Presentation on theme: "Paul Broderick Commissioner of State Revenue May 2012."— Presentation transcript:
Paul Broderick Commissioner of State Revenue May 2012
Administers Taxes and Duties Collects $12bn plus pa 280,000 phone calls 60,000 counter visits 1m+ database transactions About 500 staff 40% in Ballarat Administers Taxes and Duties Collects $12bn plus pa 280,000 phone calls 60,000 counter visits 1m+ database transactions About 500 staff 40% in Ballarat
ABEF award AHRI award for leadership Large productivity increases Very good customer survey results Very good staff survey results No OH&S issues Only 1 formal grievance in last 10 years Good relations with union ITIL and ISO certification Best small IT shop in Australia
Leadership and trust Identify honestly where we are at… Look at where we want to be – Vision Theory: Unfreeze – change – freeze (Lewin) Communicate Measure
A 100% increase in remuneration leads to an increase in happiness as small as 5%, and often fades within a month or two As prosperity has increased in the western world happiness has declined Self-esteem, on the other hand leads to significant, sustainable increases in happiness and productivity
22% of recruits make up their minds about an organisation in the first week. 80% of turnover is related to an unsatisfactory relationship with the boss. Only 40% of Australian workers are satisfied with communications.