Presentation on theme: "Club Operations Workshop"— Presentation transcript:
1Club Operations Workshop Bethany Tory, Chief Operating OfficerNorm Proft, Member Services DirectorAmy Levac, Member Services RepresentativeMaha Yammine, Member Services Assistant
2Today’s agenda Meet your neighbour Engagement on Strategic Plan Imperative: Delivery CapacityCreate a listening and sharing environmentIdeas, ideas, ideas!Where to next?How to stay involved and be heard
3Objective of the session Excerpt from the Skate Canada Strategic Plan – Delivery Capacity:“Most importantly, it is necessary that this foundation is built through consultation, engagement and collaboration, not only at the beginning while discerning requirements and identifying gaps, but throughout the process. Attention will be paid to frequent and relevant interactions to set direction, affirm understanding, and redirect as necessary.”
4Delivery CapacityEnhancing delivery through organizational innovation, continuous improvements of infrastructure and technology as well as education and support of delivery stakeholders.
5What’s working? What are we proud of? What could we share with other clubs?What’s in process?What recent changes have we made?How are we implementing technology?What feels easy?What positive feedback do we receive?
6What needs improvement? What keeps you up at night?Where are you looking for solutions?What support do you need?How do you stay connected?Do you feel heard?Where do you struggle with technology?What feedback concerns you?
7Cue card exercise Focusing on Delivery Capacity 2 Walls 1 marker As many cue cards as you can completeCrazy ideas are HIGHLY encouragedTell us what you need & tell us what is workingPrizes are available
8Groupings This is the exercise portion of the session Arrange all cards under groupings:TechnologyTemplatesForumsOnline learningBoard orientationEtc…
9Next steps This is a starting point only All ideas are good ideas – will need to be paced – tomorrow fileForum will be made available to continue to submit ideas – for now:Other ideas to ensure we’re listening?Skate Canada Info Centre (running on Zendesk):