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Lily Song CSCF User Support Group Nov. 8, 2012. When Staff is Away Ask staff members Documentation.

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Presentation on theme: "Lily Song CSCF User Support Group Nov. 8, 2012. When Staff is Away Ask staff members Documentation."— Presentation transcript:

1 Lily Song CSCF User Support Group Nov. 8, 2012

2 When Staff is Away Ask staff members Documentation

3 “Reliability at least requires reliable hardware, reliable software, and ready expertise to correct problems should they arise.” Source :

4 “Reliability is fundamental.” Source :

5 Our Reputation “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently. ” -- Warren Buffett

6 Why Not Enough Documentation Gets Written

7 Delegating technical writing frees up time for professional development. Source :

8 Documentation Process 1) Interview: 8 technical things to know 2) Interview: help me flesh out the details 4) Apply documentation standards 3) First draft https://cs.uwaterloo.ca/twiki/view/CF/DocumentationStandardsSurvey

9 Data Visualization

10 Documentation Process 1) Interview: 8 technical things to know 2) Interview: help me flesh out the details 5) Have another techie try it out 4) Apply documentation standards 3) First draft https://cs.uwaterloo.ca/twiki/view/CF/DocumentationStandardsSurvey

11 Questions or Comments?

12 Recap Survey results: we need more documentation. Reliability is crucial to our service quality to our reputation Time for professional development Let’s start creating documentation.

13

14 Works Cited M:&imgrefurl=http://fishercreativeconsulting.com/services/personal- technologist/&docid=1TY4zQSrCiHicM&imgurl=http://fishercreativeconsulting.com/wp-content/uploads/2012/02/Tech-Support- Shirt.jpg&w=440&h=371&ei=JMeWUI- tPMef2QWL_YDoAw&zoom=1&iact=rc&dur=248&sig= &page=1&tbnh=131&tbnw=133&start=0&ndsp=20&ved=1t:429,r:14,s:0,i:111&tx=72&ty=57 M:&imgrefurl=http://fishercreativeconsulting.com/services/personal- technologist/&docid=1TY4zQSrCiHicM&imgurl=http://fishercreativeconsulting.com/wp-content/uploads/2012/02/Tech-Support- Shirt.jpg&w=440&h=371&ei=JMeWUI- tPMef2QWL_YDoAw&zoom=1&iact=rc&dur=248&sig= &page=1&tbnh=131&tbnw=133&start=0&ndsp=20&ved=1t:429,r:14,s:0,i:111&tx=72&ty=57 aM:&imgrefurl=http://www.vuidesign.net/making-documentation- useful.htm&docid=VNzGr1NrcCewPM&imgurl=http://www.vuidesign.net/wp-content/images/documentation.jpg&w=1280&h=853&ei=w- uXUPnHB4OfyAH7hIDQBQ&zoom=1&iact=hc&vpx=447&vpy=194&dur=4380&hovh=184&hovw=276&tx=115&ty=92&sig= &page=1&tbnh=140&tbnw=224&start=0&ndsp=12&ved=1t:429,r:1,s:0,i:135 aM:&imgrefurl=http://www.vuidesign.net/making-documentation- useful.htm&docid=VNzGr1NrcCewPM&imgurl=http://www.vuidesign.net/wp-content/images/documentation.jpg&w=1280&h=853&ei=w- uXUPnHB4OfyAH7hIDQBQ&zoom=1&iact=hc&vpx=447&vpy=194&dur=4380&hovh=184&hovw=276&tx=115&ty=92&sig= &page=1&tbnh=140&tbnw=224&start=0&ndsp=12&ved=1t:429,r:1,s:0,i:135 aM:&imgrefurl=http://www.vuidesign.net/making-documentation- useful.htm&docid=VNzGr1NrcCewPM&imgurl=http://www.vuidesign.net/wp- content/images/documentation.jpg&w=1280&h=853&ei=hn6aUJXtDoO9yQHo4YGoAQ&zoom=1&iact=rc&dur=371&sig= &page=1&tbnh=139&tbnw=264&start=0&ndsp=26&ved=1t:429,r:1,s:0,i:135&tx=105&ty=38 aM:&imgrefurl=http://www.vuidesign.net/making-documentation- useful.htm&docid=VNzGr1NrcCewPM&imgurl=http://www.vuidesign.net/wp- content/images/documentation.jpg&w=1280&h=853&ei=hn6aUJXtDoO9yQHo4YGoAQ&zoom=1&iact=rc&dur=371&sig= &page=1&tbnh=139&tbnw=264&start=0&ndsp=26&ved=1t:429,r:1,s:0,i:135&tx=105&ty=38 marketing/&docid=8rXz6oOsolEhoM&imgurl=http://www.launchanswersnow.com/productlaunchblog/wp-content/uploads/2010/09/happy- customer.jpg&w=300&h=199&ei=qX6aUMrwOYG3ygHgp4DgAw&zoom=1&iact=rc&dur=263&sig= &page=2&tbnh=151&t bnw=229&start=29&ndsp=33&ved=1t:429,r:22,s:20,i:261&tx=164&ty=68 marketing/&docid=8rXz6oOsolEhoM&imgurl=http://www.launchanswersnow.com/productlaunchblog/wp-content/uploads/2010/09/happy- customer.jpg&w=300&h=199&ei=qX6aUMrwOYG3ygHgp4DgAw&zoom=1&iact=rc&dur=263&sig= &page=2&tbnh=151&t bnw=229&start=29&ndsp=33&ved=1t:429,r:22,s:20,i:261&tx=164&ty=68 tp://www.nemodesigns.com/blog/nemo-designs-now-offers-office /&docid=P840oYnFZEDn6M&imgurl=http://missionviejolife.org/wp-content/uploads/2012/04/happy-kid-at- computer.jpg&w=430&h=311&ei=v36aUJLyGKP8yAHar4GQCQ&zoom=1&iact=hc&vpx=405&vpy=154&dur=43&hovh=192&hovw=264&tx=171&t y=124&sig= &page=1&tbnh=141&tbnw=196&start=0&ndsp=26&ved=1t:429,r:1,s:0,i:69 tp://www.nemodesigns.com/blog/nemo-designs-now-offers-office /&docid=P840oYnFZEDn6M&imgurl=http://missionviejolife.org/wp-content/uploads/2012/04/happy-kid-at- computer.jpg&w=430&h=311&ei=v36aUJLyGKP8yAHar4GQCQ&zoom=1&iact=hc&vpx=405&vpy=154&dur=43&hovh=192&hovw=264&tx=171&t y=124&sig= &page=1&tbnh=141&tbnw=196&start=0&ndsp=26&ved=1t:429,r:1,s:0,i:69

