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Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education.

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Presentation on theme: "Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education."— Presentation transcript:

1 Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc. Chapter 1 What is Organizational Behaviour?

2 Chapter 1, Nancy Langton and Stephen P. Robbins, Fundamentals of Organizational Behaviour, Third Canadian Edition 1-2 Copyright © 2007 Pearson Education Canada Chapter 1 Outline Defining Organizational Behaviour OB: Making Sense of Behaviour in Organizations How Will Knowing OB Make a Difference? Today’s Challenges in the Canadian Workplace

3 Chapter 1, Nancy Langton and Stephen P. Robbins, Fundamentals of Organizational Behaviour, Third Canadian Edition 1-3 Copyright © 2007 Pearson Education Canada What Is Organizational Behaviour? 1.What is organizational behaviour? 2.Isn ’ t organizational behaviour common sense? Or just like psychology? 3.How does knowing about organizational behaviour make work and life more understandable ? 4.What challenges do managers and employees face in the workplace of the twenty-first century?

4 Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc. Organizational Behaviour... a field of study that investigates how individuals, groups and structure affect and are affected by behaviour within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness.

5 Chapter 1, Nancy Langton and Stephen P. Robbins, Fundamentals of Organizational Behaviour, Third Canadian Edition 1-5 Copyright © 2007 Pearson Education Canada Why Do We Study OB? To learn about yourself and others To understand how the many organizations you encounter work. To become familiar with team work To help you think about the people issues faced by managers and entrepreneurs

6 Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc. What is an Organization? A consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals.

7 Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc. Flexibility Control MentorInnovator Broker Facilitator MonitorProducer CoordinatorDirector Internal Focus External Focus Roles and Skills in the New Workplace

8 Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc. How Companies are Changing “Cool” Companies Believe casual days are progressive Believe titles are obsolete Don't impose on employees' personal time Allow staff to come and go as they please Offer all employees stock options Let employees make decisions that affect their work Offer assistance with childcare Have minimal bureaucracy (red tape) “Old” Companies Think casual Fridays are pitiful Charge employees for perks and incentives Hold events on employee time Have flex time: but only between 7:30 a.m. and 6:30 p.m. Hide financial results from their employees Encourage employee input -- but rarely act on it Employ rigid hierarchies (chain of command) Stop at “ open door ” policies

9 Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc. Exhibit 1-1 Challenges Facing the Workplace Workplace Organizational Level Productivity Developing effective employees Global competition Managing in the global village Group Level Working with others Workforce diversity Individual Level Job satisfaction Empowerment Behaving ethically

10 Today ’ s Challenges in the Canadian Workplace Challenges at the Organizational Level –Productivity –Effectiveness –Efficiency

11 Developing Effective Employees Organizational Citizenship Behaviour (OCB) –Discretionary behaviour that is not part of an employee’s formal job requirements, but that nevertheless promotes the effective functioning of the organization.

12 Putting People First committed workforce and positively affects the bottom line. “more control and say in their work.” How do you Put people first?

13 Global Competition In recent years, Canadian businesses have faced tough international competition, as well as from other companies within our borders. Reduce costs, increase productivity, and improve quality.

14 Managing and Working in a Multicultural World Managers and employees must become capable of working with people from different cultures:

15 Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc. Exhibit 1-4 The Layers of OB The Organization Negotiation Conflict Communication Groups and teams Power and politics The Group Emotions Values and attitudes Perception Personality Motivating self and others The Individual Change Organizational culture Decision making Leadership Groups and teams

16 Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc. How Will Knowing OB Make a Difference? For Managers For Individuals

17 Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc. Exhibit 1-3 Toward an OB Discipline

18 Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc. The Rigour of OB OB looks at consistencies OB is more than common sense OB has few absolutes OB takes a contingency approach

19 Exhibit 1-2 Research Methods in OB Source: J. R. Schermerhorn, J.G. Hunt, and R. N. Osborn, Organizational Behaviour, 9 th Edition, 2005, p. 4. Copyright © 2005 John Wiley & Sons, Inc. Reprinted with the permission of John Wiley & Sons, Inc.

20 Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc. Bottom Line: OB Is For Everyone Organizational behaviour is not just for managers. OB applies equally well to all situations in which you interact with others: on the basketball court, at the grocery store, in school, or in church.

21 Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc. Summary and Implications OB is a field of study that investigates the impact that individuals, groups, and structure have on behaviour within an organization. OB focuses on improving productivity, reducing absenteeism and turnover, and increasing employee job satisfaction and organizational commitment. OB uses systematic study to improve predictions of behaviour.


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