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© tfpl 2005 Expanding horizons: Information professionals in the digital world Angela Abell, TFPL QUT, Brisbane February 2007.

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Presentation on theme: "© tfpl 2005 Expanding horizons: Information professionals in the digital world Angela Abell, TFPL QUT, Brisbane February 2007."— Presentation transcript:

1 © tfpl 2005 Expanding horizons: Information professionals in the digital world Angela Abell, TFPL QUT, Brisbane February 2007

2 © tfpl  Skills toolkit for knowledge and information specialists  Knowledge and information specialists competency dictionary  CKO Summit public sector / private sector – Executive reports  Who’s managing information? Information responsibilities in the digital world.

3 © tfpl 2005 Eg UK  1877 Library Association (charter 1898)  1924ASLIB  1958Institute of Information Scientists  2002CILIP = LA + IIS  1957British Computer Society  1983 Records Management Society  199??E-skills UK (Sector skills council)

4 © tfpl 2005 Information landscape development Epoch of specialists Epoch of more specialists Epoch of interlinking specialists Epoch of blurred disciplines Digital World Who is an IP? KM Integration Convergence Collection mgt Info scientists, RM Librarians and archivist Communications Corp publishing Whole organisation HR OD, BPR Business Units Strategy IT, IM Systems Market Research Lib automation Data processing Content integrators Social Computing New products Everyone a publisher? Web publishing Electronic publishing Online databases Publishers and library suppliers

5 © tfpl 2005 History – TFPL roles research  Recruitment, consultancy, training  1998LIC KM Skills  skills and competencies  2001isNTO – Scenario planning  2002Skills Tool Kit  2004Competency dictionary  2006e-information roles

6 © tfpl 2005 Skills for the knowledge economy KM – a management fad? Skills and competencies? People ICT Process Content Background eduction IM Skills KM Skills Generic skills New roles – new people Multi-discipline teams

7 © tfpl 2005 Information and knowledge exploitation team Client facing business units Functions Strategy & Policy Roles for information professionals? The Info- Structure Team : Standards Systems (IT) Architecture Acquisition Direct customers Partners / Joint ventures Suppliers Regulators Indirect customers Government Professional organisations, interest groups, etc. isnto Scenarios for the knowledge economy 2001

8 © tfpl 2005 Skills Tool Kit for K & I M Specialists  Interpersonal Skills  Leadership and Management Skills  Business Skills  Knowledge Management  Information Management  ICT

9 © tfpl 2005 Competency dictionary for knowledge and information professionals  KIM competencies  Value of KIM  Strategic planning  Embedding IM/KM  Collaborative working  KIM processes, tools and standards  KIM architectures  KIM services  KIM impact  Leadership and management  Vision  Ideas  Change management  Interpersonal skills  Team building  Developing people  Influencing  Inspiration  Communication  Leadership  Continuous improvement  Securing resources 4 levels: Strategic leader; tem leader; team member; all

10 © tfpl 2005 Strategic and operational management Information and knowledge management specialists Information and knowledge intensive roles All employees Information skills requirements Base line information skills Advanced information skills Specialist IM skills Information awareness Knowledge Management behaviours Specialist KM skills KM aware behaviours CILIP in the knowledge economy 2001

11 © tfpl 2005 Everyone has a role in KM Knowledge conscious leaders Knowledge workers Knowledge facilitators K specialists – core teams K strategists Stakeholders: customers, partners, funders, regulators... Skills for knowledge working BSI 2005

12 © tfpl 2005 TFPL e-information roles project Definition of ‘e-information role’ – any role of which 50% is concerned with IM or KM.

