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The Student Experience – University Developments Dr. Moira Helm Director of the Change Programme/Student Survey Unit.

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Presentation on theme: "The Student Experience – University Developments Dr. Moira Helm Director of the Change Programme/Student Survey Unit."— Presentation transcript:

1 The Student Experience – University Developments Dr. Moira Helm Director of the Change Programme/Student Survey Unit

2 ‘The Student Experience’ Explore what is meant by ‘the Student Experience’ Hear what our students and staff tell us Introduce the Change Programme

3 Canterbury Christ Church University (CCCU) Teacher Training College 55% increase in student numbers ( ) 5 campuses New V-C 2010 Strategic Plan ( )

4 Who are our students? CCCU 18,186 students years48 % years11% 30+ years41% Full time59% Part-time41% UK92% Non-UK8%

5 What is ‘The Student Experience’?

6 ‘The Student Experience’ Snaith and Stephenson, 2010 LEARN AND GAIN AN AWARD CURRICULU M ACCESSIBILITY PHYSICAL SPACE PRICE OF SANDWICHES EMPLOYABILITY INTEGRATION INTERNAL/EXTERNAL ENVIRONMENT

7 Impact of New Fees Regime? If they were paying circa £9000, current students say they would have: made greater demands to “ensure they were ‘getting the most for their money’” spent more time in paid jobs if they were paying the proposed increased fees The Sodexo University Lifestyle Survey 2012

8 What Do We Know? Students and staff experience have raised a number of issues. Great place to study and work BUT… Variability across programmes (T&L and academic support) Assessment and feedback Organisation and management Learning resources Feedback from students

9 CCCU NSS Results by Year

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13 Engagement Student engagement Staff engagement Staff volunteers Staff conferences Academic Leads

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