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Health Innovation Exchange Dr Tony O’Connell Director-General Queensland Health.

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Presentation on theme: "Health Innovation Exchange Dr Tony O’Connell Director-General Queensland Health."— Presentation transcript:

1 Health Innovation Exchange Dr Tony O’Connell Director-General Queensland Health

2 Qld OOS

3 Queensland OPD waiting lists

4 Queensland Context

5 What do we need to do to improve the delivery of services for patients?

6 Core principles Improving the patient journey Increasing access to services Delivering best practice Enabling principles Promoting innovation Delivering process improvement Effectively engaging Providing leadership Driving accountability System-wide priorities Efficient use of emergency department resources — Patients should only stay in the emergency department for the minimum time needed to safely assess, stabilise and transfer care or discharge home safely. ED stay should be less than six hours for admitted patients and even less for non-admitted patients. System-wide governance — Patient flow is a system-wide issue affecting the entire facility and requires commitment and leadership of the hospital executive, with cascading responsibilities throughout the organisation. Appropriate bed management practices — Active bed management assists with the delivery of quality care and hospitals should ensure that policies, procedures and governance arrangements are in place to support this practice. Efficient discharge processes — Estimated dates of discharge (EDD) improve patient management and the patient’s journey. Patients should have a discharge date estimated early in their admission. Identifying patient flow problems — Diagnostics help identify patient flow issues and select interventions. Hospitals need to understand their problems and underlying causes before initiating solutions. Measuring and monitoring performance — An operationally sustainable process for evaluating and monitoring performance is necessary to ensure accountability and appropriate action. Services designed around pt needs- Patient flow core principles

7 Imperatives/Principles Developing a culture within the system which focuses on improvement of the patient journey and experience Promoting openness and accountability regarding Qld Health performance and working with general practice to design joint solutions Spreading and sustaining redesign, innovation and good performance

8 1 Managing demand Discharge Building capacity Service delivery models Outpatient Flows

9 Promoting transparency regarding the way Qld delivers health services to both patients and clinicians Transparency and reporting

10 Delivering process improvement

11 Chart Audit of Clinic

12 Health Reform will support innovation to provide improved access to care Local Health and Hospital Networks accountable to both community and Government Clinician and consumers decide how resources are best allocated


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