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2010-2013.  Initial contract started Nov 2010  1 Project Lead/elearning specialist, 1 eLearning specialist, 2 tech writers  Rewrite Word docs (20 major.

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Presentation on theme: "2010-2013.  Initial contract started Nov 2010  1 Project Lead/elearning specialist, 1 eLearning specialist, 2 tech writers  Rewrite Word docs (20 major."— Presentation transcript:

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2  Initial contract started Nov 2010  1 Project Lead/elearning specialist, 1 eLearning specialist, 2 tech writers  Rewrite Word docs (20 major topics, 200 subtopics) into RoboHelp DPs within 6 months for Healthcare Reimbursement (HCR) division  HCR completed and new 1.5m contract awarded for 6 additional divisions  Customer Service Center (CSC)  Department of Program Integrity (DPI)  Eligibility, Enrollment & Verification (EEV)  National Non-VA Medical Care Program Office (NNPO)  Policy Management Dept: Appeals  State Home Per Diem Program: (SHPD)  1 graphic artist/2 tech writers added TDB Communications Desk Procedures Contract with VA HAC

3  RoboHelp, started with V7 and working in V10  Find information in RH within 4 clicks & 30 secs 2 clicks & 15 secs now!  F2F User Test DPs for over 250 claims processors, dept leads & supervisors  Training for internal/external users Desk Procedure Objectives

4 Approved Word DocWord Doc designed in RoboHelp Before & After Content

5 First design in 6 monthsComplete redesign of same DPs Redesign of HCR DPs

6 EEV Page Designs BeforeBefore AfterAfter

7 Check Your Knowledge in CaptivateExample of Graphical Navigation Customer Service Center Designs

8 Interactive Phone InstructionsTable Layout for ease of use More CSC Page Designs

9 Graphical Navigation Interactive self guided “How to Use DPs” CSC Continued……

10 Original Tech Writer GraphicGraphic redesigned for RH10 NNPO Sample Graphics

11 Original Visio Graphic Graphic Redesigned NNPO Sample Graphics

12 Timely Filing created in Visio Redesigned for clearer understanding NNPO Sample Graphics ….

13 Page Samples Department of Program Integrity (DPI)

14 NNPO Page Designs

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16 Captivate Movie


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