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My Landlord: Reported Benefits Since deploying My Landlord in Summer 2011 Amicus Horizon Housing Group has realised a variety of benefits, some unexpected:

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Presentation on theme: "My Landlord: Reported Benefits Since deploying My Landlord in Summer 2011 Amicus Horizon Housing Group has realised a variety of benefits, some unexpected:"— Presentation transcript:

1 My Landlord: Reported Benefits Since deploying My Landlord in Summer 2011 Amicus Horizon Housing Group has realised a variety of benefits, some unexpected: Resident engagement: "Looking Local gives us true resident engagement. We've started a dialogue and that's where we want to be.” Easy to use interface; intuitive to use No capital investment, no running costs Future proofed technology: "The added ROI on My Landlord is that it is future proofed, so we don't have to worry about taking it forward or supporting it, Looking Local does that.”

2 My Landlord: Headlines from the Frontline Comprehensive solution: "My Landlord is an actual communications platform rather than an that has to be managed.” Happy customer service teams: “It is as much about the reporting capability as the customer experience." Issue Tracking: "For the operative My Landlord is fantastic as not only does it have a picture, the detail and the tenant’s availability, but it allows us to see every single comment the reporter said and exactly what the operative said back; there is no confusion.”

3 High level of reporting aiding scrutiny: "My Landlord gives us a sense of maturity in terms of reporting to the board.” My Landlord: Scrutiny Benefits

4 My Landlord: Savings & Insight Encouraging channel shift Reducing the per transaction cost Aid to mobile working Quick set up Vendor support Research vs Service: “The annual subscription is cheaper than a research report and getting live data and real results leading to a better understanding of customer behaviour on a far deeper level.”


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