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From answers to action 2011 Student Satisfaction Survey Key Findings A presentation by Michael Samarchi Director, Education and Libraries 23 March 2012.

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Presentation on theme: "From answers to action 2011 Student Satisfaction Survey Key Findings A presentation by Michael Samarchi Director, Education and Libraries 23 March 2012."— Presentation transcript:

1 from answers to action 2011 Student Satisfaction Survey Key Findings A presentation by Michael Samarchi Director, Education and Libraries 23 March 2012

2 Melbourne Sydney La Trobe context and comparisons with previous survey

3 Response Statistics All slides and material are commercial-in-confidence. © Insync Surveys Pty Ltd. All rights reserved. 3

4 Background All slides and material are commercial-in-confidence. © Insync Surveys Pty Ltd. All rights reserved. 4 2 nd survey (1 st in 2009) 36 variables, 6 groups Academic support Career and employment support Information and communication Personal support Social, recreational and community involvement Overall experience Use of services Importance of services Satisfaction with services Improvement opportunities

5 Response Statistics All slides and material are commercial-in-confidence. © Insync Surveys Pty Ltd. All rights reserved. 5

6 Use of Services – Top 10 All slides and material are commercial-in-confidence. © Insync Surveys Pty Ltd. All rights reserved % 78% 53% Services% Used % Unused but aware of % Unware of service Valid responses University web sites89%8%2%3212 Faculty office75%20%5%3196 Student diary70%23%7%3222 Orientation to university59%34%7%3271 Student portal announcements and news50%30%19%3204 Student Services offices (Contact)49%39%11%3202 Student Hubs49%35%16%3191 FAQs on LTU website47%36%17%3201 Learning support – in class44%33%22%3277 Learning support – outside class42%38%20%3264

7 Importance of Services – Top 10 All slides and material are commercial-in-confidence. © Insync Surveys Pty Ltd. All rights reserved. 7 Top 10 Importance 2011 Mean (1 = low 7 = high) Top 10 Importance 2009 Mean (1 = low 7 = high) University scholarships6.60University web sites6.71 Work integrated learning (co-op, placements, projects) 6.43Career Planning and advice6.41 Learning support – in class6.29Counselling6.41 Learning support – outside class6.25Financial advice and student loans6.40 Part-time and casual employment (while studying) 6.22Academic Learning and Language Support6.40 Career Planning and advice6.21Health services6.35 University web sites6.13Equality and Diversity Centre6.30 Disability support6.13Disability support6.29 Financial advice and student loans6.09Childcare6.10 Career information and resources (in class) 6.09University Handbook6.10 Common to 2011 and 2009

8 Satisfaction with Services – Top 10 All slides and material are commercial-in-confidence. © Insync Surveys Pty Ltd. All rights reserved. 8 Top 10 Satisfaction 2011 Mean (1 = low 7 = high) Top 10 Satisfaction 2009 Mean (1 = low 7 = high) Chaplaincy and religious services5.99University web sites5.89 Disability support *85.76Academic Learning and Language Support5.72 University scholarships5.68Spiritual / Religious Services5.68 University web sites *75.55Disability support5.65 Counselling5.55University Handbook5.57 Volunteering at and through university5.54Financial advice and student loans5.56 Financial advice and student loans *95.54Childcare5.55 Childcare5.51Equality and Diversity Centre5.55 Work integrated learning (co-op, placements, projects) *2 5.50Student diary5.50 Faculty office5.45Counselling5.49 Statements marked with * were also identified in the top 10 importance list

9 Improvement Opportunities – Top 10 All slides and material are commercial-in-confidence. © Insync Surveys Pty Ltd. All rights reserved. 9 Top 10 Gaps 2011 Mean (1 = low 7 = high) Top 10 Gaps 2009 Mean (1 = low 7 = high) Career Planning and advice *60.97 Part-Time or Casual Employment via CareerHub website 1.26 Part-time and casual employment (while studying) *5 0.96Career Planning and advice1.19 Career events0.94Off-Campus accommodation1.18 Career information and resources (in class) * Health services1.07 Work integrated learning (co-op, placements, projects) *2 0.93Counselling0.92 University scholarships *10.92Financial advice and student loans0.84 Learning support – outside class *40.88University web sites0.82 Health services0.86Equality and Diversity Centre0.75 Learning support – in class *30.86Orientation to university0.73 Off-Campus accommodation0.81 Clubs, collectives & societies (political, cultural) 0.71 Statements marked with * were also identified in the top 10 importance list

10 Raising concerns, making a complaint All slides and material are commercial-in-confidence. © Insync Surveys Pty Ltd. All rights reserved. 10

11 Safety concerns, what to do to get help All slides and material are commercial-in-confidence. © Insync Surveys Pty Ltd. All rights reserved. 11

12 Main mode of transport All slides and material are commercial-in-confidence. © Insync Surveys Pty Ltd. All rights reserved. 12

13 Melbourne Sydney Benchmark context

14 Benchmark participants All slides and material are commercial-in-confidence. © Insync Surveys Pty Ltd. All rights reserved benchmark participants in 2011, (5 in 2009) Monash University RMIT University Swinburne University of Technology Victoria University University of Ballarat University of Melbourne University of New South Wales University of Canberra Edith Cowan University Charles Darwin University University of Western Sydney

15 Scorecard All slides and material are commercial-in-confidence. © Insync Surveys Pty Ltd. All rights reserved. 15

16 Academic support All slides and material are commercial-in-confidence. © Insync Surveys Pty Ltd. All rights reserved. 16

17 Career and employment support All slides and material are commercial-in-confidence. © Insync Surveys Pty Ltd. All rights reserved. 17

18 Information and communication All slides and material are commercial-in-confidence. © Insync Surveys Pty Ltd. All rights reserved. 18

19 Personal support All slides and material are commercial-in-confidence. © Insync Surveys Pty Ltd. All rights reserved. 19

20 Social, recreational and community involvement All slides and material are commercial-in-confidence. © Insync Surveys Pty Ltd. All rights reserved. 20

21 Overall experience All slides and material are commercial-in-confidence. © Insync Surveys Pty Ltd. All rights reserved. 21

22 Use of services - Orientation All slides and material are commercial-in-confidence. © Insync Surveys Pty Ltd. All rights reserved. 22

23 Use of services – Learning support in class All slides and material are commercial-in-confidence. © Insync Surveys Pty Ltd. All rights reserved. 23

24 Use of services – Student diary All slides and material are commercial-in-confidence. © Insync Surveys Pty Ltd. All rights reserved. 24

25 Use of services – Social media All slides and material are commercial-in-confidence. © Insync Surveys Pty Ltd. All rights reserved. 25

26 Use of services – Sports activities All slides and material are commercial-in-confidence. © Insync Surveys Pty Ltd. All rights reserved. 26

27 Melbourne Sydney Open feedback (comments)

28 Open question All slides and material are commercial-in-confidence. © Insync Surveys Pty Ltd. All rights reserved. 28 Please give us your suggestions for improvements, additional services or any other comments about the services…

29 Comments and responses All slides and material are commercial-in-confidence. © Insync Surveys Pty Ltd. All rights reserved. 29

30 Melbourne Sydney Thank you. Any comments or questions?


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