Presentation on theme: "New Horizon Taekwondo 태권도 새 호라이즌 新地平線跆拳道 أفق جديد للتايكوندو."— Presentation transcript:
1 New Horizon Taekwondo태권도 새 호라이즌新地平線跆拳道أفق جديد للتايكوندو
2 Organisational Chart New Horizon Taekwondo Director HR Manager Marketing ManagerOperations ManagerInstructorsReceptionistAccounts Clerk
3 New Horizon TaekwondoReceptionist – Position DescriptionMain Job Tasks and Responsibilitiesanswer telephone, screen calls and direct callstake and relay messagesprovide information to callersgreet persons entering organizationdirect persons to correct destinationdeal with queries from the public and customersprepare letters and documentsreceive and sort mail and deliveriesschedule appointmentsmaintain appointment diarytidy and maintain the reception area
4 New Horizon TaekwondoReceptionist – Position DescriptionEducation and Experienceminimum VCEknowledge of administrative and clerical proceduresknowledge of Microsoft Office and Internetknowledge of customer service principles and practiceskeyboard skillsKey Competenciesverbal and written communication skillsprofessional personal presentationcustomer service orientationorganising and planningattention to detailreliabilitypunctuality
5 New Horizon TaekwondoReceptionist – Position DescriptionHoursPart time – 24 hours per weekTimingsMon – Wed9am – 5pmRemuneration$18 phDiscussion pointsSick leaveAnnual leaveOvertimeAllowances etc.
8 New Horizon Taekwondo Cover letter 1. Make it personal Why does it matter? Because addressing your cover letter to a named individual will create a quicker connection with the reader than a generic salutation. Likewise, if you can demonstrate your knowledge of the company or its products, your cover letter will stir the reader’s interest and stand head and shoulders above the rest. 2. Decide what makes you unique It pays to differentiate between what you have to offer your employer and what your competitors can offer. Making a list will help you determine your personal point of difference, which will help not only in terms of knowing your own value, but will give your cover letter that competitive edge.Source:
9 New Horizon Taekwondo Cover letter 3. Think about specifics A common recruitment complaint from employers is jobseekers not addressing selection criteria - so it pays to get it right. Make a list of the selection criteria then use bullet points and the SAO technique to demonstrate where and when you gained similar experience (Situation), what you did and how you did it (Action), and what the result of your actions were (Outcome.)4. Flaunt your achievements Every potential employer expects to hear about your achievements, but presenting the ones that best represent your relevant experience or transferable skills is critical. How to choose? Make a list of key achievements and only use the ones that relate best to the selection criteria and prove your abilities. Source:
10 New Horizon Taekwondo Cover letter 5. Think about the layout Next to the content of your cover letter, its layout is probably the most important decision you'll make. There are a lot of things to consider, and it pays to use bullet-points for ease of reading, but one of the most important layout considerations is that your cover letter spans no more than one page in total.6. Don’t be afraid to follow things up So you submitted your job application on time, the application closing date passed a week ago, and you still haven’t heard a response? Don't be afraid to reiterate your interest in the job with a follow-up phone call to your potential employer. Asking if your cover letter or resume was received and gently re-stating your suitability for the job can increase your chances of being interviewed.Source:
11 Tailor Your Cover Letter To The Job You're Applying For New Horizon TaekwondoCover letter - TipsDon't Write An Essay!Tailor Your Cover Letter To The Job You're Applying ForAddress The Selection CriteriaKeep A Clear And Concise LayoutFormatWatch Your Spelling And Grammar!State What YOU'RE Looking ForSource:
12 New Horizon Taekwondo Cover letter - Sample Dear Mr Klein I wish to apply for the position of Personal Assistant (your reference 0900/A) as advertised on SEEK.For your consideration I have enclosed a copy of my résumé. I believe that my résumé will demonstrate that I have the complete range of skills and experience to be able to achieve in the advertised position including the communication and computer skills mentioned. It is harder in a résumé to demonstrate the personal qualities and beliefs that I have which are also necessary to be a good Personal Assistant (PA).Source:
13 New Horizon Taekwondo Cover letter - Sample The manufacturing industry is going through a period of significant change and it is important that senior managers are able to devote their energies to ensuring that gains result from this change. I believe that PAs should assist in this process by freeing senior managers to devote time to the serious issues while the PA takes care of the more peripheral issues.To do this successfully the PA must be able to develop a relationship with a senior manager built on understanding, trust and the ability to keep confidences. It is the quality of this relationship which often is as much the measure of the efficiency of a PA as the technical skills.Source:
