Presentation on theme: "GOOD QUESTIONS FOR GOOD HEALTH"— Presentation transcript:
1GOOD QUESTIONS FOR GOOD HEALTH ASK ME 3GOOD QUESTIONSFORGOOD HEALTH
2DO YOU KNOW? Which of the following is the strongest predictor of an individual’s health status?AgeIncomeLiteracy skillsEmployment statusEducational levelRacial or ethnic background
3Answer: Literacy skills Investigatory studies show that limited literacy skills are a stronger predictor of an individual’s health status than age, income, employment status, education level, and racial/ethnic background.
4What is Health Literacy? Health literacy is the ability to read, understand and effectively use basic medical instructions and information.
5People with low health literacy: Often less likely to comply with prescribed treatment and self-care regimes.Fail to seek preventive care.At more than double the risk of hospitalization.Remain in the hospital nearly two days longer than adults with high health literacy.
6People with low health literacy also means: They often require additional care that results in annual health care costs four times higher than those with higher literacy skills.
7Why is this important?90 million people in the United States are estimated to have low health literacy – their health may be at risk simply because they have difficulty understanding and acting on health information provided by doctors, providers, nurses, pharmacists and other healthcare-related disciplines.
8Is low health literacy easy to identify? Maybe not.Individuals may be embarrassed or ashamed to admit they don’t understand.Individuals can use well-practiced coping mechanisms that effectively mask their problem.
9Others who are vulnerable: Older patientsRecent immigrantsPeople with chronic diseaseThose with low socio-economic status
10REALITY The average American reads at a 8th-9th grade level; however, many read at evenlower levels. Health information isusually written and delivered at a level ofsecondary school (college) or above.
11OTHER CONTRIBUTORS Extenuating stress in the patient’s family Multiple health conditionsFear, intimidation, vulnerabilityShock upon hearing a diagnosis
12Provider concernMyth: Encouraging patients to ask questions will increase the length of their visit.Research shows that, if allowed to speak freely, patients would speak for less than two minutes.A short-term investment of time yields a long-term payoff which includes increased compliance, less follow-up visits, and shorter, more focused interactions.
13What can you do?Create a safe environment where patients feel comfortable talking openly with you.Use plain language, avoiding technical language or medical jargon.Talk at eye level with the patient.Use visual models to illustrate procedures or conditions.Ask patients to “teach back” the instructions you give them.
14Encourage your patients to ask: What is my main problem?What do I need to do?Why is it important for me to do this?
15Answering these questions can help patients: Take care of their healthPrepare for medical testsTake medications correctly
16Other Tips for Clear Communication Encourage patients to:Bring a friend or family member to the healthcare visit.Make a list of their health concerns and bring it to the visit for discussion with the provider.Bring all the medications they are taking or a list of all medicines.
17When you encourage patients to ASK 3, you help themunderstand what todo to get and stayhealthy.
18LEARN MORE Increasing health literacy can increase the effectiveness of medical treatmentand improve health outcomes.Ask Me 3 is an educational programprovided by the Partnership for ClearHealth Communication.For research studies and provider and patient literature, visit