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The cure for what ails you: tackling inappropriate workplace behaviour Virginia Masters Senior Executive Lawyer T 03 9242 1201

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Presentation on theme: "The cure for what ails you: tackling inappropriate workplace behaviour Virginia Masters Senior Executive Lawyer T 03 9242 1201"— Presentation transcript:

1 The cure for what ails you: tackling inappropriate workplace behaviour Virginia Masters Senior Executive Lawyer T 03 9242 1201 virginia.masters@ags.gov.au November 2011

2 2 What are the symptoms? —undercurrents of dissatisfaction —absenteeism and staff turnover —‘off the record’ complaints —formal allegations of misconduct —coordinated complaints —whistleblower reports —retaliatory attacks

3 3 What is the diagnosis? —complaint about another’s conduct —complaint about management action —private interpersonal dispute —you must know what you are dealing with —wrong diagnosis could have bad consequences

4 4 What is the prescription? —informal mediation —informal counselling —formal mediation —dispute resolution under EA —disciplinary action —performance management —separating the parties —pick the correct remedy for the situation

5 5 What is the prognosis? —can the parties be trusted to work together? —is the relationship salvageable? —what can you do to support recovery? —irretrievable situations are best ended —voluntary separation —attrition —termination of employment

6 6 Thank you ANY QUESTIONS?


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