Presentation is loading. Please wait.

Presentation is loading. Please wait.

The powerful impact of law firm management systems on complaints Dr. Christine Parker Melbourne Law School.

Similar presentations


Presentation on theme: "The powerful impact of law firm management systems on complaints Dr. Christine Parker Melbourne Law School."— Presentation transcript:

1 The powerful impact of law firm management systems on complaints Dr. Christine Parker Melbourne Law School

2

3

4 Year allowed Number Percentage of all firms New South Wales 2001800+20% Victoria200460025% Queensland2007100+10% Western Australia 200417327% Incorporated legal practices in Australia

5

6

7

8 Management-based regulation All legal work to be carried out by qualified legal practitioners subject to normal regulation PLUS Every incorporated legal practice to have: at least one legal practitioner director ‘appropriate management systems’

9

10

11 Self-assessment & education towards compliance non-compliant - not addressed partially compliant - not fully functional compliant fully compliant - regularly assessed fully compliant plus - continuous improvement

12

13 Mean rate of complaints per practitioner per year for incorporated legal practices Before self-assessment = 0.301 After self-assessment = 0.098 Down to one third!!

14 Comparing incorporated and non-incorporated legal practices Non-incorporated law firms = 0.222 Inc. practices before self-assessment = 0.205 Inc. practices after self-assessment = 0.078 Down to one third!!

15 The substance is in the self- assessment process Value of mean ratings make no difference, except perhaps costs Suburban and rural practices receive more complaints Going through self-assessment process is always the most important factor

16

17 Thank you for listening! Any questions?


Download ppt "The powerful impact of law firm management systems on complaints Dr. Christine Parker Melbourne Law School."

Similar presentations


Ads by Google