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Teaching Business Intelligence Paul Hawking Victoria University.

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Presentation on theme: "Teaching Business Intelligence Paul Hawking Victoria University."— Presentation transcript:

1 Teaching Business Intelligence Paul Hawking Victoria University

2 2 Why BI?

3 3 Why Not BI? Motivation Tools Resources

4 4 Corporate Performance Management How is my company performing? BI Competency Centre How do I implement BI best practices across the enterprise? Data Quality What are the best practices to ensure data quality? ArchitectureExtraction Transformation Loading Query Development Performance What objects do I need to create in my BI environment? How do I load and integrate data from different source systems? How do I build efficient queries? How can I improve the performance of my BI environment? Mobile BI How can I make my BI mobile? Implementation How to best implement BI in my company.

5 5

6 6 Strategy and Business Processes

7 7 Business Process Elements Organisational Units Sales Area Distribution Channel Transactions Sales Order Creation Goods Issue Data Master Data Customer Material Transactional Data Sales Quantity Sales Price Process Indicator

8 8

9 9 Strategic Success – Tetra Pak Tools People Process Performance

10 10

11 11 The Result: Workers Lose Productivity from Inadequate Information Access Source: Economist, ‘Enterprise Knowledge Workers Study; November, % Lose Productivity Other effects: 47% Make Flawed Decisions 45% Lose Competitive Agility

12 12 Growing Importance of Business Intelligence

13 13 Top 10 Business and Technology Priorities in 2010 RankingTop 10 Technology PrioritiesRanking Virtualization3 2Cloud computing 3Web 2.0 4Networking, voice and data communications 7 5Business Intelligence1 6Mobile technologies 7Data/document management and storage 9 8Service-oriented applications and architecture 10 9Security technologies5 10IT management Source: Gartner EXP (January 2010)

14 14 Business Intelligence Process

15 15 Information Systems To Support Decision Making

16 16 SAP Business Objects Business Intelligence

17 17 Business Intelligence Platform

18 18 Business Drivers and Target Groups

19 19 Business Drivers and Target Groups Reporting Tools for Different User Groups

20 20 Business Drivers and Target Groups Reporting Tools for Different User Groups

21 21 Crystal Reports Proven standard for report design Used by more than over 500 major software vendors Sophisticated report formatting Pixel perfect reports Create multi-page Multi-query Templates and wizards to speed up report creation Secure, large scale distribution of reports Connectivity to any data source

22 22 SAP Crystal Reports Access

23 23 SAP Crystal Report Resources Crystal Reports Crystal Reports Enterprise

24 24 Business Drivers and Target Groups Reporting Tools for Different User Groups

25 25 SAP Business Objects Dashboard (formerly xcelsius) Personalised Flash based dashboards Variety of output mediums Microsoft Office Documents Portals PDF Empower business users with interactive information Powerful “what if” analysis with sliders and other controls Ability to drill down Pre-built components, skins, maps, charts, gauges, and selectors

26 26 SAP Business Objects Dashboard Design Access

27 27 SAP Business Objects Dashboard Resources

28 28 Business Drivers and Target Groups Reporting Tools for Different User Groups

29 29 Web Intelligence (Interactive Analysis) Self service analysis and reporting Business Users (Limited) technical expertise (report designers), business domain expertise Interactive report creation Flexible formatted reports with built-in analysis features Built on any type of data source

30 30 SAP Business Objects Web Intelligence Access

31 31 SAP Business Objects Web Intelligence Resources Web Intelligence

32 32 Business Drivers and Target Groups Reporting Tools for Different User Groups Analysis (OLAP/Office) Analysis (OLAP/Office)

33 33 Analysis (OLAP/Office) Optimized for highly interactive analysis (Ad Hoc) Explore multi-dimensional data sets Available for Web based and Microsoft Office focused deployments Comprehensive range of business and time calculations Visualization options Exception highlighting Ability to drill down into details (Web Intelligence or Crystal Reports)

34 34 SAP Business Objects Analysis Resources

35 35 Business Drivers and Target Groups Reporting Tools for Different User Groups Analysis (OLAP/Office) Analysis (OLAP/Office)

36 36 Business Objects Explorer Search and navigation tool for casual users to access business data Ability to search, explore and visualise large data volumes via Business Warehouse Accelerator (BWA) Guided analysis and smart visualisations Limited training required

37 37 SAP Business Objects BI On Demand Resources

38 38 Teaching Approaches 告诉我,我会忘记 展示给我,我会记住 涉及到我,我会了解 Interaction Tell me, I’ll forget Show me, I’ll remember Involve me, I’ll understand

39 39 Business Intelligence Knowdules

40 40 SAP Business Intelligence Tools and Tutorials ToolUniversity Curriculum SAP TutorialsFree trial SAP Business Information Warehouse  Technical  Business Crystal Reports  Web Intelligence (Interactive Analysis)   Interactive Analysis Business Objects Explorer   (included in BI On Demand) Analysis Office  Analysis OLAP  Dashboard Design  BI On Demand 

