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VERIZON WIRELESS AS A LEARNING ORGANIZATION Bellevue University Javon Annie Oh, MSM 620.

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Presentation on theme: "VERIZON WIRELESS AS A LEARNING ORGANIZATION Bellevue University Javon Annie Oh, MSM 620."— Presentation transcript:

1 VERIZON WIRELESS AS A LEARNING ORGANIZATION Bellevue University Javon Annie Oh, MSM 620

2 AGENDA  Marni Walden  What is a Learning Organization  Why Change is Necessary  Learning vs. Training  Examples of VZW as a Learning Organization  Goals and Challenges  Leadership Development

3 VERIZON WIRELESS EVP & COO  Marni Walden  Executive Vice President and Chief Operating Officer  20 years experience in the wireless industry  Area President  Vice President and Chief Marketing Officer

4 LEARNING ORGANIZATION  “A learning organization is an organization skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights”  -David A. Garvin

5 CHANGE IS NECESSARY  “If the rate of change on the outside exceeds the rate of change on the inside, the end is near.”  - Jack Welch

6 TRAINIG VS. LEARNING  Training – Instances  Product or Process  Beginning  End  Done  Learning – On going  Culture  Appling Skills  Business Better

7 VERIZON WIRELESS VLSS Verizon Lean Six Sigma 1 NPS Net Promoter Score 2 Ideas at Work Get ideas from employees. 33

8 GOALS & CHALLENGES  GOALS  Deliver shareholder value  Grow Revenue  Cost Structure  Satisfy customers  CHALLENGES  Employees  Commitment  Engagement

9 LEADERSHIP DEVELOPMENT  Execution  Think  Broader  Strategic  Communication  Innovation

10 Closing


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