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Technology & culture change The MyGov concept – FB or LinkedIn for Government? Trevor Smallwood Assistant Secretary, Cyber Security and ICT Skills Australian.

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Presentation on theme: "Technology & culture change The MyGov concept – FB or LinkedIn for Government? Trevor Smallwood Assistant Secretary, Cyber Security and ICT Skills Australian."— Presentation transcript:

1 Technology & culture change The MyGov concept – FB or LinkedIn for Government? Trevor Smallwood Assistant Secretary, Cyber Security and ICT Skills Australian Government Information Management Office, Department of Finance and Deregulation Original Material in these concept slides copyright Commonwealth of Australia. Non-original material for concept only, implementation may require persmissioin.

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3 Why ICT Policy Delivery Decision Making Information Technology

4 Capacity Keeps Advancing

5 Things Keep Changing.

6 Stratplan 1982– Vision but no specifics 1985 Experimental and evolutionary 1991 Common platform architecture (SOAish) High performance, high change, high value (2xCost, 4xSpeed, 2xSize, 5xDefect, 10xResuse) Years to complete Model 204 DBMS

7 Stratplan 1982–2002 Batch to Online Paper to Desktops Typing Pools 350% ROI $27B in micro welfare reform Rapidly increased responsiveness Overload in change demand

8 Government Online Strategy 2000 OISOs All appropriate services online As long as there is a wire in between Website wars – hierarchy or network

9 IT Refresh $350M upgrade for eService 6 Portals Focus on New Platform Capability Enable M204 Migration Architecture Wars Opposing skunk works Suspicious business

10 Era YesterdayTodayTomorrowBeyond Perspectives  Policy/Technology Continuum  Policy StrategySafety NetParticipationAttainmentContribution Policy TargetSymptomsBarriersCausesCapabilities Policy DriverPovertyEconomyWell-beingLeadership Citizen FocusCircumstancesBehaviourResponsibilityCreativity Delivery OutputsPaymentsReferralsEnablersResources Delivery StructureCentralLocalVirtualUtility Value ModelValue ChainValue ShopValue NetworkValue Pool Application Architecture ProceduralService OrientedEvent DrivenSelf-adapting Technology FocusDatabaseConnectivityEmbeddedIntelligent Locus of ContactProcessing AgencyProvider NodesIndividualEnvironment Delivery ProvisioningAssessmentService OfferOrchestrationAccess StyleReactiveProactivePreventativeConstructive Reactive Proactive Preventative Constructive Policy, Delivery, Technology Futures

11 Gov Improved democracy (accountability) Improved democracy (participation) Building Value Connected Service Delivery Nervous Ministers Nervous Departments Datasets, blogs, tweets, facebook etc Is the culture going to change? Digital disadvantaged to digital natives.

12 Social Media for Service Delivery MyGov could be Facebook or LinkedIn for government. The mock-up slides are designed to show how the social media interface concept could be used for government services. The mock-up is not necessarily accurate in its portrayal of government services or citizen interests. Some of the concepts presented and the language used would need refinement if such an approach was seriously considered. Original material in these concept slides copyright Commonwealth of Australia. Non-original material for concept only, implementation may require permission. In-Confidence

13 Jane Citizen How can we help you? Wall Info Forms Services Events Life Objects Groups Friends MyGov Search Home Profile Find Services Find Objects Account Ann Service – Centrelink Caseworker Hello Jane, I will be looking after your new application at Centrelink. If you want to Follow its progress, please click here. You can call me at any time on Jill Friend Just checked out the new Medicare office near home, very nice. Centrelink FaCHSIA can help you. Click here. Jane Citizen Can anyone tell me how what support I can get for childcare while I’m studying. Jill Friend Have you seen the Netmums site, it’s great MOPS Australia New group for mums starting up in Tuggeranong soon. See this link for details. Centrelink You gross employment benefit earnings have been sent to the Australian Tax Office. To see details, please click here. ATO Your ETAX lodgement has been received. To view progress of your assessment, please click here. ACT Government A parking infringement has been registered against your vehicle. To find our more or pay the fine, please click here. Upcoming Events Services you may need Groups of possible interest News Feed Original material in these concept slides copyright Commonwealth of Australia. Non-original material for concept only, implementation may require permission.

