Presentation on theme: "The powerful impact of law firm management systems on complaints Dr. Christine Parker Melbourne Law School."— Presentation transcript:
The powerful impact of law firm management systems on complaints Dr. Christine Parker Melbourne Law School
Year allowed Number Percentage of all firms New South Wales % Victoria % Queensland % Western Australia % Incorporated legal practices in Australia
Management-based regulation All legal work to be carried out by qualified legal practitioners subject to normal regulation PLUS Every incorporated legal practice to have: at least one legal practitioner director ‘appropriate management systems’
Self-assessment & education towards compliance non-compliant - not addressed partially compliant - not fully functional compliant fully compliant - regularly assessed fully compliant plus - continuous improvement
Mean rate of complaints per practitioner per year for incorporated legal practices Before self-assessment = After self-assessment = Down to one third!!
Comparing incorporated and non-incorporated legal practices Non-incorporated law firms = Inc. practices before self-assessment = Inc. practices after self-assessment = Down to one third!!
The substance is in the self- assessment process Value of mean ratings make no difference, except perhaps costs Suburban and rural practices receive more complaints Going through self-assessment process is always the most important factor