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© 2005 Meeting of Minds Social Networking Tools & KM: What You Can Do Now Dave Pollard KMWorld & Intranets 2005.

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Presentation on theme: "© 2005 Meeting of Minds Social Networking Tools & KM: What You Can Do Now Dave Pollard KMWorld & Intranets 2005."— Presentation transcript:

1 © 2005 dave.pollard@sympatico.ca Meeting of Minds Social Networking Tools & KM: What You Can Do Now Dave Pollard KMWorld & Intranets 2005

2 © 2005 dave.pollard@sympatico.ca Meeting of Minds The Social Networking Landscape

3 © 2005 dave.pollard@sympatico.ca Meeting of Minds What’s Wrong with 1 st Generation SNAs  Inflexible, tedious information architecture  Profile poverty  No separation between What I Have and What I Need personas  Lack of harvesting capability  Populated just in case instead of canvassed just in time  The most needed people have the least time and motivation to participate  Over-engineered and unintuitive  Lack of scalability: Centralized instead of peer-to-peer  Socially awkward  Low signal-to-noise ratio because of dysfunctional information behaviours (blockages, disconnects, lack of trust)

4 © 2005 dave.pollard@sympatico.ca Meeting of Minds Seven Principles of Social Networking  Mutual trust, respect, context, and self-disclosure are all prerequisites to good relationships  Relationships require a conversational ice-breaking  First impressions matter  Information conveyed by observation counts more than that conveyed by language  Collaboration is the miracle glue of relationships  Every interaction carries the burden of our entire networks "I appreciate what you're telling me, but how am I going to explain and work this out with A, B and C?"  Social networks are complex systems

5 © 2005 dave.pollard@sympatico.ca Meeting of Minds What You Can Do Now: Weblogs  Educate the project team  Identify the pilot group  Develop a starting personal taxonomy and starting personal content archive for each pilot group member  Select a blogging tool  Get the IT subteam to:  Convert personal content archives to HTML & ‘bulk publish’ them  Create a personal TOC for each group member  Develop a password protection scheme  Offer everyone a brief seminar on blog publishing & subscribing  Talk up blogs outside the organization  Set up a blog help/monitoring group

6 © 2005 dave.pollard@sympatico.ca Meeting of Minds What You Can Do Now: Expertise Finders  Don’t expect JIC directories to work  Set up a JIT canvassing system connected to e-mail groups, a with request form  Keep a close eye on Google

7 © 2005 dave.pollard@sympatico.ca Meeting of Minds What You Can Do Now: Simple Virtual Presence  Get everyone using Skype  For now, use an expert like Robin Good to design a custom, managed solution

8 © 2005 dave.pollard@sympatico.ca Meeting of Minds What You Can Do Now: Collaboration  Forget high-tech: To unearth the best ideas and creative solutions, use Open Space with MindMaps  To assess, forecast, decide among alternatives, tap the Wisdom of Crowds  If you have to use a tool, make it simple and accessible outside the firewall (e.g. wiki)

9 © 2005 dave.pollard@sympatico.ca Meeting of Minds Social Network Mapping: Worth the Effort?  Don’t just map quantity, map quality and value  Use it to support expertise finder canvassing  Look for bottlenecks and disconnects

10 © 2005 dave.pollard@sympatico.ca Meeting of Minds 2 nd Generation SNA: What’s Hot Flickr Del.icio.us

11 © 2005 dave.pollard@sympatico.ca Meeting of Minds 2 nd Generation SNA: What’s Hot MySpace DodgeBall

12 © 2005 dave.pollard@sympatico.ca Meeting of Minds 2 nd Generation SNA: What’s Hot Facebook Insider Pages

13 © 2005 dave.pollard@sympatico.ca Meeting of Minds 2 nd Generation SNA: What’s Hot Also: Sensor hook-ins to social software: GPS, medical info etc. Zimbra Flock

14 © 2005 dave.pollard@sympatico.ca Meeting of Minds Further Reading (1)  Judith Meskill’s Social Networking Tools Meta-List http://socialsoftware.weblogsinc.com/entry/9817137581524458/  The Social Networking Landscape (blog article) http://blogs.salon.com/0002007/2005/11/02.html#a1327  Setting Up a Weblog Pilot (blog article) http://blogs.salon.com/0002007/2004/06/30.html#a794  Skype: skype.com  Robin Good Collaboration Consulting: http://www.kolabora.com/  Open Space: http://www.chriscorrigan.com/openspace/  MindMaps: http://wwww.innovationtools.com/resources/mindmapping.asp  Wisdom of Crowds: http://blogs.salon.com/0002007/2004/11/15.html#a952  Wikis: http://en.wikipedia.org/wiki/Comparison_of_wiki_software  The Hidden Power of Social Networks by Rob Cross http://www.robcross.org/book_jacket.htm

15 © 2005 dave.pollard@sympatico.ca Meeting of Minds Further Reading (2)  Del.icio.us: Del.icio.us  Flickr: Flickr.com  DodgeBall: Dodgeball.com  MySpace: Myspace.com  FaceBook: Facebook.com  InsiderPages: Insiderpages.com  Zimbra: Zimbra.com  Flock: Flock.com


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