1. We facilitate access to information www.sabinet.co.za We facilitate access to information www.sabinet.co.za

2. We facilitate access to information www.sabinet.co.za “Technical Challenges & Connectivity Difficulties” Presented by: Hennie Rautenbach – 17 November 2010 GAELIC Summer Training Camp

3. We facilitate access to information www.sabinet.co.za Where is the problem ???

4. We facilitate access to information www.sabinet.co.za Where is the problem ???

5. We facilitate access to information www.sabinet.co.za Check with a co-worker ???

6. We facilitate access to information www.sabinet.co.za Things you can try… 1. Reboot the Computer 2. Check your proxy settings 3. Can you open *other* sites ? 4. Try an alternative browser 5. Open the site on your mobile 6. Phone the Helpdesk 7. Use your mobile as a modem

7. We facilitate access to information www.sabinet.co.za The site is so slow… 1. Check the traffic graphs ! 2. Congestion - Insufficient bandwidth ? 3. Routing problems ? 4. Poorly configured Q.o.S. ? 5. Overloaded Caches ? 6. Firewall unable to cope ? 7. No acceptable use policy ?

8. We facilitate access to information www.sabinet.co.za The site bombs out midway… 1. Is Javascript & Active X enabled ? 2. Is a virus scanner enabled ? 3. Is the required Plug-Ins installed ? 4. Is your Browser the latest version ? 5. Have you verified the URL ? 6. Have you cleared the Cache ? 7. Have you cleared the Browser History ?

9. We facilitate access to information www.sabinet.co.za Thank you! Presented by: Hennie Rautenbach E-mail: hennie.rautenbach@gmail.com Tel no: (012) 643-9500