41 41 SAP Community Network Leadership in Social Innovation, Social Commerce and Social Intelligence > 2.3 million members strong > 200 countries and territories ~ 20,000 new members / month Members ~ 1.1 million unique visitors / month > 4 million 20 million pages / month Traffic > 200,000 have contributed (ever) > 99,000 last year w/ 2,000 top contributors ~ 6,000 bloggers … 100+ SAP Mentors … Contributors ~ 4,000 posts / day in 350+ forums ~ 2 million topic 7M messages ~ 2 million monthly newsletter impressions Momentum ~ 700+ SAP ecosystem solutions Thousands of demos and trials delivered Serving >200 all industries Impact “SAP Community Network may be the most extensive use to date of social media by a corporation.” Leveraging the Talent-Driven Organization The Aspen Institute

42 42 BI Community Content – Open to Public Keycode for 3-month validity (Crystal Reports and Dashboards)

43 43 Steps to access UA-members only content 1. Log on to with user ID and passwordwww.uac.sap.com 2. On UAC landing page, click this on top right-hand corner : 1.Select “Business Intelligence” section under UA Library (left-hand bar) 2.Scroll down to “UA Business Intelligence Curricula”. All BI-related content are available here. 3.Additional Resources o Check out “Recent BI documents” for additional teaching materials d by other professors o Participate in “BI discussion forum” or post your own questions to start communicating with others in the community UA Program Members Access UA Library Reserve Desk

44 44 BI Curricula for UA Members only

45 45 SAP Crystal Reports & SAP Integration Kit https://cw.sdn.sap.com/cw/docs/DOC https://cw.sdn.sap.com/cw/docs/DOC Step 2: Download softwares with 6-month validity keycode Step 1: Download slides, case studies and xls files for exercises

46 46 SAP Crystal Dashboard Design Step 1: Download slides, case studies and xls files for exercises Step 2: Download software with 6-month validity keycode

47 47 SAP Crystal Dashboard Design - Complete Standalone Kit without going to UCC Lecture Slides & teaching notes Data sources for exercises Case studies/exercises

48 48 SAP BusinessObjects Web Intelligence & Universe Design https://cw.sdn.sap.com/cw/docs/DOC-51386

49 49 SAP Business Objects Explorer https://cw.sdn.sap.com/cw/docs/DOC

50 50 SAP Business Objects Explorer Lecture slides teaching notes Exercises plus data source Case study based on GBI

51 51

52 52 A journey of 1,000 miles starts with 1 step.

53 53 SAP BI Timo Elliot

54 54 SAP Community Network Leadership in Social Innovation, Social Commerce and Social Intelligence > 2.3 million members strong > 200 countries and territories ~ 20,000 new members / month Members ~ 1.1 million unique visitors / month > 4 million 20 million pages / month Traffic > 200,000 have contributed (ever) > 99,000 last year w/ 2,000 top contributors ~ 6,000 bloggers … 100+ SAP Mentors … Contributors ~ 4,000 posts / day in 350+ forums ~ 2 million topic 7M messages ~ 2 million monthly newsletter impressions Momentum ~ 700+ SAP ecosystem solutions Thousands of demos and trials delivered Serving >200 all industries Impact “SAP Community Network may be the most extensive use to date of social media by a corporation.” Leveraging the Talent-Driven Organization The Aspen Institute

55 55 SAP Business Intelligence Tools and Tutorials ToolUniversity Curriculum SAP TutorialsFree trial SAP Business Information Warehouse  Technical  Business Crystal Reports  Web Intelligence   Interactive Analysis Business Objects Explorer  Analysis Office  Analysis OLAP  Dashboard Design  BI On Demand 

56 56 BI Community Content – Open to Public Keycode for 3-month validity (Crystal Reports and Dashboards)

57 57 Steps to access UA-members only content 1. Log on to with user ID and passwordwww.uac.sap.com 2. On UAC landing page, click this on top right-hand corner : 1.Select “Business Intelligence” section under UA Library (left-hand bar) 2.Scroll down to “UA Business Intelligence Curricula”. All BI-related content are available here. 3.Additional Resources o Check out “Recent BI documents” for additional teaching materials d by other professors o Participate in “BI discussion forum” or post your own questions to start communicating with others in the community UA Program Members Access UA Library Reserve Desk

58 58 BI Curricula for UA Members only

59 59 SAP Crystal Reports & SAP Integration Kit https://cw.sdn.sap.com/cw/docs/DOC https://cw.sdn.sap.com/cw/docs/DOC Step 2: Download softwares with 6-month validity keycode Step 1: Download slides, case studies and xls files for exercises

60 60 SAP Crystal Dashboard Design Step 1: Download slides, case studies and xls files for exercises Step 2: Download software with 6-month validity keycode

61 61 SAP Crystal Dashboard Design - Complete Standalone Kit without going to UCC Lecture Slides & teaching notes Data sources for exercises Case studies/exercises

62 62 SAP BusinessObjects Web Intelligence & Universe Design https://cw.sdn.sap.com/cw/docs/DOC-51386

63 63 SAP Business Objects Explorer https://cw.sdn.sap.com/cw/docs/DOC

64 64 SAP Business Objects Explorer Lecture slides teaching notes Exercises plus data source Case study based on GBI

65 65 SAP Business Tools and Tutorials ToolUniversity Curriculum SAP TutorialsFree trial SAP Business Information Warehouse  Technical  Business Crystal Reports  Web Intelligence   Interactive Analysis Business Objects Explorer  Analysis Office  Analysis OLAP  Dashboard Design  BI On Demand 

66 66

67 67

68 68 Paul Hawking SAP Academic Programs Director School of Management and Information systems Telephone: Mobile:


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