13 © tfpl 2005 Research Literature search, input from TFPL networks, job vacancies analysis, group interviews and brain storming, electronic questionnaire (selected population), one to one interviews and focus groups

14 © tfpl 2005 Findings

15 © tfpl 2005 Expanding horizons  Variety in career opportunities  Areas of expertise in demand  Information architecture  Content management  Teaching/training in support of learning  All-rounders in the corporate sector  Currently more opportunities in public sector?  Particular skills combinations in demand  For example, Project Management and understanding of electronic publishing

16 © tfpl 2005 The future  Technology - the strongest driver  Realising career opportunities requires ability to adapt and re-skill  Multi-disciplinary teams  knowledge and information expertise  ICT understanding and skills  excellent project and change management skills  process design and business skills  facilitation and negotiation skills

17 © tfpl 2005 Information professionals in the e-information landscape will …  Understand, engage with, and feel driven by the business imperatives of the organisation  Keep abreast of technological and organisational developments  Understand the mix of skills and expertise that contributes to IM capability  Have a solid foundation of core information management skills  Have a real understanding of, and be able to articulate, the value that these bring to their organisation and to the daily work of their colleagues

18 © tfpl 2005 Attention to (K)IM (UK drivers)  Driven by  Expectations – clients and staff  Organisational models and productivity  Explosion of information  Technology  Public sector  Government strategy  Connection and collaboration  Customer focus  Private sector  Globalisation  Risk mitigation  Competitive markets

19 © tfpl 2005 Information challenges - examples  Related to  Technology and technical infrastructures, e.g. integrating social software into common work practices  Content, e.g. information governance, accountability  Business driver alignment: enhanced service provision/revenue

20 © tfpl 2005 Expanding horizons “Convergence of information sharing, security, assurance, risk management and corporate governance functions will lead to new roles/responsibilities for IM, KM and ICT programme/project managers.” E-information roles project participant

21 © tfpl 2005 Information responsibilities framework Identification of opportunities Clarity for employers

22 © tfpl 2005

23 Other relevant frameworks

24 © tfpl 2005 Skills for the Information Age (SFIA)  For ICT professionals; 3 rd version  Developed by e-skills UK and British Computer Society  Categories  Strategy and Planning  Includes information strategy management  Development  Includes content creation  Business Change  Service Provision  Procurement and management support  Ancillary skills

25 © tfpl 2005 CILIP Body of Professional Knowledge Application environment  Ethical framework  legal dimension  information policy  information governance  Communication perspective Generic and transferable skills  computer and information literacy  Interpersonal skills\management skills\marketing\training and mentoring  research methods Core schema

26 © tfpl 2005 Core Schema Knowledge Conceptual structures Documentation Information Collection / info resource User / client Recording / publishing Operations on content Curation / info resource management Info service provision Info need / user behaviour

27 © tfpl 2005 IM Group Henley Management College Yell The Metropolitan Police The British Computer Society (CILIP)

28 © tfpl 2005 Definition of the scope of IM  The overall management of information as a fundamental business resource to ensure that the information needs of the business are met.  Encompasses development and promotion of the strategy and policies covering the design of information structures and taxonomies, the setting of policies for the sourcing and maintenance of the data content, the management and storage of electronic content and the analysis of information structure (including logical analysis of data and metadata).  Includes overall responsibility for compliance with regulations, standards and codes of good practice relating to information and documentation records management, information assurance and data protection. Source: SFIA 3 - IRMG

29 © tfpl 2005 Metropolitan Police Service Background  48,000 staff  37,000 police officers  Role in Criminal Justice System  300,000 People  200,000 in Police Service  5 Million recorded crimes per year  2 Million Arrests per year

30 © tfpl 2005 Information diversity Case File

31 © tfpl 2005 Information Drivers  Records Management Best Value Review,  Data Protection Act  Freedom of Information Act 2000  Modernising Government agenda.  Information Security (ISO 17799)  National Intelligence Model (NIM)  Bichard, Climbie, Every Child Matters, The Children’s Bill

32 © tfpl 2005 MPS Information Principles Trusted Accessible Usable

33 © tfpl 2005 Yell’s Background  Leading International Directories Business  Recently acquired Spanish YP  Producer of the Yellow Pages Classified directory  And Yell.com, Business Pages and  Floated in 2003  To be the Best information bridge between buyers and sellers

34 © tfpl 2005 The operation UK operation: 1million Adverts 28 million published directories 100 million uses per month 500,000 paying customers 3 times winner of best 118 service

35 © tfpl 2005 Information Management  Customer & Reference data  Data Processing  Customer transactions – orders, invoices  Document and Content Management  Adverts  Web pages & Key words  Integrating customer information and content  Intelligence  Customer behaviour  Advert performance

36 © tfpl 2005 Data Processing Document Management Business Intelligence Knowledge Management StructuredUnstructured Control Exploitation Information Quality Based on: Dr Sharm Manwani, Henley Management College and IMP IM Group model CILIP BCS Analysts HR New profession?

