2 Receiving / processing guests’ reservations Reservation Clerk Blocking, documentingguest reservationsDesk ClerkWelcoming/ greeting the guest,opening the door of his vehicle;unloading the luggageDoorman / BellboyAttending to guest registrationDesk ClerkSettlement of guest’s billFront Office CashierEscorting guest to his room,carrying his luggage,explaining room facilitiesBellboy
3 Updating the room status chart Desk Clerk Preparing and updatingguest folioDesk ClerkAttending to all servicerequest of guests,extending various forms ofassistance likewake up calls,delivery of messages, etc.F.O. / H.K. StaffUpdating guest account,preparing billing statementFront Office CashierAssisting guests for check outBellboyBill settlement,giving clearance forcheck outFront Office CashierThanking the guest,bidding goodbyeAll Staff
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