Presentation on theme: "UCSF Enterprise IT Consolidation"— Presentation transcript:
1UCSF Enterprise IT Consolidation IT Organization DesignGuiding Principles
2Overall Guiding Principles Must enable, not dilute, focus on our mission (Discovery, Teaching, Patient Care).Increase collaboration and cooperation across the enterprise.Meet the growing demand for IT services in the most productive and cost effective manner.Consider cultural differences and whether a consolidated IT organization can accommodate.
3Organizational Structure: Guiding Principles IT Directors must have accountability to support both Campus and Med Center services.Constantly consider the impact to customer service as this will be central to our culture:Patients, Students, ResearchersFaculty, Care Givers, Administrators, Departmental ITStructure must enable the CIO to:Retain insight and influence into the operation of the organization;While reserving 60% of time to relationship, communications and strategic activities;Limit number of direct reports (prefer no more than 6).Don’t let budget concerns constrain you from addressing a key issue / function.First account for all the services that must be provided.Then we’ll figure out how to fit into the budget.However, we must put in place the most productive scenario.Technology considerations:Think about the new skills required to meet the evolving needs of the institution (e.g. virtualization, BI, etc…).Position the team to best leverage our IT investments across the institution.Look outside of technology silos for an organizing structure. Is there a structure that helps break the “silo” problem.Advance the organization quickly, but don’t over-reach.Develop both the target organization structure as well as the first major step to implement it.Consider where to evolve and where to revolutionize.We must not diminish our current commitments (e.g. OE, Mission Bay Hospital, IT Operations, etc…).
4One GivenEnterprise Data Warehousing and analytics support will have a direct report to the CIO.Largest unmet need in the institution.Requires organizational visibility and focus.
5Be Sure to Account For These: Licensing and contract compliancePR / PO / Invoice processingLarge Scale IT Program / Project ManagementAdministrative supportIT performance reportingCommunicationsGovernance facilitation (running the IT Governance Machine)AutomationCustomer Relationship ManagementIT solutions development (connecting the IT dots for our customers)
6Reference: Target IT Culture Ownership of the UCSF Missions (Education, Research, Patient Care).Connecting the IT dots for our customers.Collaborative with departments and each other.A safe environment where the input of individual contributors is sought after and acted upon.Environment of inclusion, respect, diversity, professionalism.Communications and transparency up and down the IT organization.Deliberate and purposeful direction and decisions.Take issues head on (frank talk) and work together to resolve.Using process and metrics to drive quality.Embracing innovation and new ideas.Set the bar at “Excellence.”Have fun in the process.
8Targeted Benefits of Consolidation Greater collaboration and sharing of data across the UCSF Enterprise.Continuity of service for key constituents (e.g. faculty, students).Bend the cost curve of IT spending… i.e. lower the projected growth rate of IT spending.Better position UCSF to meet the increasing demand for IT, data and analytical services across the enterprise.Enable highly specialized and innovative departments to remain nimble while improving access to centralized IT services and data.A unique opportunity to reshape our investment in IT around the evolving needs of the UCSF mission.
9IT Functions to be Consolidated Consolidation of Campus ITS (formerly Elazar H) and Medical Center IT (Joe B).Technology disciplines providing common IT services across the institution:Core Infrastructure: Network, servers, storage, data centerDevelopment and integration servicesIT Customer Services: Help desk, desktop supportEnterprise Applications:PayrollTime TrackingGeneral FinancialsIT process and risk management functions:Security, identity and access managementQuality and IT process controlsIT Planning and ArchitectureIT FinanceEstablish new Data Warehousing & analytics support team:Meet the high demand for access to dataEstablish and operate the enterprise data warehouseProvide analytics support to UCSF departments
10IT Functions to Remain Distributed Mission specific applications:Clinical IT systemsResearch IT systemsEducation IT systemsDepartmental based IT services, eg:Campus Life Services ITClinical Lab ITRadiology ITSchool based IT servicesQB-3Cancer CenterEtc…
11Enterprise Admin. Systems Patient Care MissionDiscovery MissionTeaching MissionClinical SystemsResearch SystemsEducation SystemsEnterprise Admin. SystemsIT Customer ServiceIT FinanceIT Planning and ArchitectureIT Quality & Service ManagementSecurity, Identity & AccessCustomer Relationship Mgmt.Application Technical Support ServicesData Warehousing and Analytics SupportIDR, MyResearch, Oncore, MyCores, Imedris, etc. are research oriented apps supported by central ITDevelopment and IntegrationCore IT Infrastructure*All functions in teal report to the consolidated CIO position
12Original Implementation Plan Consolidation Substantially Complete
13Common Themes From Leadership Interviews Leaders are generally supportive of the concept of IT consolidation.Strongest support for consolidation of:Infrastructure (network, computing, storage, data centers)IT SecurityCustomer services (help desk, desktop support)Enterprise applications (e.g. AP, payroll, time tracking, etc…)Specialized IT functions need to stay within departments:Application support is where most of the specialized needs exist.Take a measured pace:Don’t take a big-bang approach; chose evolution versus revolution.Finish what you started (e.g. OE for Field Services) / don’t over-reach too soon.Workflow changes must accompany consolidation of departmental IT.Must address skill gaps in high demand areas:Data warehousing / Analytics supportMobility: Apps, devices, workflow enhancement, patient monitoringSecure but simple movement of large amounts of dataHigh Performance ComputingImage management and accessibility.