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Slide 1 IT Service Continuity Management. Slide 2 Goal – Primary Objective To support the overall Business Continuity management process by ensuring that.

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Presentation on theme: "Slide 1 IT Service Continuity Management. Slide 2 Goal – Primary Objective To support the overall Business Continuity management process by ensuring that."— Presentation transcript:

1 Slide 1 IT Service Continuity Management

2 Slide 2 Goal – Primary Objective To support the overall Business Continuity management process by ensuring that the required IT technical services and facilities can be recovered within required and agreed business time-scales

3 Slide 3 Why Continuity Management Ensuring business survival by reducing the impact of a disaster or major failure Reducing the vulnerability and risk to the business by effective risk analysis and risk management Preventing the loss of Customer and User confidence Producing IT recovery plans that are integrated with and fully support the organisations overall Business Continuity Plan

4 Slide 4 Considerations IT Service Continuity options need to be understood and the most appropriate solution chosen in support of BCM requirements Roles and responsibilities need to be identified and supported from a senior level IT recovery plans and Business Continuity plans need to be aligned regularly reviewed, revised and tested

5 Slide 5 The Business Continuity Life-cycle Overview Stage 1 – Initiation Initiate Business Continuity Manager Stage 2 – Requirements and Strategy Stage 3 - Implementation Stage 4 - Operational Management

6 Slide 6 Stage 2 – Requirements and Strategy Business Impact Analysis Identification of Critical Business Processes and Speed of Recovery Risk Assessment and Methodology Threats to Assets CRAMM – CCTAs Risk Analysis Management Methodology (Central Computer and Telecommunications Agency) Business Continuity Strategy Based on Top Risks

7 Slide 7 Risk Analysis (CRAMM) ANALYSIS AssetsThreatsVulnerabilities MANAGEMENT Risks Countermeasures

8 Slide 8 Risk Analysis Asset Categorise and RANK 1-10 Hardware Software People Buildings etc. Threat List and RANK 1-3 Vulnerability against Assets Matrix RANK 1-3 Risk = Asset * Threats * Vulnerability

9 Slide 9 IT Recovery Options Do nothing Manual back-up – revert to pen and paper Reciprocal arrangements with another company Gradual recovery - Cold Standby Intermediate recovery - Warm Standby Immediate recovery - Hot Standby

10 Slide 10 Gradual Recovery – COLD standby Time to recovery > 72hrs Empty Computer space Remote Portable Nothing in the rooms Requires contracts / procedures in place to set up

11 Slide 11 Intermediate Recovery – WARM standby Time to recovery 24hrs to 72hrs Filled Computer space Remote Portable Networked Computers but with NO Data

12 Slide 12 Immediate Recovery – HOT standby Time to recovery within the working day 0hrs to 8hrs Filled Computer Space Remote Portable Networked Computers with Data (but not necessarily up to date)

13 Slide 13 Benefits of Continuity Management Management of risk and the consequent reduction of the impact of failure Fulfilment of regulatory requirements Potentially lower insurance premiums A more business focussed approach to IT continuity and recovery Reduced business disruption during an incident Increased customer confidence and organisational credibility

14 Slide 14 Exam Tips Know the Disaster Recovery options ISCM

15 Slide 15 Exam Questions In relation to IT Service Continuity Planning, the severity of a disaster depends upon: AThe time of day it occurs BHow many people are available to assist in recovery CThe type of disaster, whether flood, fire etc DThe impact (EFFECT) upon customers businesses

16 Slide 16 Exam Questions Consider the following statements about IT Service Continuity Planning: 1The intermediate recovery external option offers a remote installation, fully equipped with all the required hardware, software, communications and environmental control equipment 2The intermediate recovery external option is often shared between multiple customers and in the event of a disaster may not be available due to over-subscription ABoth BNeither COnly 1 DOnly 2

17 Slide 17 Exam Questions Your organisation has just entered into a Gradual Recovery (Cold Standby) IT service Continuity Agreement. Within the ITIL definition, which of the following lists is INCORRECT for what you could find at the contingency site? AA building, electricity, telecommunications equipment, office space for technical staff BStand-by generator, telecommunications equipment, system manuals, support staff, water CA building, telecommunications equipment, a computer, support staff, documentation DA building, electricity, water, support staff, system manuals

18 Slide 18 Exam Questions Which of the following would you NOT expect to see in an IT Service Continuity Plan? AContact lists BThe version number CReference to change control procedures DFull Service Level Agreements (SLM)


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