14 New Horizon Taekwondo Cover letter - Sample A good PA also has a broad understanding of the structures of the company, the industry in general, the markets for the company products and influencing factors on those markets.I understand the importance of a good PA and I am sure that my referees will attest to my good nature and my personal qualities as well as my skills and experience. This is why I am applying for this position.I look forward to hearing from you soon. I am available for interview any time at your convenience.Yours sincerelyAlice SmithSource:
15 Use action words, such as developed, managed and designed. New Horizon TaekwondoResume’ - TipsDo:Use action words, such as developed, managed and designed.Keep paragraphs under seven lines. Since resumes are often scanned by recruiters, it has a better chance of being read if it is condensed.Be honest.Check thoroughly for grammar and spelling mistakes. It's a good idea to have a friend look it over for unnoticed mistakes while you are writing your resume.Use high-quality paper that is white, ivory or another conservative colour.Use normal margins (approx 2 cms on top and bottom, approx 2.5 cms on sides).Make sure your resume is clear and visually pleasing.Make your resume unique. List technical skills, certificates awarded, professional memberships, military experience, travel and community work if it relates to the job you are seeking.Source:
16 Use personal pronouns, such as "I" and "me.” New Horizon TaekwondoResume’ - TipsDon't:Be vague. Use percentages and numbers wherever possible, such as "Cut subsidiary costs by 25%, saving the company $1,400 for the fiscal year.”Be too focused on job duties. Go above and beyond, listing the new programs you took part in.Write about inappropriate and unnecessary personal experiences. Always pertain your activities to the job you are seeking.Use personal pronouns, such as "I" and "me.”Include copies of transcripts, letters of recommendation or awards.Include reasons you left your previous job.Staple your resume.Source:
17 Writing your resume should begin with your details: New Horizon TaekwondoResume’ - TipsWriting your resume should begin with your details:Name, Address, Telephone Number and Address Begin your resume with your real name (not nickname) and a permanent address. Include the area code with your phone number. If you are not at home during the day, make sure an answering machine or voic is available for messages.You should then include the following:Objective This is the focal point of your resume - the position you are seeking in specific terms. Your objective should be simple yet directly related to your qualifications and accomplishments.Source:
18 New Horizon Taekwondo Resume’ - Tips Education List your most recent educational experience first. Be sure to include your degree (AS, BA, BS, etc.), major, institution attended, graduation date, minors/concentrations and any other major course work or projects. Special awards and commendations should be noted.Work Experience Always include the title of your position, name of organisation, location (town, state) and dates of employment. Describe your work experience and responsibilities using strong action words. Volunteer work, internships and student teaching should be listed here.Source:
19 New Horizon Taekwondo Resume’ - Tips Additional Information This is the place for extra information that doesn't fit into other categories, such as special interests, computer knowledge and activities. Multilingual and medically trained people should list their experience here.References When resume writing, you may wish to include on your resume: "References available upon request." Always ask for permission before listing someone as a reference. List three people, including name, title, employer, address, and business and home telephone numbers.Source:
27 New Horizon TaekwondoRecruitmentPsychometric assessmentBehavioural assessmentBehavioural SimulationsRole PlaysAnalysis and presentationFact finding & decision makingGroup discussionPractical group exerciseAssessment centreApplication Processing >> InterviewTelephone interviewFace-to-face interviewBehavioural interview
28 New Horizon TaekwondoRecruitment > Phone InterviewEmployers use telephone interviews as a way of identifying and recruiting candidates for employment. Phone interviews are often used to screen candidates in order to narrow the pool of applicants who will be invited for in-person interviews. They are also used as a way to minimize the expenses involved in interviewing out-of-town candidates.Be Prepared to InterviewPrepare for a phone interview just as you would for a regular interview. Compile a list of your strengths and weaknesses, as well as a list of answers to typical phone interview questions. In addition, plan on being prepared for a phone conversation about your background and skills.
29 New Horizon TaekwondoRecruitment > Phone InterviewKeep your resume in clear view, on the top of your desk, or tape it to the wall near the phone, so it's at your fingertips when you need to answer questions.Have a short list of your accomplishments available to review.Have a pen and paper handy for note taking.Turn call-waiting off so your call isn't interrupted.If the time isn't convenient, ask if you could talk at another time and suggest some alternatives.Clear the room - evict the kids and the pets. Turn off the stereo and the TV. Close the door.Unless you're sure your cell phone service is going to be perfect, consider using a landline rather than your cell phone to avoid a dropped call or static on the line.
