Presentation on theme: "The mentoring process Jane Stubberfield E mentoring"— Presentation transcript:
1 The mentoring process Jane Stubberfield E mentoring What preparation will you want to do before starting mentoring? We will examine that in this session ‘ preparing for the meeting’.
2 Objectives By the end of this session you will be able to: Identify the need for e-mentoringAssess the differences between face-to-face mentoring and e-mentoringEvaluate the effectiveness of e-mentoringBy the end of this session you will be able to:Identify the need for e-mentoringAssess the differences between face-to-face mentoring and e-mentoringEvaluate the effectiveness of e-mentoring
3 Computer-mediated mentoring E-mentoringNamesE-mentoringComputer-mediated mentoringTelementoringmentoringInternet mentoringOnline mentoringVirtual mentoringThere are many names given to this type of mentoring, here are the most common ones found by Bierema and Hill. E-mentoring is using computer resources to carry out the mentoring. is largely used.Based on Bierema, L. L. & Hill, J. R. (2005) Virtual mentoring and HRD, Advances in Developing Human Resources :556
4 E-mentoring“I am, I have to admit, a converted sceptic about mentoring at a distance. Having invested so much time and research into the virtues of face-to-face developmental dialogue, I could not see how the mentoring relationship could possibly be as meaningful when the primary form of communication was e- mail. Experience as an e-mentor and interviews with participants successful e-mentoring relationships have convinced me that e-mentoring is not an inferior substitute for ‘real’ mentoring. Rather, it is simply a different approach to mentoring and can be as effective – and in some cases, potentially more effective – than traditional approaches”David Clutterbuck starts his chapter on e-mentoring with this statement. It is an interesting statement that begs the question is e-mentoring a tool to use when traditional mentoring is not possible because of logistical or time constraints or is it a development tool that should be considered equally to traditional mentoring.Clutterbuck, D. (2004) Everyone needs a mentor, fourth edition. London, CIPD
5 Differences to traditional mentoring Virtual mentoringTraditional mentoringCommunicating via computerCommunicating face-to-faceMentoring is asynchronousMentoring is synchronousTime is not a major issueTime can be a major issueLocation is not an issueLocation can be an issueNo personal touchAll personal touchCan be inexpensiveCan be expensiveIs recorded so cannot be confidentialIs not recorded so can be confidentialHere is the summary made by Kirk and Longer in their study of moving from traditional to virtual mentoring.Based on Kirk, J.J. & Olinger, J. (2003) From traditional to virtual mentoring,
6 Advantages and disadvantages exercise What are the advantages and disadvantages of e-mentoring?Based on the previous slide and your own thinking here is an exercise to get you starting to think about the advantages and disadvantages of e-mentoring? Write down your answers
7 Example answers - Advantages Mentoring can be carried out despite the distance between the mentor and the clientDon’t have to be in the same place at the same timeGreater pool of mentors to match withMore time to consider repliesCan go back over conversations and re-readPeople sometimes find it easier to talk about difficult situations or to give feedback in than face-to-facePeople who enjoy s, often enjoy mentoringEasy access to other information via hyperlinks etcLess time between communicationsHere are some answers that you may have thought of. Firstly with e-mentoring, the mentoring can be carried out without the need for travel for either party and despite the distance between the mentor and the client. This also means that they don’t have to be in the same place at the same time, so the client can write an at one time and the mentor reply later when it is convenient for them. It is asynchronous communication.With e-mentoring there is potentially a much greater pool of mentors to choose from. The mentor and client do not have to be situated near each other. This also means that a client can choose from experts all over the world and very specialised in their own particular field.s allow both mentor and client to take more time over replies and so allows for more considered thoughts on both sides. Linked to this is the fact that because s are written then it is possible to go over conversations and look back on what has been said in the past.There are some people who find it easier to have more difficult conversations by because they are distanced from the personResearch has found that the person’s attitude to computers can have a big impact on their acceptance of e-mentoring. So those who enjoy s and social networking are found to enjoy e-mentoring much more.E-mentoring does mean that each person can access information much more easily, through attachments, hyperlinks etc.With traditional mentoring meetings, they may take place, say once a month. With e-mentoring the time between communications can be far less.What other advantages did you find?
8 Example answers - Disadvantages Depends on computer literacyRequires access to computersCan’t see body language or hear changes in tone of voiceNot so easy to help people with emotional and deep seated issuesMay be less easy to build rapportNeeds frequent s to maintain relationshipMatching without seeingis recorded, so can be issues of confidentialityTraining may not be so easySome fairly obvious disadvantages are that the mentor and client need to be computer literate and have access to computers. This is increasingly less of a problem in organisations.The main disadvantage of e-mentoring is that neither party can see or hear each other and so miss on all the valuable information that brings to a relationship. This may lessen the richness of the communication and may make it less easy to build rapport. As we are 40 years plus into s though, people have found some ways of compensating for this using things such as emoticons and the way they use language and matching style of writing and words etc. Some mentoring programs like to start with a face-to-face meeting and then e-mentoring, or having a combination throughout for this reason. It has been found that frequent s are needed to maintain the relationship.Matching mentor and client may not be so easy, because the matching is usually solely based on written information.And finally training for clients and mentors may not be as easy because of the distance between them.is recorded and so can lead to issues of confidentiality, particularly in organisations that track for misuse etc.What other disadvantages did you think of? What ways of overcoming these disadvantages can you think of?
9 E-mentoring exercise E-mentoring is an inferior method of mentoring and should only be used as a last resort. Discuss.How could face-to-face and e-mentoring be successfully combined?This exercise is to help you think carefully about the use of e-mentoring
10 ReferencesBierema, L. L. & Hill, J. R. (2005) Virtual mentoring and HRD, Advances in Developing Human Resources :556Clutterbuck, D. (2004) Everyone needs a mentor, fourth edition. London, CIPDKirk, J.J. & Olinger, J. (2003) From traditional to virtual mentoring, Washington, DC: Eric.Click to add notes