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Receiving / processing guests’ reservations Blocking, documenting guest reservations Welcoming/ greeting the guest, opening the door of his vehicle; unloading.

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Presentation on theme: "Receiving / processing guests’ reservations Blocking, documenting guest reservations Welcoming/ greeting the guest, opening the door of his vehicle; unloading."— Presentation transcript:

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2 Receiving / processing guests’ reservations Blocking, documenting guest reservations Welcoming/ greeting the guest, opening the door of his vehicle; unloading the luggage Attending to guest registration Settlement of guest’s bill Escorting guest to his room, carrying his luggage, explaining room facilities Reservation Clerk Desk Clerk Doorman / Bellboy Desk Clerk Front Office Cashier Bellboy

3 Updating the room status chart Preparing and updating guest folio Attending to all service request of guests, extending various forms of assistance like wake up calls, delivery of messages, etc. Updating guest account, preparing billing statement Assisting guests for check out Bill settlement, giving clearance for check out Thanking the guest, bidding goodbye Desk Clerk F.O. / H.K. Staff Front Office Cashier Bellboy Front Office Cashier All Staff


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