1. PILOT Model s RTO Standards Quality criteria for e-learning Input guidance Links to resources

2. PILOT RTO Standards Quality criteria for e-learning Input guidance Links to resources DeliveryAssessmentTrainer/Assessor Competence Client serviceManagement Systems EngagementCompetencyE-learning competence PersonalisationInteroperability AccessAuthenticationTechnical support Security Infrastructure Maintenance

3. PILOT RTO Standards Quality criteria for e-learning Input guidance Links to resources DeliveryAssessmentTrainer/Assessor Competence Client serviceManagement EngagementCompetencyE-learning competence PersonalisationInteroperability AccessAuthenticationTechnical support Security Infrastructure Maintenance Delivery Where technology is used to assist delivery Engagement The e-learning experience is encouraged and enhanced through effective engagement Access Technology and, where needed, adaptive technology is available and accessible Infrastructure Web, mobile and desktop tools are functional Maintenance Online resources and materials are up to date

4. PILOT RTO Standards Quality criteria for e-learning Input guidance Links to resources DeliveryAssessmentTrainer/Assessor Competence Client serviceManagement systems EngagementCompetencyE-learning competence PersonalisationInteroperability AccessAuthenticationTechnical support Security Infrastructure Maintenance Assessment Where technology is used to assist assessment Competency Skills and knowledge assessed utilising technology can be applied in the workplace and are transferable to new situations and environments Authentication Candidate identity is confirmed Infrastructure Web, mobile and desktop tools are functional

5. PILOT RTO Standards Quality criteria for e-learning me based) Input guidance Links to resources DeliveryAssessmentTrainer/Assessor Competence Client serviceManagement systems EngagementCompetencyE-learning competence PersonalisationInteroperability AccessAuthenticationTechnical support Security Infrastructure Maintenance Trainer/Assessor Competence Where trainers and assessors are using technology E-learning competence Skills and knowledge of trainers and assessors extend to e-learning systems and approaches Technical support Trainers and assessors are supported to make effective use of technology and to rectify technical problems

6. PILOT RTO Standards Quality criteria for e-learning Input guidance Links to resources DeliveryAssessmentTrainer/Assessor Competence Client serviceManagement systems EngagementCompetencyE-learning competence PersonalisationInteroperability AccessAuthenticationTechnical support Security Infrastructure Maintenance Client service Where services are provided using technology Personalisation Learners’ individual needs and the needs of disadvantaged learners are accommodated flexibly Technical support Students are supported to make effective use of technology and to rectify technical problems

7. PILOT RTO Standards Quality criteria for e-learning Input guidance Links to resources DeliveryAssessmentTrainer/Assessor Competence Client serviceManagement EngagementCompetencyE-learning competence PersonalisationInteroperability AccessAuthenticationTechnical support Security Infrastructure Maintenance Management Systems Where management systems are using technology Interoperability Management systems to record outcomes are capable of interoperability Security Data is safely stored and backed up regularly