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1 Course Number Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. Q-tick Overview Outline of the motivation for and introduction of a streamlined.

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Presentation on theme: "1 Course Number Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. Q-tick Overview Outline of the motivation for and introduction of a streamlined."— Presentation transcript:

1 1 Course Number Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. Q-tick Overview Outline of the motivation for and introduction of a streamlined quality assurance program for Asia Pacific. Henry Wiebell - 16 September 2002 Updated by Joseph Lin - 30 September 2002

2 Need for Q-tick Time consuming and expensive Lengthy and Complex Long cycle time Limited formal training Parent Academy Assessment Child Academy

3 Objectives of the Q-tick program Identify best practices in managing quality at each level in the tree Ensuring that communication flow up and down the tree is efficient and effective Ensure that records systems are simple, efficient and accurate

4 Stages of Q-tick “roll-out” Refined information gathering All level information analysis All level review of processes LA QAP and Q-tick training Stage 2: Full Pilot superCATCCATCsRAs LAs Q2 – Nov/Dec/Jan Stage 3: Deployment superCATCCATCsRAs LAs First cycle of on-going Q-tick processes Q3 – Feb/Mar/Apr Information gathering and analysis Stage 1: Partial Pilot superCATCCATCsRAs Review of processes QAP and Q-tick training Q1 – Aug/Sep/Oct Trial action plans LAs

5 Partial Pilot Process 1: Q-fact-down (Downward evaluation of systems) superCATC CATCs RAs Asia Pacific QAP team CATShare website Manager: Henry Wiebell Evaluation Forms Analysis

6 CATShare access Box Hill NTU BUPT NCTU IIIT CATShare RA of NTU Upload rights No download rights NTU Download rights NCTU No rights RA1 RA2 RA3 RA4 RA of BUPT BUPT pwd1 pwd2 IIIT No rights

7 Partial Pilot Process 1: Q-fact-up (Upward evaluation of systems) superCATC CATCs RAs Asia Pacific QAP team CATShare website Manager: Henry Wiebell Evaluation Forms Analysis

8 Partial Pilot: Action plans Partial Pilot Q-facts Gathered Q1 (ending Oct 2002) Analysis of returns. Beginning in Q1 and overlapping into Q2 Action Plans Parent Children Each Academy Action Plans

9 Q-tick roll-out details for Partial Pilot Training of superCATC and CATCs September 18th OctoberCATCs train RAs Q-facts forms available on APCOT 27th Completed Q-facts forms loaded onto CATShare 18th NovemberReview of returns 1st NovemberAction Plans discussed with parent and children 15th Completion date Activity Who Henry Wiebell CATCs All non-LAs sCATC & CATCs sCATC, CATCs & RAs October September Other details for Stage 2: Full Pilot will be released in next quarter

10 Henry Wiebell Manager Q-tick development project Joseph Lin Technology Manager (Asiapac) Or Bob Sloane Manager – superCATC and Your parent academy !! Key contact people:

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