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We facilitate access to information www.sabinet.co.za We facilitate access to information www.sabinet.co.za.

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Presentation on theme: "We facilitate access to information www.sabinet.co.za We facilitate access to information www.sabinet.co.za."— Presentation transcript:

1 We facilitate access to information We facilitate access to information

2 We facilitate access to information “Technical Challenges & Connectivity Difficulties” Presented by: Hennie Rautenbach – 17 November 2010 GAELIC Summer Training Camp

3 We facilitate access to information Where is the problem ???

4 We facilitate access to information Where is the problem ???

5 We facilitate access to information Check with a co-worker ???

6 We facilitate access to information Things you can try… 1. Reboot the Computer 2. Check your proxy settings 3. Can you open *other* sites ? 4. Try an alternative browser 5. Open the site on your mobile 6. Phone the Helpdesk 7. Use your mobile as a modem

7 We facilitate access to information The site is so slow… 1. Check the traffic graphs ! 2. Congestion - Insufficient bandwidth ? 3. Routing problems ? 4. Poorly configured Q.o.S. ? 5. Overloaded Caches ? 6. Firewall unable to cope ? 7. No acceptable use policy ?

8 We facilitate access to information The site bombs out midway… 1. Is Javascript & Active X enabled ? 2. Is a virus scanner enabled ? 3. Is the required Plug-Ins installed ? 4. Is your Browser the latest version ? 5. Have you verified the URL ? 6. Have you cleared the Cache ? 7. Have you cleared the Browser History ?

9 We facilitate access to information Thank you! Presented by: Hennie Rautenbach Tel no: (012)


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