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2006 QL- LAW 9000 SURVEY REPORT
LAW 9000 Background SAI Global Statistics
QL Board Role Liaison with SAI Feedback
Purpose of Survey Better understand concerns Identify opportunities for improved service
Survey Process Sub committee Questionnaire 21 firms Report of Results
Survey Results Predominant themes Recommendation
A FEW concerns … ISO 9001 jargon Frequency of audits Price
Jargon LAW 9000: ISO 9001 Copyright Handbook
Frequency of SAI Audits Guidelines Briefing new auditors Consider process Document control systems -time consuming
Price Cost of implementation “Value for money”
Valuable Investment … “Yes” Hidden benefits…
Benefits Uniformity Systems Review Responsibility Addressing Risks Organisational excellence Acknowledgement
Effectiveness of LAW 9000 … “Very Effective” Good vehicle Standard easy to administer
LAW 9000 means … To staff To clients
Implementing Language Schedule Precedents Visits User groups Gap Analysis Consultant Allocate resources
Getting the most out of it … Inclusion Partner “Buy in” Sharing knowledge Audit Marketing Blame process on “LAW 9000”
Amendments to LAW 9000 Internal audits Detailed recommendations from auditors Auditing process shortened/ streamlined Implementation Plan
Inspections of certified firms Suggestion Practice
Networking QL facilitate networking Proposal Issues
Where to now?
Thank you to the QL Board Subcommittee for the QL Survey Patrick Fair from Baker and McKenzie for providing the location and Andrea Foot from Axxia Systems for sponsoring this evening
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