Presentation is loading. Please wait.

Presentation is loading. Please wait.

Service Integration in a regional homelessness service system Overview of a joint research project between Northern Rivers Social Development Council and.

Similar presentations


Presentation on theme: "Service Integration in a regional homelessness service system Overview of a joint research project between Northern Rivers Social Development Council and."— Presentation transcript:

1 Service Integration in a regional homelessness service system Overview of a joint research project between Northern Rivers Social Development Council and the Regional Futures Institute, SCU Funded under the National Homelessness Research Fund

2 “In developing the [Homelessness Action] Plan, the NSW Government has prioritised cross-agency collaboration”. “[The Plan seeks to] build the capacity of the overall service system and workforce to deliver integrated responses” NSW HOMELESSNESS ACTION PLAN Service Integration – Central To NSW Homelessness Policy

3 ..... linking, collaborating, networking, coordinating, cooperating, connecting, interacting, sharing, partnering, working together..... Service Integration

4 What service integration practices work in regional areas? What are the enablers and barriers to service integration in a regional setting? What is the potential for increased cross sector integration in a regional setting? Research Questions

5 Identified Service integration Strategies Service Level Agreements Mous Tenancy support services Co-location of services Sector website Networks/interagencies Integrated case management Shared training Reconnect Housing Pathways Consortiums Health outreach teams Peer Service Reviews Supported housing HASI Service hubs Cross sector partnerships

6

7 Competition for resources Time constraints Tight eligibility Access to information Access to transport Lack of trust/support with real estate agents Securing commitment of senior staff Fear of increased demand ‘opening the flood gate’ Difficulty maintaining links Other Barriers

8 (ranke 1. Regular communication, networking, relationship building opps 2.Partnership agreements and MOUs 3. Access to current service information 4. Access to housing Willingness to work collaboratively Joint planning Access to & involvement of government personnel Coordinated case management and referral 5. Dedicated coordination facilitators Critical factors (ranked)

9 Integrated Case Management Networks including web- assisted information & communication Tools Project based working groups Service hubs Integrated Aboriginal and Mainstream Services Service integration Priorities (stage 3)

10 SI strategies employed in NR – operational level, relationship driven, support-only Not about ‘what’ models work. SI relies on place based capacity – opps and limitations Operational level SI requires supporting system level SI SI takes time and resources SI requires leadership Good relationships are critical Some conclusions

11  Local and Regional Advocacy  Stronger Linkages - local, State & Commonwealth Govt, housing providers, industry  Local/regional data collection and research  Sector training and development opportunities  Web based information & communication tools inc. clearinghouse Sector priorities

12 Trish Evans Northern Rivers Social Development Council Ph: Questions? Thank you


Download ppt "Service Integration in a regional homelessness service system Overview of a joint research project between Northern Rivers Social Development Council and."

Similar presentations


Ads by Google