14 Tax University Jane Citizen How can we help you? Jane Citizen You are now connected to the Ann Service, your Centrelink caseworker. Car Home Centrelink FaCHSIA can help you. Click here. Jane Citizen Can anyone tell me how what support I can get for childcare while I’m studying. Jill Friend Have you seen the Netmums site, it’s great Family Wall Info Forms Services Events Life Objects Groups Friends MyGov Search Home Profile Find Services Find Objects Account Jane Citizen You are now connected to the ACT Government. Jane Citizen You are now connected to Centrelink. Ann Service from Centrelink wants to connect to you. Ann is your appointed caseworker for your Centrelink application. ACT Government A parking infringement has been registered against your vehicle. To find our more or pay the fine, please click here. Original material in these concept slides copyright Commonwealth of Australia. Non-original material for concept only, implementation may require permission.

15 Find life objects that attract a government service. Click on object types on the left to help find the objects you are looking for. MyGov Search Home Profile Find Services Find Objects Account My Family + add as object My car + add as object Taxation + add as object My House + add as object My children + add as object My Investment + add as object My car + add as object Taxation + add as object My House + add as object My children + add as object My Job + add as object My car + add as object Taxation + add as object My House + add as object My children + add as object Family Objects Work Objects Education Objects Child Objects Health Objects Income Objects Travel Objects Transport Objects Original material in these concept slides copyright Commonwealth of Australia. Non-original material for concept only, implementation may require permission.

16 My Car How can we help you? ACT Government Double demerit points apply for Easter Holiday period. ACT Government A parking infringement has been registered against your vehicle. To find our more or pay the fine, please click here. Wall Info Forms Services Events Life Objects Groups Friends MyGov Search Home Profile Find Services Find Objects Account Relevant Agencies Vehicle Life Events Buying a car Selling a car Registering a car Had an accident Received a fine Starting a car pool Parking a car Insuring a car Greening a car Leasing a car Vehicle carbon emissions Protecting your car Selected Agency Centrelink confirms entitles to state and territory vehicle registration. Click here to request a confirmation letter. Original material in these concept slides copyright Commonwealth of Australia. Non-original material for concept only, implementation may require permission.

17 Centrelink How can we help you? Wall Info Forms Services Events Life Objects Groups Friends MyGov Search Home Profile Find Services Find Objects Account My Centrelink Life Objects Other Centrelink Life Objects you might be interested in. work investment Jane Citizen You are now connected to the Ann Service, your Centrelink caseworker. Centrelink FaCHSIA can help you. Click here. Jane Citizen Can anyone tell me how what support I can get for childcare while I’m studying. Jill Friend Have you seen the Netmums site, it’s great Jane Citizen You are now connected to Centrelink. Ann Service from Centrelink wants to connect to you. Ann is your appointed caseworker for your Centrelink application. Centrelink You gross employment benefit earnings have been sent to the Australian Tax Office. To see details, please click here. Ann Service – Centrelink Caseworker Hello Jane, I will be looking after your new application at Centrelink. If you want to Follow its progress, please click here. You can call me at any time on Centrelink Services You might need Online Services Language services International Services Retirement Services Education Services Community Services My Centrelink Status Original material in these concept slides copyright Commonwealth of Australia. Non-original material for concept only, implementation may require permission.

18 MyGov Platform MyGov Architecture Agencies publish services to MyGov. Architecture is agile enough to enable new services to be easily “plugged in”. Actual services and transactions remain in agency systems. MyGov Interface Citizens access services Through MyGov interface. Agencies Services

19 Framework Thinking Original Material in these concept slides copyright Commonwealth of Australia. Non-original material for concept only, implementation may require persmissioin.

20 Architecture In Context PossibilityOpportunityTomorrowTodayYesterday Portfolio Management Project Management ArchitectureStrategy Operations Audit Services Research Industry Environ- ment Demand Busi- ness Program Management

21 Here Fail Early Fail Often Goal

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23 NaiveElegant Incomprehensible Complex Low High Understanding Low High Detail Communication


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