15 Works Cited eGqsn0TWbI3M:&imgrefurl=http://notesfromtheintern.wordpress.com/category/work-2/applying-for- jobs/&docid=SJxsFY5rWk7xrM&imgurl=http://notesfromtheintern.files.wordpress.com/2011/02/too-much-to-do-too-little- time.jpg&w=507&h=338&ei=EuyXUKDPI8O- yQGZ64C4BA&zoom=1&iact=hc&vpx=204&vpy=162&dur=2865&hovh=184&hovw=276&tx=232&ty=104&sig= &page=1&tb nh=148&tbnw=243&start=0&ndsp=24&ved=1t:429,r:0,s:0,i:66 eGqsn0TWbI3M:&imgrefurl=http://notesfromtheintern.wordpress.com/category/work-2/applying-for- jobs/&docid=SJxsFY5rWk7xrM&imgurl=http://notesfromtheintern.files.wordpress.com/2011/02/too-much-to-do-too-little- time.jpg&w=507&h=338&ei=EuyXUKDPI8O- yQGZ64C4BA&zoom=1&iact=hc&vpx=204&vpy=162&dur=2865&hovh=184&hovw=276&tx=232&ty=104&sig= &page=1&tb nh=148&tbnw=243&start=0&ndsp=24&ved=1t:429,r:0,s:0,i:66 mgrefurl=http://www.retrojunk.com/content/article/7026/index/&docid=0oCRG0RJoRmnyM&imgurl=http://image.retrojunk.com/e73_dbd7 904a74.jpg&w=400&h=300&ei=Xn- aUM2wM4POyAGa1YGoBg&zoom=1&iact=hc&vpx=370&vpy=154&dur=225&hovh=156&hovw=207&tx=182&ty=103&sig= &page=1&tbnh=128&tbnw=167&start=0&ndsp=26&ved=1t:429,r:1,s:0,i:69 mgrefurl=http://www.retrojunk.com/content/article/7026/index/&docid=0oCRG0RJoRmnyM&imgurl=http://image.retrojunk.com/e73_dbd7 904a74.jpg&w=400&h=300&ei=Xn- aUM2wM4POyAGa1YGoBg&zoom=1&iact=hc&vpx=370&vpy=154&dur=225&hovh=156&hovw=207&tx=182&ty=103&sig= &page=1&tbnh=128&tbnw=167&start=0&ndsp=26&ved=1t:429,r:1,s:0,i:69 tp://www.merchantcircle.com/business/Tech.Support.Inc /picture/view/ &docid=iRwgdUW7Zf2ILM&imgurl=http://media.merchantcircle.com/ /tech%252520support%252520su perman%252520person%252520photo_full.jpeg&w=300&h=252&ei=d3- aULmzKeeSyQGHnYG4BA&zoom=1&iact=rc&dur=165&sig= &page=1&tbnh=144&tbnw=172&start=0&ndsp=24&ved=1t:4 29,r:0,s:0,i:66&tx=124&ty=89 tp://www.merchantcircle.com/business/Tech.Support.Inc /picture/view/ &docid=iRwgdUW7Zf2ILM&imgurl=http://media.merchantcircle.com/ /tech%252520support%252520su perman%252520person%252520photo_full.jpeg&w=300&h=252&ei=d3- aULmzKeeSyQGHnYG4BA&zoom=1&iact=rc&dur=165&sig= &page=1&tbnh=144&tbnw=172&start=0&ndsp=24&ved=1t:4 29,r:0,s:0,i:66&tx=124&ty=89 https://cs.uwaterloo.ca/cscf/decisions/principles https://cs.uwaterloo.ca/twiki/view/CF/StaffStuff


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