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Www.askon.ca askON reports a sampling of the key reports from the LivePerson software.

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Presentation on theme: "Www.askon.ca askON reports a sampling of the key reports from the LivePerson software."— Presentation transcript:

1 askON reports a sampling of the key reports from the LivePerson software

2 askON reports simple to produce and export to excel each library site coordinator has full access to the Reporting and Analytics module overview reports and stats posted to askONportal

3 askON key report types: 1.Traffic in a given time frame # of chats by queue (academic and/or public) average length of interaction traffic by day of week / by hour 2. Transcripts –details of chats in a given time frame # of chats by originating library # of chats responded to by individual library details of exit surveys (visitor evaluations)

4 askON Traffic Report

5 Choose the time frame and format Table view – chat volume per day and total Graphical view - chat volume per day Avg. length of a chat

6 askON Transcripts

7 Choose the time frame Choose the queue Select the output – html or excel

8 Includes information gathered from the pre-chat survey: originating library visitor status original question askON staff name/library and Information gathered from the exit survey: evaluation referral


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