Presentation on theme: "Setting Up A Patient Safety Program. Dr Abu Shafi. BSc MBBS LLM. Chairman and CEO. International Foundation for Improvement and Safety In Healthcare (IFISH)."— Presentation transcript:
Setting Up A Patient Safety Program. Dr Abu Shafi. BSc MBBS LLM. Chairman and CEO. International Foundation for Improvement and Safety In Healthcare (IFISH).
First Word That Comes To Mind FRUSTATED
An Overview Accept that there is a problem. How do we make healthcare provision safe?”
Today A taste of ethnographic research examining threats to patient safety. Strengths: Communications founded on mutual trust. Challenges: Shared perception of what constitutes safe practice.
CEO “Being precedes doing.”
CEO “Rushing all day to meetings, making phone calls, responding to s, doing paperwork, refereeing admin and clinical conflicts.”
CEO MD Plan, produce and implement: Job descriptions, Bylaws, Policies and Procedures.
CEO MD “Establish a blend of mission and margin.”
CEO MD ND “Recognise the value of staff members.”
CEO MD ND “Keep an eye on the future.”
CEO MD ND OD “Demonstrate an inherent confidence in your workforce.”
CEO MD ND OD “Be opportunity driven, not crisis driven- the powerless wait, the powerful act.”
CEO MD ND OD HRD “A robust recruitment process.”
CEO MD ND OD HRD “Disciplinary action”
CEO MD ND OD HR T&D “Pay close attention to the needs and developments of all healthcare workers.”
CEO MD ND OD HR T&D “Career development programs”
CEO MD ND OD HR T&D QMD “Develop an intense curiosity about the healthcare arena that you serve.”
CEO MD ND OD HR Tr&D QMD “All aboard who are going abroad.”
CEO MD ND OD HR Tr&D QMD FD “My wallet has cobwebs in it.”
“The line between good and evil and very often blurred.” CEO MD ND OD HR Tr&D QMD FD
Setting Up A Patient Safety Program. "How do you know you have won? When the energy is coming the other way and when your people are visibly growing individually and as a group." “The problem with healthcare- full of managers who have not got a ****** clue what **** they are doing!”