1. Matatu Owners Association (MOA). Making Public Transport (Matatu) accessible to Persons With Disabilities. MOA Initiative and way forward Making Public Transport (Matatu) accessible to Persons With Disabilities. MOA Initiative and way forward

2. VISION. To be the most preferred association of all matatu owners. Core values. Compliance, customer oriented, teamwork, professionalism and transparency. ‘MOA- making public transport accessible to PWD.’ VISION. To be the most preferred association of all matatu owners. Core values. Compliance, customer oriented, teamwork, professionalism and transparency. ‘MOA- making public transport accessible to PWD.’

3. Our endeavor is to ensure we comply with all standards that are customer friendly and fit to all. As per our subject, MOA is striving hard to address article 23 by first giving priorities to people with disabilities. Though at times, passengers scramble for seats, people with disabilities are given preference when boarding matatus. our crews have been trained on public relations thus guiding un-accompanied (pwd) passengers and ensure they reach their destination. ‘MOA- Making Public Transport Accessible to PWD’ Our endeavor is to ensure we comply with all standards that are customer friendly and fit to all. As per our subject, MOA is striving hard to address article 23 by first giving priorities to people with disabilities. Though at times, passengers scramble for seats, people with disabilities are given preference when boarding matatus. our crews have been trained on public relations thus guiding un-accompanied (pwd) passengers and ensure they reach their destination. ‘MOA- Making Public Transport Accessible to PWD’

4. One of our core values being to cater for our customers, MOA is striving to ensure satisfaction to all our customers. Some vehicles that we would like to invest in is those that have ramps to enable all passengers board smoothly. However the conditions of our roads will make this venture expensive. ‘MOA- making public transport accessible to PWD.’

5. In all aspects, MOA ensures all people with disabilities are welcome in all vehicles thus eradicating any form of discrimination on people with disabilities. On access to our vehicles as highlighted above is a challenge. Lack of special designated stages within towns is a hindrance. This is due to lack of adequate space in our towns and time allocated for picking. ‘MOA- making public transport accessible to PWD.’

6. Calling for compliance, MOA would like to ensure safety for all. Lack of ample termini for our vehicles makes people with disability to trek for long to get vehicles to their various destinations. We are however working with the local authorities to create such places and at the same time decongest towns. MOA- making public transport accessible to PWD.’ ‘MOA- making public transport accessible to PWD.’

7. Disability is not inability. We therefore appreciate all our customers. After seeing a special bus that can cater for people with disabilities, as MOA, we shall work hand in hand with the government, motor vehicle assemblers to ensure accesibility of such vehicles at reasonable costs. MOA- making public transport accessible to PWD.’

8. Thank you.