30 New Horizon TaekwondoRecruitment > Phone InterviewPractice InterviewingDuring the Phone InterviewDon't smoke, chew gum, eat, or drink.Do keep a glass of water handy, in case you need to wet your mouth.Smile. Smiling will project a positive image to the listener and will change the tone of your voice.Speak slowly and enunciate clearly.Use the person's title (Mr. or Ms. and their last name.) Only use a first name if they ask you to.Don't interrupt the interviewer.Take your time - it's perfectly acceptable to take a moment or two to collect your thoughts.Give short answers.Remember your goal is to set up a face-to-face interview. After you thank the interviewer ask if it would be possible to meet in person.
31 New Horizon TaekwondoRecruitment > Phone InterviewAfter the Interview:Take notes about what you were asked and how you answered.Remember to say "thank you." Follow with a thank you note which reiterates your interest in the job.
32 New Horizon TaekwondoRecruitment > Phone Interview - Sample
33 New Horizon TaekwondoRecruitment > InterviewWhat are your weaknesses?The dreaded question, which is best handled by picking something that you have made positive steps to redress. For example, if your IT ability is not at the level it could be, state it as a weakness but tell the interviewer about training courses or time spent outside work hours you have used to improve your skills. Your initiative could actually be perceived as a strength. On no accounts say “I don’t have any weaknesses”, your interviewer won’t believe you, or “I have a tendency to work too hard”, which is seen as avoiding the question.
34 New Horizon TaekwondoRecruitment > InterviewWhy should we hire you?What can you do for us that other candidates can't? - What makes you special and where do your major strengths lie? You should be able to find out what they are looking for from the job description. “I have a unique combination of strong technical skills and the ability to build long-term customer relationships” is a good opening sentence, which can then lead onto a more specific example of something you have done so far in your career. State your biggest achievement and the benefit it made to the business, then finish with “Given the opportunity, I could bring this success to your company.”
35 New Horizon TaekwondoRecruitment > InterviewWhat are your goals?Where do you see yourself in five years time? - It’s best to talk about both short-term and long-term goals. Talk about the kind of job you’d eventually like to do and the various steps you will need to get there, relating this in some way back to the position you’re interviewing for. Show the employer you have ambition, and that you have the determination to make the most of every job you have to get where you want to be.Why do you want to work here?The interviewer is listening for an answer that indicates you’ve given this some thought. If you’ve prepared for the interview properly, you should have a good inside knowledge of the company’s values, mission statement, development plans and products. Use this information to describe how your goals and ambition matches their company ethos and how you would relish the opportunity to work for them. Never utter the phrase “I just need a job.”
36 New Horizon TaekwondoRecruitment > InterviewWhat are three positive things your last boss would say about you?This is a great time to brag about yourself through someone else’s words. Try to include one thing that shows your ability to do the job, one thing that shows your commitment to the work, and one thing that shows you are a good person to have in a team. For example, “My boss has told me that I am the best designer he has ever had. He knows he can always rely on me, and he likes my sense of humour.”What salary are you seeking?You can prepare for this by knowing the value of someone with your skills. Try not to give any specific numbers in the heat of the moment – it could put you in a poor position when negotiating later on. Your interviewer will understand if you don’t want to discuss this until you are offered the job. If they have provided a guideline salary with the job description, you could mention this and say it’s around the same area you’re looking for.
37 New Horizon TaekwondoRecruitment > InterviewIf you were an animal, which one would you want to be?Interviewers use this type of psychological question to see if you can think quickly. If you answer ‘a bunny’, you will make a soft, passive impression. If you answer ‘a lion’, you will be seen as aggressive. What type of personality will it take to get the job done?You should always have some questions for your interviewer to demonstrate your interest in the position. Prepare a minimum of five questions, some which will give you more information about the job, and some which delve deeper into the culture and goals of the company.Source :
38 New Horizon TaekwondoRecruitmentPsychometric assessmentBehavioural assessmentBehavioural SimulationsRole PlaysAnalysis and presentationFact finding & decision makingGroup discussionPractical group exerciseAssessment centreApplication Processing >> InterviewTelephone interviewFace-to-face interviewBehavioural interview
39 Examples of HR Information Systems New Horizon TaekwondoReference checkMedical checkExamples of HR Information SystemsCHRIS21 (Comprehensive HR Integrated Solution)ezyHR2Interact HRMSEpicor HRMHR OnlineSage HRMSHumanic DesignADP Workforce Nowetc.
40 Induction New Horizon Taekwondo Introduction Amenities Company introductionOrganisational structureCode of conductPoliciesOHSExpectationsBreaksFormsTax File Number Declaration formChoice of superannuation formBank nomination formEquipment issuance form