37 © tfpl 2005 Frameworks, standards, professional body of knowledge  CILIP Body of Professional Knowledge  Special Library Association Competencies  IM Proposed Framework  TFPL Framework  UK Nation Occupational Standards for Library, Archives and Museums  Knowledge Management Standards, - Australia, EU, Britain  Health Informatics  SFIA  IM Frameworks – Australia, Canada, US  What else?

38 © tfpl 2005 Questions  How to get people to share/ collaborate  Graham  Is there a new profession?  Alison  Would a generic framework be useful?  Claudia  New/different skills etc of sectors?  Leanne  How to promote the profession?  Chris

39 © tfpl 2005 Your input please …..  Is a generic Framework useful?  Different ones for sectors, interests or countries?  Do we have a potential model?  From the ones we have seen – or others?  Can we populate it?  Do we need a new profession?  who should it include?  Education, training, personal development?  Who?

40 © tfpl 2005 Thank you TFPL Ltd, 160 Queen Victoria Street, London, EC4V 4BF Tel: Mobile:

41 © tfpl 2005 Information strategy  Strategic planning  Business and operational planning  Process design  People & team development Enterprise information architecture  Information systems development and management  Configure/constitute and describe  Collection/ repository management  Content management  Data management  Presentation

42 © tfpl 2005 Information governance  Information risk analysis  Information security  Curation and disposal  Compliance with legislation, regulation and standards Content creation and acquisition  Writing and editing  Records creation and collection  Knowledge management  Supporting virtual and collaborative working  Sourcing internal information  Acquisition / procurement (external information)

43 © tfpl 2005 Communication and publication  Publishing channels  Communication channels  Information packaging and repurposing  Business development / marketing  Information exploitation and use  Competitive intelligence  Decision support  User support  Client/product support  E-business support  E-learning support  Search /research  Analysis and informatics

44 © tfpl 2005 Expanding horizons  Variety in career opportunities  Areas of expertise in demand  Information architecture  Content management  Teaching/training in support of learning  All-rounders in the corporate sector  Currently more opportunities in public sector?  Particular skills combinations in demand  For example, Project Management and understanding of electronic publishing

45 © tfpl 2005 The future  Technology - the strongest driver  Realising career opportunities requires ability to adapt and re-skill  Multi-disciplinary teams  knowledge and information expertise  ICT understanding and skills  excellent project and change management skills  process design and business skills  facilitation and negotiation skills

46 © tfpl 2005 Information professionals in the e-information landscape will …  Understand, engage with, and feel driven by the business imperatives of the organisation  Keep abreast of technological and organisational developments  Understand the mix of skills and expertise that contributes to IM capability  Have a solid foundation of core information management skills  Have a real understanding of, and be able to articulate, the value that these bring to their organisation and to the daily work of their colleagues

47 © tfpl 2005

48 Information and knowledge exploitation team Client facing business units Functions Strategy & Policy Roles for information professionals? The Info- Structure Team : Standards Systems (IT) Architecture Acquisition Direct customers Partners / Joint ventures Suppliers Regulators Indirect customers Government Professional organisations, interest groups, etc. isnto Scenarios for the knowledge economy 2001

49 © tfpl 2005 Core Schema Knowledge Conceptual structures Documentation Information Collection / info resource User / client Recording / publishing Operations on content Curation / info resource management Info service provision Info need / user behaviour

50 © tfpl 2005 Everyone has a role in KM Knowledge conscious leaders Knowledge workers Knowledge facilitators K specialists – core teams K strategists Stakeholders: customers, partners, funders, regulators... Skills for knowledge working BSI 2005

51 © tfpl 2005 Data Processing Document Management Business Intelligence Knowledge Management StructuredUnstructured Control Exploitation Information Quality Based on: Dr Sharm Manwani, Henley Management College and IMP IM Group model CILIP BCS Analysts HR New profession?


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