1. Bolton at Home and the Fraudulent Tenancies Partnership John Dunn, Assistant Director Tenancy Services

2. BH and the F T Partnership A warm welcome From Bolton at Home to the event and to the Reebok Who are Bolton at Home? Why did we get involved? What have we learned?

3. BH and the F T Partnership Who are Bolton at Home? A newish stock transfer The largest landlord in Bolton 18000 properties Landlord, Support and Sustainment Regeneration, In House repairs, Private Sector Renewal, Careline etc

4. BH and the F T Partnership Why did we get involved in this project? A massive fraud issue? It fitted into our strategy? We were suspicious of a feckless tenant base? Someone dangled some money in front of us?

5. BH and the F T Partnership Building from the ground up Consideration of: The Governments Agenda Audit Commission Figures on scale/savings Tenants views Organisational culture Preparedness to commit Strength of partnerships

6. BH and the F T Partnership A strong sense of purpose We maximise what we have for those who need it most We can demonstrate to our customers the real scale of the issue for us, and that we are tackling the problem Fairness demands we do what we do

7. BH and the F T Partnership What has it delivered? The recovery of 77 properties, including 4 RTBs, with more in the pipe line.

8. BH and the F T Partnership Key lessons Know why you do this Keep it in touch with your values Be realistic with your expectations Evidence your outputs Build your partnerships

9. BH and the F T Partnership Some things to think about Neighbourhood working Specialist staff Dedicated resources Information management Who can help you What will work for you-”The Bolton Way”?

10. BH and the F T Partnership Thank you