Management-based regulation All legal work to be carried out by qualified legal practitioners subject to normal regulation PLUS Every incorporated legal practice to have: at least one legal practitioner director ‘appropriate management systems’
Mean rate of complaints per practitioner per year for incorporated legal practices Before self-assessment = 0.301 After self-assessment = 0.098 Down to one third!!
Comparing incorporated and non-incorporated legal practices Non-incorporated law firms = 0.222 Inc. practices before self-assessment = 0.205 Inc. practices after self-assessment = 0.078 Down to one third!!
The substance is in the self- assessment process Value of mean ratings make no difference, except perhaps costs Suburban and rural practices receive more complaints Going through self-assessment process is always the most important factor