y O U R F U T U R E W I T H U S

13 Relationships Team Member accessibility and engagement is unparalleled. Supplier relationships and our corporate volume –Immense buying power, preferential rate structure, exclusive added values –Customer no-walk guarantee. Air Carriers from American Airlines to United Airlines Hotel Brands from Iberostar to Riu Pegasus Hotels to create additional selling opportunities Government and Convention & Visitor Bureau support American Express Card is the official credit card of FJV –1 of only 2 operators in U.S. –Clients receive exclusive offers, incentives and rewards B U I L D Y O U R F U T U R E W I T H U S

14 Competition FJV respects our competition and what they offer Each company is unique and has different selling points FJV believes that our collective offering brings travel agents the best opportunity for success

15 500 Club Contact Information 500 Club Customer Care – Reservations Department Club Customer Service Support Desk Juan Avalos – Option #6 Address:

16 B U I L D Y O U R F U T U R E W I T H U S


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